Returns List of Incidents or Requests.

This resource helps you to get incidents and requests list.

If no options are provided, an excerpt of the records is displayed.

Note: The RFC_NUMBER and the HREF of the resource are always returned.

Example: http://my_server/api/v1/80000/requests?max_rows=3&fields=submit_date_ut, requestor.last_name&sort=submit_date_ut+desc&search=RFC_NUMBER:S161121_000074

Notes:

- Some sensitive fields reserved to Easyvista are not returned..

External Documentation

To learn more, visit the EasyVista documentation.

​
Parameters

ParameterDescription
FieldsSelected fields to be returned
Example: fields=submit_date_ut+desc,end_date_ut,requestor.last_name,recipient.e_mail
LimitMaximum number of rows to be returned.
SearchSearch/Filter on fields.
For Example:
rfc_number:“I161026_000005
submit_date_ut:last_week

​
Example Output

{
	"HREF": "string",
	"record_count": "string",
	"records": [
		{
			"HREF": "string",
			"record_count": "string",
			"records": [
				{
					"COMMENT": {
						"HREF": "uri"
					},
					"DEPARTMENT": {
						"HREF": "uri",
						"STATUS_EN": "string",
						"STATUS_GUID": "uuid"
					},
					"HREF": "uri",
					"LOCATION": {
						"CITY": "string",
						"HREF": "uri",
						"LOCATION_CODE": "string",
						"LOCATION_EN": "string",
						"LOCATION_PATH": "string"
					},
					"MAX_RESOLUTION_DATE_UT": "date-time",
					"RECIPIENT": {
						"BEGIN_OF_CONTRICT": "date-time",
						"CELLULAR_NUMBER": "string",
						"DEPARTMENT_PATH": "string",
						"E_MAIL": "email",
						"HREF": "uri",
						"LAST_NAME": "string",
						"LOCATION_PATH": "string",
						"PHONE_NUMBER": "string"
					},
					"REQUESTOR": {
						"BEGIN_OF_CONTRICT": "date-time",
						"CELLULAR_NUMBER": "string",
						"DEPARTMENT_PATH": "string",
						"E_MAIL": "email",
						"HREF": "uri",
						"LAST_NAME": "string",
						"LOCATION_PATH": "string",
						"PHONE_NUMBER": "string"
					},
					"RFC_NUMBER": "string",
					"STATUS": {
						"HREF": "uri",
						"STATUS_EN": "string",
						"STATUS_GUID": "uuid"
					},
					"SUBMIT_DATE_UT": "string"
				}
			],
			"total_record_count": "string"
		}
	],
	"total_record_count": "string"
}

​
Workflow Library Example

List Tickets with Easyvista and Send Results Via Email

Preview this Workflow on desktop