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Update an existing issue. Only provided fields are modified. Note: Maximum 20 requests per minute are allowed. For more information about the required permissions refer to Access Control.
External DocumentationTo learn more, visit the Pylon documentation.

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Basic Parameters

ParameterDescription
Account IDThe account ID that the issue belongs to. Can be obtained using List Accounts action.

Note: Supported only for issues with Manual, Form, or Email sources.
Assignee IDThe ID of the user that is assigned to the issue. Can be obtained using List Users action.
Issue IdentifierThe ID or number of the issue to update. Can be obtained using List Issues action.
Requester IDThe ID of the requester that this issue is on behalf of. Can be obtained using List Contacts action.
StateThe state to move the issue to.
Team IDThe ID of the team to update. Can be obtained using List Teams action.
TitleThe title of the issue to update.

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Advanced Parameters

ParameterDescription
Customer Portal VisibleSelect to make the issue visible in the customer portal.
TagsA comma-separated list of tags to update.

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Example Output

{
	"data": {
		"account": {
			"id": "text"
		},
		"assignee": {
			"email": "text",
			"id": "text"
		},
		"attachment_urls": [
			"text"
		],
		"author_unverified": true,
		"body_html": "text",
		"business_hours_first_response_seconds": 1,
		"business_hours_resolution_seconds": 1,
		"chat_widget_info": {
			"page_url": "text"
		},
		"created_at": "text",
		"csat_responses": [
			{
				"comment": "text",
				"score": 1
			}
		],
		"custom_fields": {
			"ANY_ADDITIONAL_PROPERTY": {
				"slug": "text",
				"value": "text",
				"values": [
					"text"
				]
			}
		},
		"customer_portal_visible": true,
		"external_issues": [
			{
				"external_id": "text",
				"link": "text",
				"source": "text"
			}
		],
		"first_response_seconds": 1,
		"first_response_time": "text",
		"id": "text",
		"latest_message_time": "text",
		"link": "text",
		"number": 1,
		"number_of_touches": 1,
		"requester": {
			"email": "text",
			"id": "text"
		},
		"resolution_seconds": 1,
		"resolution_time": "text",
		"slack": {
			"channel_id": "text",
			"message_ts": "text",
			"workspace_id": "text"
		},
		"snoozed_until_time": "text",
		"source": "slack",
		"state": "text",
		"tags": [
			"text"
		],
		"team": {
			"id": "text"
		},
		"title": "text",
		"type": "Conversation"
	},
	"request_id": "text"
}

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Workflow Library Example

Update Issue with Pylon and Send Results Via Email
Workflow LibraryPreview this Workflow on desktop