External DocumentationTo learn more, visit the Freshdesk documentation.
Basic Parameters
| Parameter | Description |
|---|---|
| Description | The HTML content of the ticket. |
| Priority | Select the priority of the ticket. |
| Status | Select the status of the ticket. |
| Subject | The subject of the ticket. |
| Ticket ID | Select the ticket. |
Advanced Parameters
| Parameter | Description |
|---|---|
| Additional Parameters | A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters. For example: |
| Due By | The timestamp at which the ticket is due to be resolved. |
| Group ID | The ID of the group to assign to the ticket. Can be obtained in the List Groups action. |
| Parent ID | The ID of the parent ticket. Setting this makes the ticket a child ticket. |
| Responder ID | Select the agent to assign to the ticket. |
| Source | Select the channel through which the ticket was created or updated. |
| Tags | A comma-separated list of tags to associate with the ticket. |
| Type | The type of the ticket. |
Example Output
{
"cc_emails": [],
"fwd_emails": [],
"reply_cc_emails": [],
"description_text": "Not given.",
"structured_description": {
"description_contents": [
{
"type": "text",
"data": {
"content": "Not given."
}
}
]
},
"description": "<div>Not given.</div>",
"spam": false,
"email_config_id": null,
"fr_escalated": false,
"group_id": null,
"priority": 2,
"requester_id": 1,
"responder_id": null,
"source": 3,
"status": 3,
"subject": "",
"id": 20,
"type": null,
"to_emails": null,
"product_id": null,
"attachments": [],
"is_escalated": false,
"tags": [],
"created_at": "2015-08-24T11:56:51Z",
"updated_at": "2015-08-24T11:59:05Z",
"due_by": "2015-08-27T11:30:00Z",
"fr_due_by": "2015-08-25T11:30:00Z"
}