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Update the properties of an existing ticket.
External DocumentationTo learn more, visit the Freshdesk documentation.

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Basic Parameters

ParameterDescription
DescriptionThe HTML content of the ticket.
PrioritySelect the priority of the ticket.
StatusSelect the status of the ticket.
SubjectThe subject of the ticket.
Ticket IDSelect the ticket.

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Advanced Parameters

ParameterDescription
Additional ParametersA JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters.

For example:
{
    “first_key”: 12345,
    “second_key”: “some_value”
}
The object must follow the vendor’s structure as defined in the API documentation.
Due ByThe timestamp at which the ticket is due to be resolved.
Group IDThe ID of the group to assign to the ticket. Can be obtained in the List Groups action.
Parent IDThe ID of the parent ticket. Setting this makes the ticket a child ticket.
Responder IDSelect the agent to assign to the ticket.
SourceSelect the channel through which the ticket was created or updated.
TagsA comma-separated list of tags to associate with the ticket.
TypeThe type of the ticket.

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Example Output

{
	"cc_emails": [],
	"fwd_emails": [],
	"reply_cc_emails": [],
	"description_text": "Not given.",
	"structured_description": {
		"description_contents": [
			{
				"type": "text",
				"data": {
					"content": "Not given."
				}
			}
		]
	},
	"description": "<div>Not given.</div>",
	"spam": false,
	"email_config_id": null,
	"fr_escalated": false,
	"group_id": null,
	"priority": 2,
	"requester_id": 1,
	"responder_id": null,
	"source": 3,
	"status": 3,
	"subject": "",
	"id": 20,
	"type": null,
	"to_emails": null,
	"product_id": null,
	"attachments": [],
	"is_escalated": false,
	"tags": [],
	"created_at": "2015-08-24T11:56:51Z",
	"updated_at": "2015-08-24T11:59:05Z",
	"due_by": "2015-08-27T11:30:00Z",
	"fr_due_by": "2015-08-25T11:30:00Z"
}

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Workflow Library Example

Update Ticket with Freshdesk and Send Results Via Email
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