Resolve a currently active incident.
External DocumentationTo learn more, visit the FireHydrant documentation.

​
Parameters

ParameterDescription
Incident IDThe ID of the incident to resolve.
MilestoneThe slug of any milestone in the post-incident or closed phase to set on the incident (and its children, if resolve_children os set).
Must be one of the configured milestones available on this incident.

​
Example Output

{
	"id": "string",
	"name": "string",
	"created_at": "2025-07-16T08:38:29.089Z",
	"started_at": "2025-07-16T08:38:29.089Z",
	"discarded_at": "2025-07-16T08:38:29.089Z",
	"summary": "string",
	"customer_impact_summary": "string",
	"description": "string",
	"current_milestone": "string",
	"number": 0,
	"priority": "string",
	"severity": "string",
	"severity_color": "string",
	"severity_impact": "string",
	"severity_condition": "string",
	"tag_list": [
		"string"
	],
	"incident_type": {
		"id": "string",
		"name": "string"
	},
	"severity_impact_object": {
		"id": "string",
		"name": "string",
		"type": "string",
		"affects_id": "string",
		"position": 0
	},
	"severity_condition_object": {
		"id": "string",
		"name": "string",
		"position": 0
	},
	"private_id": "string",
	"organization_id": "string",
	"milestones": [
		{
			"id": "string",
			"type": "string",
			"duration": "string",
			"occurred_at": "2025-07-16T08:38:29.089Z",
			"created_at": "2025-07-16T08:38:29.089Z",
			"updated_at": "2025-07-16T08:38:29.089Z"
		}
	],
	"lifecycle_phases": [
		{
			"id": "string",
			"name": "string",
			"description": "string",
			"type": "string",
			"position": 0,
			"milestones": [
				{
					"id": "string",
					"name": "string",
					"description": "string",
					"slug": "string",
					"position": 0,
					"occurred_at": "2025-07-16T08:38:29.089Z",
					"duration": "string",
					"updated_by": {
						"id": "string",
						"name": "string",
						"source": "string",
						"email": "string"
					},
					"updated_at": "2025-07-16T08:38:29.089Z"
				}
			]
		}
	],
	"lifecycle_measurements": [
		{
			"id": "string",
			"name": "string",
			"description": "string",
			"slug": "string",
			"starts_at_milestone": "string",
			"ends_at_milestone": "string",
			"value": "string",
			"calculated_at": "2025-07-16T08:38:29.089Z"
		}
	],
	"active": true,
	"labels": {},
	"role_assignments": [
		{
			"id": "string",
			"status": "active",
			"created_at": "2025-07-16T08:38:29.089Z",
			"updated_at": "2025-07-16T08:38:29.089Z",
			"incident_role": {
				"id": "string",
				"name": "string",
				"summary": "string",
				"description": "string",
				"created_at": "2025-07-16T08:38:29.089Z",
				"updated_at": "2025-07-16T08:38:29.089Z",
				"discarded_at": "2025-07-16T08:38:29.089Z"
			},
			"user": {
				"id": "string",
				"name": "string",
				"email": "string",
				"slack_user_id": "string",
				"slack_linked?": true,
				"created_at": "2025-07-16T08:38:29.089Z",
				"updated_at": "2025-07-16T08:38:29.089Z",
				"signals_enabled_notification_types": [
					"string"
				]
			}
		}
	],
	"status_pages": [
		{
			"id": "string",
			"url": "string",
			"external_id": "string",
			"name": "string",
			"display_name": "string",
			"integration": {
				"id": "string",
				"integration_name": "string",
				"integration_slug": "string",
				"display_name": "string",
				"created_at": "2025-07-16T08:38:29.089Z"
			}
		}
	],
	"incident_url": "string",
	"private_status_page_url": "string",
	"organization": {
		"name": "string",
		"id": "string"
	},
	"customers_impacted": 0,
	"monetary_impact": 0,
	"monetary_impact_cents": 0,
	"last_update": "string",
	"last_note": {
		"id": "string",
		"body": "string",
		"created_at": "2025-07-16T08:38:29.089Z",
		"status_pages": [
			{
				"id": "string",
				"url": "string",
				"external_id": "string",
				"name": "string",
				"display_name": "string",
				"integration": {
					"id": "string",
					"integration_name": "string",
					"integration_slug": "string",
					"display_name": "string",
					"created_at": "2025-07-16T08:38:29.089Z"
				}
			}
		],
		"conversations": [
			{
				"id": "string",
				"resource_class": "string",
				"resource_id": "string",
				"field": "string",
				"comments_url": "string",
				"channel": {
					"name": "string"
				}
			}
		]
	},
	"report_id": "string",
	"ai_incident_summary": "string",
	"services": [
		{
			"id": "string",
			"name": "string"
		}
	],
	"environments": [
		{
			"id": "string",
			"name": "string"
		}
	],
	"functionalities": [
		{
			"id": "string",
			"name": "string"
		}
	],
	"channel_name": "string",
	"channel_reference": "string",
	"channel_id": "string",
	"channel_status": "string",
	"incident_tickets": [
		{
			"id": "string",
			"summary": "string",
			"description": "string",
			"state": "open",
			"type": "incident",
			"assignees": [
				{
					"id": "string",
					"name": "string",
					"source": "string",
					"email": "string"
				}
			],
			"priority": {
				"id": "string",
				"name": "string",
				"position": 0,
				"created_at": "2025-07-16T08:38:29.089Z",
				"updated_at": "2025-07-16T08:38:29.089Z"
			},
			"created_by": {
				"id": "string",
				"name": "string",
				"source": "string",
				"email": "string"
			},
			"attachments": [
				{}
			],
			"created_at": "2025-07-16T08:38:29.089Z",
			"updated_at": "2025-07-16T08:38:29.089Z",
			"tag_list": [
				"string"
			],
			"incident_id": "string",
			"incident_name": "string",
			"incident_current_milestone": "string",
			"task_id": "string",
			"due_at": "2025-07-16T08:38:29.089Z",
			"sync_error_message": "string",
			"link": {
				"id": "string",
				"type": "string",
				"display_text": "string",
				"href_url": "string",
				"icon_url": "string",
				"editable": true,
				"deletable": true
			}
		}
	],
	"ticket": {
		"id": "string",
		"summary": "string",
		"description": "string",
		"state": "open",
		"type": "incident",
		"assignees": [
			{
				"id": "string",
				"name": "string",
				"source": "string",
				"email": "string"
			}
		],
		"priority": {
			"id": "string",
			"name": "string",
			"position": 0,
			"created_at": "2025-07-16T08:38:29.089Z",
			"updated_at": "2025-07-16T08:38:29.089Z"
		},
		"created_by": {
			"id": "string",
			"name": "string",
			"source": "string",
			"email": "string"
		},
		"attachments": [
			{}
		],
		"created_at": "2025-07-16T08:38:29.089Z",
		"updated_at": "2025-07-16T08:38:29.089Z",
		"tag_list": [
			"string"
		],
		"incident_id": "string",
		"incident_name": "string",
		"incident_current_milestone": "string",
		"task_id": "string",
		"due_at": "2025-07-16T08:38:29.089Z",
		"sync_error_message": "string",
		"link": {
			"id": "string",
			"type": "string",
			"display_text": "string",
			"href_url": "string",
			"icon_url": "string",
			"editable": true,
			"deletable": true
		}
	},
	"impacts": [
		{
			"id": "string",
			"type": "customer",
			"impact": {
				"id": "string",
				"name": "string"
			},
			"condition": {
				"id": "string",
				"name": "string",
				"position": 0
			},
			"conversations": [
				{
					"id": "string",
					"resource_class": "string",
					"resource_id": "string",
					"field": "string",
					"comments_url": "string",
					"channel": {
						"name": "string"
					}
				}
			]
		}
	],
	"conference_bridges": [
		{
			"id": "string",
			"attachments": [
				{}
			],
			"has_translated_transcripts": true,
			"language_codes": [
				"string"
			],
			"transcription_status": "string",
			"transcription_sub_code": "string"
		}
	],
	"incident_channels": [
		{
			"id": "string",
			"name": "string",
			"source": "string",
			"source_name": "string",
			"source_id": "string",
			"url": "string",
			"icon_url": "string",
			"status": "string"
		}
	],
	"retro_exports": [
		{}
	],
	"created_by": {
		"id": "string",
		"name": "string",
		"source": "string",
		"email": "string"
	},
	"context_object": {
		"object_type": "string",
		"object_id": "string",
		"context_tag": "string",
		"context_description": "string"
	},
	"team_assignments": [
		{
			"id": "string",
			"status": "string",
			"created_at": "2025-07-16T08:38:29.089Z",
			"updated_at": "2025-07-16T08:38:29.089Z",
			"team": {
				"id": "string",
				"name": "string",
				"description": "string",
				"slug": "string",
				"created_at": "2025-07-16T08:38:29.089Z",
				"updated_at": "2025-07-16T08:38:29.089Z",
				"signals_ical_url": "string",
				"created_by": {
					"id": "string",
					"name": "string",
					"source": "string",
					"email": "string"
				},
				"in_support_hours": true
			}
		}
	],
	"conversations": [
		{
			"id": "string",
			"resource_class": "string",
			"resource_id": "string",
			"field": "string",
			"comments_url": "string",
			"channel": {
				"name": "string"
			}
		}
	],
	"custom_fields": [
		{
			"name": "string",
			"value_type": "string",
			"display_name": "string",
			"description": "string",
			"slug": "string",
			"field_id": "string",
			"value_array": [
				"string"
			],
			"value_string": "string",
			"value": "string"
		}
	],
	"field_requirements": [
		{
			"field_id": "string",
			"required_at_milestone_id": "string"
		}
	]
}

​
Workflow Library Example

Resolve Incident with Firehydrant and Send Results Via Email
Workflow LibraryPreview this Workflow on desktop