Get Tickets

Returns the specified incident or request

This resource helps you to get information about a request or an incident in EVSM.

Notes:

_- If no parameters (fields) are given, all the fields, even E__ ones are returned.

- Some sensitive fields reserved to Easyvista are not returned.

Example: requests/I161026_000005.

External Documentation

To learn more, visit the EasyVista documentation.

Parameters

Parameter	Description
Ticket ID	The ID of the ticket.

Example Output

{
    "ANALYTICAL_CHARGE_PATH": "string",
    "AVAILABLE_FIELD_1": "string",
    "AVAILABLE_FIELD_2": "string",
    "AVAILABLE_FIELD_3": "string",
    "AVAILABLE_FIELD_4": "string",
    "AVAILABLE_FIELD_5": "string",
    "AVAILABLE_FIELD_6": "string",
    "BUDGET_EFFECTIVE": "string",
    "BUDGET_ID": "string",
    "BUDGET_PLANNED": "string",
    "CAN_BE_DUPLICATED": "string",
    "CLICK_2_GET_INSTALL_RESULT": "string",
    "COMMENT": {
        "HREF": "https://www.myserver.com/resource"
    },
    "CREATION_DATE_UT": "date-time",
    "DELAY": "string",
    "DEPARTMENT": {
        "DEPARTMENT_CODE": "string",
        "DEPARTMENT_EN": "string",
        "DEPARTMENT_LABEL": "string",
        "DEPARTMENT_PATH": "string",
        "HREF": "uri"
    },
    "DEPARTMENT_PATH": "string",
    "DESCRIPTION": {
        "HREF": "https://www.myserver.com/resource"
    },
    "DYNAMIC_DETAILS": {
        "HREF": "https://www.myserver.com/resource"
    },
    "EFFECTIVE_CHANGE_DATE_END": "date-time",
    "EFFECTIVE_CHANGE_DATE_START": "date-time",
    "END_DATE_UT": "date-time",
    "ESTIMATED_NET_PRICE": "string",
    "ESTIMATED_PERCENT_COMPLETE": "string",
    "EXPECTED_DATE_UT": "date-time",
    "EXPECTED_DURATION": "string",
    "EXPECTED_END_DATE_UT": "date-time",
    "EXPECTED_START_DATE_UT": "date-time",
    "EXTERNAL_REFERENCE": "string",
    "FIRST_CALL_RESOLUTION": "string",
    "HOUR_PER_DAY": "string",
    "HREF": "uri",
    "IMPUTATION_DATE": "date-time",
    "INITIAL_SD_CATALOG_PATH": "string",
    "IS_FINANCIAL_COMPTED": "string",
    "IS_MAJOR_INCIDENT": "string",
    "IS_TEMPLATE": "string",
    "KNOWN_PROBLEMS_PATH": "string",
    "LAST_UPDATE": "string",
    "LOCATION": {
        "CITY": "string",
        "HREF": "uri",
        "LOCATION_CODE": "string",
        "LOCATION_EN": "string",
        "LOCATION_PATH": "string"
    },
    "LOCATION_PATH": "string",
    "MARK_1": "string",
    "MARK_2": "string",
    "MAX_RESOLUTION_DATE_UT": "date-time",
    "MS_PROJECT_IMPORT_VALIDATION_WAITING": "string",
    "NET_PRICE": "string",
    "NOT_DEDUCED_CALL": "string",
    "ORDER_NET_PRICE": "string",
    "PLANNED_CHANGE_DATE_END": "date-time",
    "PLANNED_CHANGE_DATE_START": "date-time",
    "PROJECT_NAME": "string",
    "PROJECT_START_DATE_UT": "date-time",
    "QTY": "string",
    "RECIPIENT": {
        "BEGIN_OF_CONTRICT": "date-time",
        "CELLULAR_NUMBER": "string",
        "DEPARTMENT_PATH": "string",
        "E_MAIL": "email",
        "HREF": "uri",
        "LAST_NAME": "string",
        "LOCATION_PATH": "string",
        "PHONE_NUMBER": "string"
    },
    "RENTAL_NET_PRICE": "string",
    "REQUALIFICATION_PROCESSING": "string",
    "REQUESTED_CHANGE_DATE_END": "date-time",
    "REQUESTED_CHANGE_DATE_START": "date-time",
    "REQUESTOR": {
        "BEGIN_OF_CONTRICT": "date-time",
        "CELLULAR_NUMBER": "string",
        "DEPARTMENT_PATH": "string",
        "E_MAIL": "email",
        "HREF": "uri",
        "LAST_NAME": "string",
        "LOCATION_PATH": "string",
        "PHONE_NUMBER": "string"
    },
    "REQUESTOR_FEEDBACK": "string",
    "REQUESTOR_IP_ADDRESS": "string",
    "REQUESTOR_PHONE": "string",
    "REQUEST_ID": "string",
    "RFC_NUMBER": "string",
    "RISK_AMOUNT": "string",
    "RISK_DESCRIPTION": {
        "HREF": "https://www.myserver.com/resource"
    },
    "SD_CATALOG_PATH": "string",
    "STATUS": {
        "HREF": "uri",
        "STATUS_EN": "string",
        "STATUS_GUID": "uuid"
    },
    "SUBMIT_DATE_UT": "date-time",
    "TIME_USED_TO_DELIVER_FEEDBACK": "string",
    "TIME_USED_TO_SOLVE_REQUEST": "string",
    "VALIDATION_LEVEL_REQUIRED": "string",
    "WAVE_ID_TARGET": "string"
}

Workflow Library Example

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