Update Ticket

External DocumentationTo learn more, visit the Freshdesk documentation.

Parameter	Description
Description	The HTML content of the ticket.
Priority	Select the priority of the ticket.
Status	Select the status of the ticket.
Subject	The subject of the ticket.
Ticket ID	Select the ticket.

Parameter

Description

The HTML content of the ticket.

Priority

Select the priority of the ticket.

Status

Select the status of the ticket.

Subject

The subject of the ticket.

Ticket ID

Select the ticket.

Advanced Parameters

Parameter	Description
Additional Parameters	A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters. For example: `{ “first_key”: 12345, “second_key”: “some_value” }` The object must follow the vendor’s structure as defined in the API documentation.
Due By	The timestamp at which the ticket is due to be resolved.
Group ID	The ID of the group to assign to the ticket. Can be obtained in the `List Groups` action.
Parent ID	The ID of the parent ticket. Setting this makes the ticket a child ticket.
Responder ID	Select the agent to assign to the ticket.
Source	Select the channel through which the ticket was created or updated.
Tags	A comma-separated list of tags to associate with the ticket.
Type	The type of the ticket.

Example Output

{
	"cc_emails": [],
	"fwd_emails": [],
	"reply_cc_emails": [],
	"description_text": "Not given.",
	"structured_description": {
		"description_contents": [
			{
				"type": "text",
				"data": {
					"content": "Not given."
				}
			}
		]
	},
	"description": "<div>Not given.</div>",
	"spam": false,
	"email_config_id": null,
	"fr_escalated": false,
	"group_id": null,
	"priority": 2,
	"requester_id": 1,
	"responder_id": null,
	"source": 3,
	"status": 3,
	"subject": "",
	"id": 20,
	"type": null,
	"to_emails": null,
	"product_id": null,
	"attachments": [],
	"is_escalated": false,
	"tags": [],
	"created_at": "2015-08-24T11:56:51Z",
	"updated_at": "2015-08-24T11:59:05Z",
	"due_by": "2015-08-27T11:30:00Z",
	"fr_due_by": "2015-08-25T11:30:00Z"
}

Integrations

Basic Parameters

Advanced Parameters

Example Output

Workflow Library Example

​Basic Parameters

​Advanced Parameters

​Example Output

​Workflow Library Example

Basic Parameters

Advanced Parameters

Example Output

Workflow Library Example