20 requests per minute are allowed.
For more information about the required permissions refer to Access Control.
External DocumentationTo learn more, visit the Pylon documentation.
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
20 requests per minute are allowed.
For more information about the required permissions refer to Access Control.
| Parameter | Description |
|---|---|
| Issue Identifier | The ID or number of the issue being snoozed. Can be obtained using List Issues action. |
| Snooze Until | The date and time to snooze the issue until. |
{
"data": {
"account": {
"id": "text"
},
"assignee": {
"email": "text",
"id": "text"
},
"attachment_urls": [
"text"
],
"author_unverified": true,
"body_html": "text",
"business_hours_first_response_seconds": 1,
"business_hours_resolution_seconds": 1,
"chat_widget_info": {
"page_url": "text"
},
"created_at": "text",
"csat_responses": [
{
"comment": "text",
"score": 1
}
],
"custom_fields": {
"ANY_ADDITIONAL_PROPERTY": {
"slug": "text",
"value": "text",
"values": [
"text"
]
}
},
"customer_portal_visible": true,
"external_issues": [
{
"external_id": "text",
"link": "text",
"source": "text"
}
],
"first_response_seconds": 1,
"first_response_time": "text",
"id": "text",
"latest_message_time": "text",
"link": "text",
"number": 1,
"number_of_touches": 1,
"requester": {
"email": "text",
"id": "text"
},
"resolution_seconds": 1,
"resolution_time": "text",
"slack": {
"channel_id": "text",
"message_ts": "text",
"workspace_id": "text"
},
"snoozed_until_time": "text",
"source": "slack",
"state": "text",
"tags": [
"text"
],
"team": {
"id": "text"
},
"title": "text",
"type": "Conversation"
},
"request_id": "text"
}
Was this page helpful?