This resource helps you to get incidents and requests list.

If no options are provided, an excerpt of the records is displayed.

Note: The RFC_NUMBER and the HREF of the resource are always returned.

Example: http://my_server/api/v1/80000/requests?max_rows=3&fields=submit_date_ut, requestor.last_name&sort=submit_date_ut+desc&search=RFC_NUMBER:S161121_000074

Notes:

- Some sensitive fields reserved to Easyvista are not returned..

To learn more, visit the EasyVista documentation.

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Parameters​

ParameterDescription
FieldsSelected fields to be returnedExample: fields=submitdateut+desc,enddateut,requestor.lastname,recipient.email
LimitMaximum number of rows to be returned.
SearchSearch/Filter on fields.For Example:**rfcnumber:“I161026000005submitdateut:last_week

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Example Output​

{    "HREF": "string",    "record_count": "string",    "records": [        {            "HREF": "string",            "record_count": "string",            "records": [                {                    "COMMENT": {                        "HREF": "uri"                    },                    "DEPARTMENT": {                        "HREF": "uri",                        "STATUS_EN": "string",                        "STATUS_GUID": "uuid"                    },                    "HREF": "uri",                    "LOCATION": {                        "CITY": "string",                        "HREF": "uri",                        "LOCATION_CODE": "string",                        "LOCATION_EN": "string",                        "LOCATION_PATH": "string"                    },                    "MAX_RESOLUTION_DATE_UT": "date-time",                    "RECIPIENT": {                        "BEGIN_OF_CONTRICT": "date-time",                        "CELLULAR_NUMBER": "string",                        "DEPARTMENT_PATH": "string",                        "E_MAIL": "email",                        "HREF": "uri",                        "LAST_NAME": "string",                        "LOCATION_PATH": "string",                        "PHONE_NUMBER": "string"                    },                    "REQUESTOR": {                        "BEGIN_OF_CONTRICT": "date-time",                        "CELLULAR_NUMBER": "string",                        "DEPARTMENT_PATH": "string",                        "E_MAIL": "email",                        "HREF": "uri",                        "LAST_NAME": "string",                        "LOCATION_PATH": "string",                        "PHONE_NUMBER": "string"                    },                    "RFC_NUMBER": "string",                    "STATUS": {                        "HREF": "uri",                        "STATUS_EN": "string",                        "STATUS_GUID": "uuid"                    },                    "SUBMIT_DATE_UT": "string"                }            ],            "total_record_count": "string"        }    ],    "total_record_count": "string"}

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Workflow Library Example​

List Tickets with Easyvista and Send Results Via Email

Preview this Workflow on desktop

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