List Tickets

Returns List of Incidents or Requests.

This resource helps you to get incidents and requests list.

If no options are provided, an excerpt of the records is displayed.

Note: The RFC_NUMBER and the HREF of the resource are always returned.

Example: http://my_server/api/v1/80000/requests?max_rows=3&fields=submit_date_ut, requestor.last_name&sort=submit_date_ut+desc&search=RFC_NUMBER:S161121_000074

Notes:

- Some sensitive fields reserved to Easyvista are not returned..

External Documentation

To learn more, visit the EasyVista documentation.

Parameters

Parameter	Description
Fields	Selected fields to be returned Example: fields=submit_date_ut+desc,end_date_ut,requestor.last_name,recipient.e_mail
Limit	Maximum number of rows to be returned.
Search	Search/Filter on fields. For Example: rfc_number:"I161026_000005 submit_date_ut:last_week

Example Output

{
    "HREF": "string",
    "record_count": "string",
    "records": [
        {
            "HREF": "string",
            "record_count": "string",
            "records": [
                {
                    "COMMENT": {
                        "HREF": "uri"
                    },
                    "DEPARTMENT": {
                        "HREF": "uri",
                        "STATUS_EN": "string",
                        "STATUS_GUID": "uuid"
                    },
                    "HREF": "uri",
                    "LOCATION": {
                        "CITY": "string",
                        "HREF": "uri",
                        "LOCATION_CODE": "string",
                        "LOCATION_EN": "string",
                        "LOCATION_PATH": "string"
                    },
                    "MAX_RESOLUTION_DATE_UT": "date-time",
                    "RECIPIENT": {
                        "BEGIN_OF_CONTRICT": "date-time",
                        "CELLULAR_NUMBER": "string",
                        "DEPARTMENT_PATH": "string",
                        "E_MAIL": "email",
                        "HREF": "uri",
                        "LAST_NAME": "string",
                        "LOCATION_PATH": "string",
                        "PHONE_NUMBER": "string"
                    },
                    "REQUESTOR": {
                        "BEGIN_OF_CONTRICT": "date-time",
                        "CELLULAR_NUMBER": "string",
                        "DEPARTMENT_PATH": "string",
                        "E_MAIL": "email",
                        "HREF": "uri",
                        "LAST_NAME": "string",
                        "LOCATION_PATH": "string",
                        "PHONE_NUMBER": "string"
                    },
                    "RFC_NUMBER": "string",
                    "STATUS": {
                        "HREF": "uri",
                        "STATUS_EN": "string",
                        "STATUS_GUID": "uuid"
                    },
                    "SUBMIT_DATE_UT": "string"
                }
            ],
            "total_record_count": "string"
        }
    ],
    "total_record_count": "string"
}

Workflow Library Example

List Tickets with Easyvista and Send Results Via Email

Preview this Workflow on desktop