Create a new incident.
External DocumentationTo learn more, visit the FireHydrant documentation.

​
Basic Parameters

ParameterDescription
Alert IDsA comma-separated list of alert IDs to associate to the new incident. Can be obtained by using the List Alerts action.
DescriptionA description for the incident.
NameThe name of the incident.
PriorityThe priority of the incident.
RestrictedSelect to restrict the incident.
SeverityThe severity of the incident.
SummaryA summary of the incident.

​
Advanced Parameters

ParameterDescription
Custom FieldsA JSON list of custom fields to set on the incident.
Customer Impact SummaryA summary of the impact of the incident on the customer.
External LinksExternal links related to the incident.
ImpactsA JSON object representing a list of impacted infrastructure.
Incident Type IDThe ID of the incident type. If provided, values that are not specified in this action will be copied from the incident type (if any).
MilestonesJSON object that represents the milestones to set on an incident.

For example:

[
{
"type": "<type/slug>",
"occurred_at": "2025-07-17T06:37:06Z"
},
{
"type": "<type/slug>",
"occurred_at": "2025-07-17T06:37:06Z"
}
]
Runbook IDsA comma-separated list of runbook IDs to attach to the incident.

Note: Ignores any rules or conditions that control whether these runbooks are automatically attached.
Severity Condition IDThe severity condition ID to assign to the incident.
Severity Impact IDThe severity impact ID to assign to the incident.
Skip Incident Type ValuesIf true, the incident type values will not be copied to the incident.
Tag ListA comma-separated list of tags for the incident.
Team IDsA comma-separated list of team IDs to assign to the incident.

​
Example Output

{
	"id": "string",
	"name": "string",
	"created_at": "2025-07-16T07:45:18.135Z",
	"started_at": "2025-07-16T07:45:18.135Z",
	"discarded_at": "2025-07-16T07:45:18.135Z",
	"summary": "string",
	"customer_impact_summary": "string",
	"description": "string",
	"current_milestone": "string",
	"number": 0,
	"priority": "string",
	"severity": "string",
	"severity_color": "string",
	"severity_impact": "string",
	"severity_condition": "string",
	"tag_list": [
		"string"
	],
	"incident_type": {
		"id": "string",
		"name": "string"
	},
	"severity_impact_object": {
		"id": "string",
		"name": "string",
		"type": "string",
		"affects_id": "string",
		"position": 0
	},
	"severity_condition_object": {
		"id": "string",
		"name": "string",
		"position": 0
	},
	"private_id": "string",
	"organization_id": "string",
	"milestones": [
		{
			"id": "string",
			"type": "string",
			"duration": "string",
			"occurred_at": "2025-07-16T07:45:18.135Z",
			"created_at": "2025-07-16T07:45:18.135Z",
			"updated_at": "2025-07-16T07:45:18.135Z"
		}
	],
	"lifecycle_phases": [
		{
			"id": "string",
			"name": "string",
			"description": "string",
			"type": "string",
			"position": 0,
			"milestones": [
				{
					"id": "string",
					"name": "string",
					"description": "string",
					"slug": "string",
					"position": 0,
					"occurred_at": "2025-07-16T07:45:18.135Z",
					"duration": "string",
					"updated_by": {
						"id": "string",
						"name": "string",
						"source": "string",
						"email": "string"
					},
					"updated_at": "2025-07-16T07:45:18.135Z"
				}
			]
		}
	],
	"lifecycle_measurements": [
		{
			"id": "string",
			"name": "string",
			"description": "string",
			"slug": "string",
			"starts_at_milestone": "string",
			"ends_at_milestone": "string",
			"value": "string",
			"calculated_at": "2025-07-16T07:45:18.135Z"
		}
	],
	"active": true,
	"labels": {},
	"role_assignments": [
		{
			"id": "string",
			"status": "active",
			"created_at": "2025-07-16T07:45:18.135Z",
			"updated_at": "2025-07-16T07:45:18.135Z",
			"incident_role": {
				"id": "string",
				"name": "string",
				"summary": "string",
				"description": "string",
				"created_at": "2025-07-16T07:45:18.135Z",
				"updated_at": "2025-07-16T07:45:18.135Z",
				"discarded_at": "2025-07-16T07:45:18.135Z"
			},
			"user": {
				"id": "string",
				"name": "string",
				"email": "string",
				"slack_user_id": "string",
				"slack_linked?": true,
				"created_at": "2025-07-16T07:45:18.135Z",
				"updated_at": "2025-07-16T07:45:18.135Z",
				"signals_enabled_notification_types": [
					"string"
				]
			}
		}
	],
	"status_pages": [
		{
			"id": "string",
			"url": "string",
			"external_id": "string",
			"name": "string",
			"display_name": "string",
			"integration": {
				"id": "string",
				"integration_name": "string",
				"integration_slug": "string",
				"display_name": "string",
				"created_at": "2025-07-16T07:45:18.135Z"
			}
		}
	],
	"incident_url": "string",
	"private_status_page_url": "string",
	"organization": {
		"name": "string",
		"id": "string"
	},
	"customers_impacted": 0,
	"monetary_impact": 0,
	"monetary_impact_cents": 0,
	"last_update": "string",
	"last_note": {
		"id": "string",
		"body": "string",
		"created_at": "2025-07-16T07:45:18.135Z",
		"status_pages": [
			{
				"id": "string",
				"url": "string",
				"external_id": "string",
				"name": "string",
				"display_name": "string",
				"integration": {
					"id": "string",
					"integration_name": "string",
					"integration_slug": "string",
					"display_name": "string",
					"created_at": "2025-07-16T07:45:18.135Z"
				}
			}
		],
		"conversations": [
			{
				"id": "string",
				"resource_class": "string",
				"resource_id": "string",
				"field": "string",
				"comments_url": "string",
				"channel": {
					"name": "string"
				}
			}
		]
	},
	"report_id": "string",
	"ai_incident_summary": "string",
	"services": [
		{
			"id": "string",
			"name": "string"
		}
	],
	"environments": [
		{
			"id": "string",
			"name": "string"
		}
	],
	"functionalities": [
		{
			"id": "string",
			"name": "string"
		}
	],
	"channel_name": "string",
	"channel_reference": "string",
	"channel_id": "string",
	"channel_status": "string",
	"incident_tickets": [
		{
			"id": "string",
			"summary": "string",
			"description": "string",
			"state": "open",
			"type": "incident",
			"assignees": [
				{
					"id": "string",
					"name": "string",
					"source": "string",
					"email": "string"
				}
			],
			"priority": {
				"id": "string",
				"name": "string",
				"position": 0,
				"created_at": "2025-07-16T07:45:18.135Z",
				"updated_at": "2025-07-16T07:45:18.135Z"
			},
			"created_by": {
				"id": "string",
				"name": "string",
				"source": "string",
				"email": "string"
			},
			"attachments": [
				{}
			],
			"created_at": "2025-07-16T07:45:18.135Z",
			"updated_at": "2025-07-16T07:45:18.135Z",
			"tag_list": [
				"string"
			],
			"incident_id": "string",
			"incident_name": "string",
			"incident_current_milestone": "string",
			"task_id": "string",
			"due_at": "2025-07-16T07:45:18.135Z",
			"sync_error_message": "string",
			"link": {
				"id": "string",
				"type": "string",
				"display_text": "string",
				"href_url": "string",
				"icon_url": "string",
				"editable": true,
				"deletable": true
			}
		}
	],
	"ticket": {
		"id": "string",
		"summary": "string",
		"description": "string",
		"state": "open",
		"type": "incident",
		"assignees": [
			{
				"id": "string",
				"name": "string",
				"source": "string",
				"email": "string"
			}
		],
		"priority": {
			"id": "string",
			"name": "string",
			"position": 0,
			"created_at": "2025-07-16T07:45:18.135Z",
			"updated_at": "2025-07-16T07:45:18.135Z"
		},
		"created_by": {
			"id": "string",
			"name": "string",
			"source": "string",
			"email": "string"
		},
		"attachments": [
			{}
		],
		"created_at": "2025-07-16T07:45:18.135Z",
		"updated_at": "2025-07-16T07:45:18.135Z",
		"tag_list": [
			"string"
		],
		"incident_id": "string",
		"incident_name": "string",
		"incident_current_milestone": "string",
		"task_id": "string",
		"due_at": "2025-07-16T07:45:18.135Z",
		"sync_error_message": "string",
		"link": {
			"id": "string",
			"type": "string",
			"display_text": "string",
			"href_url": "string",
			"icon_url": "string",
			"editable": true,
			"deletable": true
		}
	},
	"impacts": [
		{
			"id": "string",
			"type": "customer",
			"impact": {
				"id": "string",
				"name": "string"
			},
			"condition": {
				"id": "string",
				"name": "string",
				"position": 0
			},
			"conversations": [
				{
					"id": "string",
					"resource_class": "string",
					"resource_id": "string",
					"field": "string",
					"comments_url": "string",
					"channel": {
						"name": "string"
					}
				}
			]
		}
	],
	"conference_bridges": [
		{
			"id": "string",
			"attachments": [
				{}
			],
			"has_translated_transcripts": true,
			"language_codes": [
				"string"
			],
			"transcription_status": "string",
			"transcription_sub_code": "string"
		}
	],
	"incident_channels": [
		{
			"id": "string",
			"name": "string",
			"source": "string",
			"source_name": "string",
			"source_id": "string",
			"url": "string",
			"icon_url": "string",
			"status": "string"
		}
	],
	"retro_exports": [
		{}
	],
	"created_by": {
		"id": "string",
		"name": "string",
		"source": "string",
		"email": "string"
	},
	"context_object": {
		"object_type": "string",
		"object_id": "string",
		"context_tag": "string",
		"context_description": "string"
	},
	"team_assignments": [
		{
			"id": "string",
			"status": "string",
			"created_at": "2025-07-16T07:45:18.135Z",
			"updated_at": "2025-07-16T07:45:18.135Z",
			"team": {
				"id": "string",
				"name": "string",
				"description": "string",
				"slug": "string",
				"created_at": "2025-07-16T07:45:18.135Z",
				"updated_at": "2025-07-16T07:45:18.135Z",
				"signals_ical_url": "string",
				"created_by": {
					"id": "string",
					"name": "string",
					"source": "string",
					"email": "string"
				},
				"in_support_hours": true
			}
		}
	],
	"conversations": [
		{
			"id": "string",
			"resource_class": "string",
			"resource_id": "string",
			"field": "string",
			"comments_url": "string",
			"channel": {
				"name": "string"
			}
		}
	],
	"custom_fields": [
		{
			"name": "string",
			"value_type": "string",
			"display_name": "string",
			"description": "string",
			"slug": "string",
			"field_id": "string",
			"value_array": [
				"string"
			],
			"value_string": "string",
			"value": "string"
		}
	],
	"field_requirements": [
		{
			"field_id": "string",
			"required_at_milestone_id": "string"
		}
	]
}

​
Workflow Library Example

Create Incident with Firehydrant and Send Results Via Email
Workflow LibraryPreview this Workflow on desktop