External DocumentationTo learn more, visit the FireHydrant documentation.
Basic Parameters
| Parameter | Description |
|---|---|
| Alert IDs | A comma-separated list of alert IDs to associate to the new incident. Can be obtained by using the List Alerts action. |
| Description | A description for the incident. |
| Name | The name of the incident. |
| Priority | The priority of the incident. |
| Restricted | Select to restrict the incident. |
| Severity | The severity of the incident. |
| Summary | A summary of the incident. |
Advanced Parameters
| Parameter | Description |
|---|---|
| Custom Fields | A JSON list of custom fields to set on the incident. |
| Customer Impact Summary | A summary of the impact of the incident on the customer. |
| External Links | External links related to the incident. |
| Impacts | A JSON object representing a list of impacted infrastructure. |
| Incident Type ID | The ID of the incident type. If provided, values that are not specified in this action will be copied from the incident type (if any). |
| Milestones | JSON object that represents the milestones to set on an incident. For example: [ { "type": "<type/slug>", "occurred_at": "2025-07-17T06:37:06Z" }, { "type": "<type/slug>", "occurred_at": "2025-07-17T06:37:06Z" }] |
| Runbook IDs | A comma-separated list of runbook IDs to attach to the incident. Note: Ignores any rules or conditions that control whether these runbooks are automatically attached. |
| Severity Condition ID | The severity condition ID to assign to the incident. |
| Severity Impact ID | The severity impact ID to assign to the incident. |
| Skip Incident Type Values | If true, the incident type values will not be copied to the incident. |
| Tag List | A comma-separated list of tags for the incident. |
| Team IDs | A comma-separated list of team IDs to assign to the incident. |
Example Output
{
"id": "string",
"name": "string",
"created_at": "2025-07-16T07:45:18.135Z",
"started_at": "2025-07-16T07:45:18.135Z",
"discarded_at": "2025-07-16T07:45:18.135Z",
"summary": "string",
"customer_impact_summary": "string",
"description": "string",
"current_milestone": "string",
"number": 0,
"priority": "string",
"severity": "string",
"severity_color": "string",
"severity_impact": "string",
"severity_condition": "string",
"tag_list": [
"string"
],
"incident_type": {
"id": "string",
"name": "string"
},
"severity_impact_object": {
"id": "string",
"name": "string",
"type": "string",
"affects_id": "string",
"position": 0
},
"severity_condition_object": {
"id": "string",
"name": "string",
"position": 0
},
"private_id": "string",
"organization_id": "string",
"milestones": [
{
"id": "string",
"type": "string",
"duration": "string",
"occurred_at": "2025-07-16T07:45:18.135Z",
"created_at": "2025-07-16T07:45:18.135Z",
"updated_at": "2025-07-16T07:45:18.135Z"
}
],
"lifecycle_phases": [
{
"id": "string",
"name": "string",
"description": "string",
"type": "string",
"position": 0,
"milestones": [
{
"id": "string",
"name": "string",
"description": "string",
"slug": "string",
"position": 0,
"occurred_at": "2025-07-16T07:45:18.135Z",
"duration": "string",
"updated_by": {
"id": "string",
"name": "string",
"source": "string",
"email": "string"
},
"updated_at": "2025-07-16T07:45:18.135Z"
}
]
}
],
"lifecycle_measurements": [
{
"id": "string",
"name": "string",
"description": "string",
"slug": "string",
"starts_at_milestone": "string",
"ends_at_milestone": "string",
"value": "string",
"calculated_at": "2025-07-16T07:45:18.135Z"
}
],
"active": true,
"labels": {},
"role_assignments": [
{
"id": "string",
"status": "active",
"created_at": "2025-07-16T07:45:18.135Z",
"updated_at": "2025-07-16T07:45:18.135Z",
"incident_role": {
"id": "string",
"name": "string",
"summary": "string",
"description": "string",
"created_at": "2025-07-16T07:45:18.135Z",
"updated_at": "2025-07-16T07:45:18.135Z",
"discarded_at": "2025-07-16T07:45:18.135Z"
},
"user": {
"id": "string",
"name": "string",
"email": "string",
"slack_user_id": "string",
"slack_linked?": true,
"created_at": "2025-07-16T07:45:18.135Z",
"updated_at": "2025-07-16T07:45:18.135Z",
"signals_enabled_notification_types": [
"string"
]
}
}
],
"status_pages": [
{
"id": "string",
"url": "string",
"external_id": "string",
"name": "string",
"display_name": "string",
"integration": {
"id": "string",
"integration_name": "string",
"integration_slug": "string",
"display_name": "string",
"created_at": "2025-07-16T07:45:18.135Z"
}
}
],
"incident_url": "string",
"private_status_page_url": "string",
"organization": {
"name": "string",
"id": "string"
},
"customers_impacted": 0,
"monetary_impact": 0,
"monetary_impact_cents": 0,
"last_update": "string",
"last_note": {
"id": "string",
"body": "string",
"created_at": "2025-07-16T07:45:18.135Z",
"status_pages": [
{
"id": "string",
"url": "string",
"external_id": "string",
"name": "string",
"display_name": "string",
"integration": {
"id": "string",
"integration_name": "string",
"integration_slug": "string",
"display_name": "string",
"created_at": "2025-07-16T07:45:18.135Z"
}
}
],
"conversations": [
{
"id": "string",
"resource_class": "string",
"resource_id": "string",
"field": "string",
"comments_url": "string",
"channel": {
"name": "string"
}
}
]
},
"report_id": "string",
"ai_incident_summary": "string",
"services": [
{
"id": "string",
"name": "string"
}
],
"environments": [
{
"id": "string",
"name": "string"
}
],
"functionalities": [
{
"id": "string",
"name": "string"
}
],
"channel_name": "string",
"channel_reference": "string",
"channel_id": "string",
"channel_status": "string",
"incident_tickets": [
{
"id": "string",
"summary": "string",
"description": "string",
"state": "open",
"type": "incident",
"assignees": [
{
"id": "string",
"name": "string",
"source": "string",
"email": "string"
}
],
"priority": {
"id": "string",
"name": "string",
"position": 0,
"created_at": "2025-07-16T07:45:18.135Z",
"updated_at": "2025-07-16T07:45:18.135Z"
},
"created_by": {
"id": "string",
"name": "string",
"source": "string",
"email": "string"
},
"attachments": [
{}
],
"created_at": "2025-07-16T07:45:18.135Z",
"updated_at": "2025-07-16T07:45:18.135Z",
"tag_list": [
"string"
],
"incident_id": "string",
"incident_name": "string",
"incident_current_milestone": "string",
"task_id": "string",
"due_at": "2025-07-16T07:45:18.135Z",
"sync_error_message": "string",
"link": {
"id": "string",
"type": "string",
"display_text": "string",
"href_url": "string",
"icon_url": "string",
"editable": true,
"deletable": true
}
}
],
"ticket": {
"id": "string",
"summary": "string",
"description": "string",
"state": "open",
"type": "incident",
"assignees": [
{
"id": "string",
"name": "string",
"source": "string",
"email": "string"
}
],
"priority": {
"id": "string",
"name": "string",
"position": 0,
"created_at": "2025-07-16T07:45:18.135Z",
"updated_at": "2025-07-16T07:45:18.135Z"
},
"created_by": {
"id": "string",
"name": "string",
"source": "string",
"email": "string"
},
"attachments": [
{}
],
"created_at": "2025-07-16T07:45:18.135Z",
"updated_at": "2025-07-16T07:45:18.135Z",
"tag_list": [
"string"
],
"incident_id": "string",
"incident_name": "string",
"incident_current_milestone": "string",
"task_id": "string",
"due_at": "2025-07-16T07:45:18.135Z",
"sync_error_message": "string",
"link": {
"id": "string",
"type": "string",
"display_text": "string",
"href_url": "string",
"icon_url": "string",
"editable": true,
"deletable": true
}
},
"impacts": [
{
"id": "string",
"type": "customer",
"impact": {
"id": "string",
"name": "string"
},
"condition": {
"id": "string",
"name": "string",
"position": 0
},
"conversations": [
{
"id": "string",
"resource_class": "string",
"resource_id": "string",
"field": "string",
"comments_url": "string",
"channel": {
"name": "string"
}
}
]
}
],
"conference_bridges": [
{
"id": "string",
"attachments": [
{}
],
"has_translated_transcripts": true,
"language_codes": [
"string"
],
"transcription_status": "string",
"transcription_sub_code": "string"
}
],
"incident_channels": [
{
"id": "string",
"name": "string",
"source": "string",
"source_name": "string",
"source_id": "string",
"url": "string",
"icon_url": "string",
"status": "string"
}
],
"retro_exports": [
{}
],
"created_by": {
"id": "string",
"name": "string",
"source": "string",
"email": "string"
},
"context_object": {
"object_type": "string",
"object_id": "string",
"context_tag": "string",
"context_description": "string"
},
"team_assignments": [
{
"id": "string",
"status": "string",
"created_at": "2025-07-16T07:45:18.135Z",
"updated_at": "2025-07-16T07:45:18.135Z",
"team": {
"id": "string",
"name": "string",
"description": "string",
"slug": "string",
"created_at": "2025-07-16T07:45:18.135Z",
"updated_at": "2025-07-16T07:45:18.135Z",
"signals_ical_url": "string",
"created_by": {
"id": "string",
"name": "string",
"source": "string",
"email": "string"
},
"in_support_hours": true
}
}
],
"conversations": [
{
"id": "string",
"resource_class": "string",
"resource_id": "string",
"field": "string",
"comments_url": "string",
"channel": {
"name": "string"
}
}
],
"custom_fields": [
{
"name": "string",
"value_type": "string",
"display_name": "string",
"description": "string",
"slug": "string",
"field_id": "string",
"value_array": [
"string"
],
"value_string": "string",
"value": "string"
}
],
"field_requirements": [
{
"field_id": "string",
"required_at_milestone_id": "string"
}
]
}
Workflow Library Example
Create Incident with Firehydrant and Send Results Via Email