List Tickets - BlinkOps Documentation

List all tickets. By default, only tickets that have been created within the last 30 days are returned. Use the Updated Since parameter for older tickets.

External DocumentationTo learn more, visit the Freshdesk documentation.

Parameters

Parameter	Description
Company ID	Filter tickets by company ID.
Email	Filter tickets by requester email address.
Filter	Select a predefined filter to apply.
Include	Include additional details in the response: * `stats` - Returns closed_at, resolved_at, and first_responded_at timestamps. * `requester` - Returns the requester’s email, id, mobile, name, and phone. * `description` - Returns the ticket’s description.
Order By	Select the field to sort tickets by.
Page	The page number of the results to retrieve.
Per Page	The maximum number of records to return per page. Maximum is 100.
Requester ID	Filter tickets by requester ID.
Return All Pages	Automatically fetch all resources, page by page.
Sort Order	Select the sort direction.
Unique External ID	Filter tickets by the requester’s unique external ID.
Updated Since	The timestamp after which updated tickets will be retrieved.

Example Output

[
  {
    "cc_emails" : ["user@cc.com", "user2@cc.com"],
    "fwd_emails" : [ ],
    "reply_cc_emails" : ["user@cc.com", "user2@cc.com"],
    "fr_escalated" : false,
    "spam" : false,
    "email_config_id" : null,
    "group_id" : 2,
    "priority" : 1,
    "requester_id" : 5,
    "responder_id" : 1,
    "source" : 2,
    "source_info": 1,
    "status" : 2,
    "subject" : "Please help",
    "to_emails" : null,
    "product_id" : null,
    "id" : 18,
    "type" : Lead,
    "created_at" : "2015-08-17T12:02:50Z",
    "updated_at" : "2015-08-17T12:02:51Z",
    "due_by" : "2015-08-20T11:30:00Z",
    "fr_due_by" : "2015-08-18T11:30:00Z",
    "is_escalated" : false,
    "structured_description" : {
      "description_contents" : [
        {
          "type" : "text",
          "data" : {
            "content" : "Please help with this issue"
          }
        }
      ]
    },
    "custom_fields" : {
      "category" : "Default"
    }
  }
]

Workflow Library Example

List Tickets with Freshdesk and Send Results Via Email

Preview this Workflow on desktop