List Agents - BlinkOps Documentation

List the agents configured in Halo ITSM.

External DocumentationTo learn more, visit the Halo ITSM documentation.

Basic Parameters

Parameter	Description
Department ID	The ID of the department to filter agents by.
Include Disabled Agents	Select to include disabled agents in the response.
Include Enabled Agents	Select to include enabled agents in the response.
Include Unassigned Agent	Select to include Halo’s built-in unassigned agent in the response.
Search	The name, email address, or telephone number to filter agents by.
Team	The name of the team to filter agents by.
Team ID	The ID of the team to filter agents by. Can be obtained from the `List Teams` action.

Advanced Parameters

Parameter	Description
Client ID	The ID of the client to filter agents by, returning agents who have access to that client.
Role ID	The ID of the role to filter agents by.

Example Output

[
	{
		"id": 0,
		"name": "string",
		"onlinestatus": 0,
		"lastonline": "string",
		"team": "string",
		"isdisabled": true,
		"email": "string",
		"ad": "string",
		"lastlogindate": "2017-11-01T16:03:33.030Z",
		"agentphotopath": "string",
		"initials": "string",
		"firstname": "string",
		"surname": "string",
		"colour": "string",
		"ticket_count": 0
	}
]

Workflow Library Example

List Agents with Halo Itsm and Send Results Via Email

Preview this Workflow on desktop