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List Tickets

Returns List of Incidents or Requests.

This resource helps you to get incidents and requests list.

If no options are provided, an excerpt of the records is displayed.

Note: The RFC_NUMBER and the HREF of the resource are always returned.

Example: http://my_server/api/v1/80000/requests?max_rows=3&fields=submit_date_ut, requestor.last_name&sort=submit_date_ut+desc&search=RFC_NUMBER:S161121_000074

Notes:

- Some sensitive fields reserved to Easyvista are not returned..

External Documentation

To learn more, visit the EasyVista documentation.

Parameters

ParameterDescription
FieldsSelected fields to be returned
Example: fields=submit_date_ut+desc,end_date_ut,requestor.last_name,recipient.e_mail
LimitMaximum number of rows to be returned.
SearchSearch/Filter on fields.
For Example:
rfc_number:"I161026_000005
submit_date_ut:last_week

Example Output

{
"HREF": "string",
"record_count": "string",
"records": [
{
"HREF": "string",
"record_count": "string",
"records": [
{
"COMMENT": {
"HREF": "uri"
},
"DEPARTMENT": {
"HREF": "uri",
"STATUS_EN": "string",
"STATUS_GUID": "uuid"
},
"HREF": "uri",
"LOCATION": {
"CITY": "string",
"HREF": "uri",
"LOCATION_CODE": "string",
"LOCATION_EN": "string",
"LOCATION_PATH": "string"
},
"MAX_RESOLUTION_DATE_UT": "date-time",
"RECIPIENT": {
"BEGIN_OF_CONTRICT": "date-time",
"CELLULAR_NUMBER": "string",
"DEPARTMENT_PATH": "string",
"E_MAIL": "email",
"HREF": "uri",
"LAST_NAME": "string",
"LOCATION_PATH": "string",
"PHONE_NUMBER": "string"
},
"REQUESTOR": {
"BEGIN_OF_CONTRICT": "date-time",
"CELLULAR_NUMBER": "string",
"DEPARTMENT_PATH": "string",
"E_MAIL": "email",
"HREF": "uri",
"LAST_NAME": "string",
"LOCATION_PATH": "string",
"PHONE_NUMBER": "string"
},
"RFC_NUMBER": "string",
"STATUS": {
"HREF": "uri",
"STATUS_EN": "string",
"STATUS_GUID": "uuid"
},
"SUBMIT_DATE_UT": "string"
}
],
"total_record_count": "string"
}
],
"total_record_count": "string"
}

Automation Library Example

List Tickets with Easyvista and Send Results Via Email

Automation LibraryPreview this Automation on desktop