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Create a new ticket.
External DocumentationTo learn more, visit the Freshdesk documentation.

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Basic Parameters

ParameterDescription
DescriptionThe HTML content of the ticket.
EmailThe email address of the requester.

One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID.
Facebook IDThe Facebook ID of the requester.

One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID.
PhoneThe phone number of the requester.

One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID.
PrioritySelect the priority of the ticket.
Requester IDThe user ID of the requester.

One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID.
StatusSelect the status of the ticket.
SubjectThe subject of the ticket.
Twitter IDThe Twitter ID of the requester.

One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID.
Unique External IDThe unique external ID of the requester.

One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID.

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Advanced Parameters

ParameterDescription
Additional ParametersA JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters.

For example:
{
    “first_key”: 12345,
    “second_key”: “some_value”
}
The object must follow the vendor’s structure as defined in the API documentation.
Due ByThe timestamp at which the ticket is due to be resolved.
Email CCsA comma-separated list of email addresses to add to the CC field of the ticket email.
Group IDThe ID of the group to assign to the ticket. Can be obtained in the List Groups action.
NameThe name of the requester.
Parent IDThe ID of the parent ticket. Setting this makes the ticket a child ticket.
Responder IDSelect the agent to assign to the ticket.
SourceSelect the channel through which the ticket was created or updated.
TagsA comma-separated list of tags to associate with the ticket.
TypeThe type of the ticket.

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Example Output

{
	"cc_emails": [
		"ram@freshdesk.com",
		"diana@freshdesk.com"
	],
	"fwd_emails": [],
	"reply_cc_emails": [
		"ram@freshdesk.com",
		"diana@freshdesk.com"
	],
	"email_config_id": null,
	"group_id": null,
	"priority": 1,
	"requester_id": 129,
	"responder_id": null,
	"source": 2,
	"status": 2,
	"subject": "Support needed..",
	"company_id": 1,
	"id": 1,
	"type": "Question",
	"to_emails": null,
	"product_id": null,
	"fr_escalated": false,
	"spam": false,
	"urgent": false,
	"is_escalated": false,
	"created_at": "2015-07-09T13:08:06Z",
	"updated_at": "2015-07-23T04:41:12Z",
	"due_by": "2015-07-14T13:08:06Z",
	"fr_due_by": "2015-07-10T13:08:06Z",
	"description_text": "Some details on the issue ...",
	"description": "<div>Some details on the issue ..</div>",
	"tags": [],
	"attachments": []
}

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Workflow Library Example

Create Ticket with Freshdesk and Send Results Via Email
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