External DocumentationTo learn more, visit the Freshdesk documentation.
Basic Parameters
| Parameter | Description |
|---|---|
| Description | The HTML content of the ticket. |
| The email address of the requester. One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID. | |
| Facebook ID | The Facebook ID of the requester. One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID. |
| Phone | The phone number of the requester. One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID. |
| Priority | Select the priority of the ticket. |
| Requester ID | The user ID of the requester. One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID. |
| Status | Select the status of the ticket. |
| Subject | The subject of the ticket. |
| Twitter ID | The Twitter ID of the requester. One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID. |
| Unique External ID | The unique external ID of the requester. One of the following must be provided: Requester ID, Email, Phone, Facebook ID, Twitter ID, Unique External ID. |
Advanced Parameters
| Parameter | Description |
|---|---|
| Additional Parameters | A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters. For example: |
| Due By | The timestamp at which the ticket is due to be resolved. |
| Email CCs | A comma-separated list of email addresses to add to the CC field of the ticket email. |
| Group ID | The ID of the group to assign to the ticket. Can be obtained in the List Groups action. |
| Name | The name of the requester. |
| Parent ID | The ID of the parent ticket. Setting this makes the ticket a child ticket. |
| Responder ID | Select the agent to assign to the ticket. |
| Source | Select the channel through which the ticket was created or updated. |
| Tags | A comma-separated list of tags to associate with the ticket. |
| Type | The type of the ticket. |
Example Output
{
"cc_emails": [
"ram@freshdesk.com",
"diana@freshdesk.com"
],
"fwd_emails": [],
"reply_cc_emails": [
"ram@freshdesk.com",
"diana@freshdesk.com"
],
"email_config_id": null,
"group_id": null,
"priority": 1,
"requester_id": 129,
"responder_id": null,
"source": 2,
"status": 2,
"subject": "Support needed..",
"company_id": 1,
"id": 1,
"type": "Question",
"to_emails": null,
"product_id": null,
"fr_escalated": false,
"spam": false,
"urgent": false,
"is_escalated": false,
"created_at": "2015-07-09T13:08:06Z",
"updated_at": "2015-07-23T04:41:12Z",
"due_by": "2015-07-14T13:08:06Z",
"fr_due_by": "2015-07-10T13:08:06Z",
"description_text": "Some details on the issue ...",
"description": "<div>Some details on the issue ..</div>",
"tags": [],
"attachments": []
}
Workflow Library Example
Create Ticket with Freshdesk and Send Results Via Email