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Create a new issue. Important Notes:
  • Maximum 10 requests per minute are allowed.
  • Must specify Requester Email if Account ID is not specified.
For more information about the required permissions refer to Access Control.
External DocumentationTo learn more, visit the Pylon documentation.

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Basic Parameters

ParameterDescription
Account IDThe account ID that the issue belongs to. Can be obtained using List Accounts action.
Assignee IDThe user ID the issue should be assigned to. Can be obtained using List Users action.
Body HTMLThe content of the issue in HTML format.
PriorityThe priority of the issue.
Requester EmailThe email of the user who created the issue.
Requester IDThe ID of the user who created the issue. Can be obtained using List Contacts action.

Note: The requester must be associated with the given account.
Requester NameThe full name of the user that this issue is on behalf of.
Team IDThe ID of the team the issue should be assigned to. Can be obtained using List Teams action.
TitleThe title of the issue.

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Advanced Parameters

ParameterDescription
Additional ParametersA JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters.

For example:
{
    “first_key”: 12345,
    “second_key”: “some_value”
}
The object must follow the vendor’s structure as defined in the API documentation.
Attachment UrlsA comma-separated list of URLs to attach to the issue.
Created AtThe creation date and time of the issue. If not specified, the current time will be used.
TagsA comma-separated list of tags to assign to the issue.

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Example Output

{
	"data": {
		"account": {
			"id": "text"
		},
		"assignee": {
			"email": "text",
			"id": "text"
		},
		"attachment_urls": [
			"text"
		],
		"author_unverified": true,
		"body_html": "text",
		"business_hours_first_response_seconds": 1,
		"business_hours_resolution_seconds": 1,
		"chat_widget_info": {
			"page_url": "text"
		},
		"created_at": "text",
		"csat_responses": [
			{
				"comment": "text",
				"score": 1
			}
		],
		"custom_fields": {
			"ANY_ADDITIONAL_PROPERTY": {
				"slug": "text",
				"value": "text",
				"values": [
					"text"
				]
			}
		},
		"customer_portal_visible": true,
		"external_issues": [
			{
				"external_id": "text",
				"link": "text",
				"source": "text"
			}
		],
		"first_response_seconds": 1,
		"first_response_time": "text",
		"id": "text",
		"latest_message_time": "text",
		"link": "text",
		"number": 1,
		"number_of_touches": 1,
		"requester": {
			"email": "text",
			"id": "text"
		},
		"resolution_seconds": 1,
		"resolution_time": "text",
		"slack": {
			"channel_id": "text",
			"message_ts": "text",
			"workspace_id": "text"
		},
		"snoozed_until_time": "text",
		"source": "slack",
		"state": "text",
		"tags": [
			"text"
		],
		"team": {
			"id": "text"
		},
		"title": "text",
		"type": "Conversation"
	},
	"request_id": "text"
}

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Workflow Library Example

Create Issue with Pylon and Send Results Via Email
Workflow LibraryPreview this Workflow on desktop