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List all tickets. By default, only tickets that have been created within the last 30 days are returned. Use the Updated Since parameter for older tickets.
External DocumentationTo learn more, visit the Freshdesk documentation.

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Parameters

ParameterDescription
Company IDFilter tickets by company ID.
EmailFilter tickets by requester email address.
FilterSelect a predefined filter to apply.
IncludeInclude additional details in the response:
* stats - Returns closed_at, resolved_at, and first_responded_at timestamps.
* requester - Returns the requester’s email, id, mobile, name, and phone.
* description - Returns the ticket’s description.
Order BySelect the field to sort tickets by.
PageThe page number of the results to retrieve.
Per PageThe maximum number of records to return per page. Maximum is 100.
Requester IDFilter tickets by requester ID.
Return All PagesAutomatically fetch all resources, page by page.
Sort OrderSelect the sort direction.
Unique External IDFilter tickets by the requester’s unique external ID.
Updated SinceThe timestamp after which updated tickets will be retrieved.

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Example Output

[
  {
    "cc_emails" : ["user@cc.com", "user2@cc.com"],
    "fwd_emails" : [ ],
    "reply_cc_emails" : ["user@cc.com", "user2@cc.com"],
    "fr_escalated" : false,
    "spam" : false,
    "email_config_id" : null,
    "group_id" : 2,
    "priority" : 1,
    "requester_id" : 5,
    "responder_id" : 1,
    "source" : 2,
    "source_info": 1,
    "status" : 2,
    "subject" : "Please help",
    "to_emails" : null,
    "product_id" : null,
    "id" : 18,
    "type" : Lead,
    "created_at" : "2015-08-17T12:02:50Z",
    "updated_at" : "2015-08-17T12:02:51Z",
    "due_by" : "2015-08-20T11:30:00Z",
    "fr_due_by" : "2015-08-18T11:30:00Z",
    "is_escalated" : false,
    "structured_description" : {
      "description_contents" : [
        {
          "type" : "text",
          "data" : {
            "content" : "Please help with this issue"
          }
        }
      ]
    },
    "custom_fields" : {
      "category" : "Default"
    }
  }
]

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Workflow Library Example

List Tickets with Freshdesk and Send Results Via Email
Workflow LibraryPreview this Workflow on desktop