Create Ticket Comment - BlinkOps Documentation

Create a comment on a ticket.

External DocumentationTo learn more, visit the Zoho Desk documentation.

Parameters

Parameter	Description
Attachment IDs	A comma-separated list of attachment IDs to associate with the comment. For more information, see Zoho Uploads documentation.
Content	The content of the comment. Notes: * To mention an agent, use the format `zsu[@user:{zuid}]zsu`. * To mention a team, use the format `zsu[@team:{teamId}_{teamName}]zsu`.
Is Public	When selected, the comment is public. Otherwise, it is a private comment.
Ticket ID	The ID of the ticket. Can be obtained from the `List Tickets` action.

Example Output

{
	"modifiedTime": null,
	"attachments": [
		{
			"size": "12734",
			"name": "Attachment.png",
			"id": "4000000008892",
			"href": "https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001/attachments/4000000008892/content"
		}
	],
	"commentedTime": "2017-01-24T14:06:58.193Z",
	"isPublic": true,
	"id": "4000000529001",
	"contentType": "html",
	"content": "zsu[@user:11550965]zsu Please fix this ASAP",
	"commenterId": "4000000008692",
	"commenter": {
		"firstName": "Jade",
		"lastName": "Tywin",
		"photoURL": "https://desk.zoho.com/api/v1/agents/4000000008692/photo?orgId=292828",
		"name": "Jade Tywin",
		"roleName": "LightAgent",
		"type": "AGENT",
		"email": "jade12tywin@zylker.com"
	}
}

Workflow Library Example

Create Ticket Comment with Zoho Desk and Send Results Via Email

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