Add Note To Ticket - BlinkOps Documentation

Add a note or a status change to a ticket.

External DocumentationTo learn more, visit the Halo ITSM documentation.

Basic Parameters

Parameter	Description
Note	The plain-text note to add to the ticket.
Ticket ID	The ID of the ticket. Can be obtained from the `List Tickets` action.

Parameter	Description
Hidden From User	Select to hide this note from the end user.
New Status	The ID of the new ticket status to set. Can be obtained from the `List Statuses` action.
Note Html	The HTML-formatted note to add to the ticket.
Outcome ID	The ID of the outcome of the action. Can be obtained from the `List Outcomes` action.
Private Note	The text to add to the ticket as a private note.
Send Email	Select to notify the ticket’s end user by email.

Preview this Workflow on desktop