External DocumentationTo learn more, visit the Zoho Desk documentation.
Basic Parameters
| Parameter | Description |
|---|---|
| Contact | The contact details to create when the contact does not already exist. Either lastName or email must be present in the JSON object.For more information, see Zoho Contacts documentation. |
| Contact ID | The ID of the contact who raised the ticket. |
| Contact Type | Select how to specify the contact for the ticket. |
| Department ID | The ID of the department to associate with the ticket. Can be obtained from the List Departments action. |
| Description | The description of the ticket. |
| The email address of the contact who raised the ticket. | |
| Priority | The priority of the ticket. To use a custom priority value not listed below, provide the value via the Additional Parameters field. |
| Subject | The subject of the ticket. |
| Ticket ID | The ID of the ticket. Can be obtained from the List Tickets action. |
Advanced Parameters
| Parameter | Description |
|---|---|
| Additional Parameters | A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters. For example: |
| Assignee ID | The ID of the agent to assign the ticket to. |
| Classification | The classification of the ticket. System-defined values include Problem, Request, and Question. Custom values are also supported. |
| Disable Closure Notification | Select to prevent sending a closure notification to the contact when the ticket is closed. |
| Due Date | The date and time by which the ticket is due to be resolved. |
| Product ID | The ID of the product associated with the ticket. |
| Status | The status of the ticket. System-defined values include Open, On Hold, and Closed. Custom values are also supported. |
| Uploads | A comma-separated list of upload IDs to attach to the ticket. For more information, see Zoho Uploads documentation. |
Example Output
{
"entitySkills": [
"18921000000379001",
"18921000000364001",
"18921000000379055",
"18921000000379031"
],
"modifiedTime": "2016-06-21T12:58:09.122Z",
"ticketNumber": "773",
"subCategory": "Sub General",
"statusType": "Open",
"subject": "Real Time analysis Requirement",
"dueDate": "2016-06-23T12:58:09.211Z",
"departmentId": "1892000000006907",
"channel": "FORUMS",
"onholdTime": null,
"description": "Sample Ticket",
"language": "English",
"source": {
"appName": null,
"extId": null,
"type": "SYSTEM",
"permalink": null,
"uuid": null,
"appPhotoURL": null
},
"resolution": null,
"sharedDepartments": [],
"closedTime": null,
"sharedCount": "0",
"approvalCount": "0",
"timeEntryCount": "0",
"isOverDue": false,
"channelRelatedInfo": {
"isTopicDeleted": false,
"forumStatus": "ANALYSING",
"sourceLink": "https://desk.zoho.com/support/zylker/ShowHomePage.do#Community/singlepost/problem-topic-forum-ticket-18-5-2018",
"topicType": "PROBLEM"
},
"isDeleted": "false",
"isTrashed": false,
"createdTime": "2016-06-21T12:50:04.000Z",
"id": "1892000001054003",
"email": "carol@zylker.com",
"layoutDetails": {
"id": "5000000013466",
"layoutName": "Default Ticket Layout"
},
"channelCode": null,
"customerResponseTime": "2013-11-04T11:21:07.912Z",
"cf": {
"cf_permanentaddress": null,
"cf_dateofpurchase": null,
"cf_phone": null,
"cf_numberofitems": null,
"cf_url": null,
"cf_secondaryemail": null,
"cf_severitypercentage": "0.0",
"cf_modelname": "F3 2017"
},
"productId": null,
"contactId": "1892000000042032",
"threadCount": "1",
"priority": "Low",
"classification": null,
"assigneeId": "1892000000056007",
"commentCount": "0",
"taskCount": "0",
"phone": "1 888 900 9646",
"webUrl": "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38",
"attachmentCount": "0",
"isEscalated": false,
"isSpam": false,
"category": "general",
"status": "Open"
}
Workflow Library Example
Update Ticket with Zoho Desk and Send Results Via Email