Get Tickets
Returns the specified incident or request
This resource helps you to get information about a request or an incident in EVSM.
Notes:
- If no parameters (fields) are given, all the fields, even E_ ones are returned.
- Some sensitive fields reserved to Easyvista are not returned.
Example: requests/I161026_000005.
External Documentation
To learn more, visit the EasyVista documentation.
Parameters
| Parameter | Description |
|---|---|
| Ticket ID | The ID of the ticket. |
Example Output
Copy
Ask AI
{
"ANALYTICAL_CHARGE_PATH": "string",
"AVAILABLE_FIELD_1": "string",
"AVAILABLE_FIELD_2": "string",
"AVAILABLE_FIELD_3": "string",
"AVAILABLE_FIELD_4": "string",
"AVAILABLE_FIELD_5": "string",
"AVAILABLE_FIELD_6": "string",
"BUDGET_EFFECTIVE": "string",
"BUDGET_ID": "string",
"BUDGET_PLANNED": "string",
"CAN_BE_DUPLICATED": "string",
"CLICK_2_GET_INSTALL_RESULT": "string",
"COMMENT": {
"HREF": "https://www.myserver.com/resource"
},
"CREATION_DATE_UT": "date-time",
"DELAY": "string",
"DEPARTMENT": {
"DEPARTMENT_CODE": "string",
"DEPARTMENT_EN": "string",
"DEPARTMENT_LABEL": "string",
"DEPARTMENT_PATH": "string",
"HREF": "uri"
},
"DEPARTMENT_PATH": "string",
"DESCRIPTION": {
"HREF": "https://www.myserver.com/resource"
},
"DYNAMIC_DETAILS": {
"HREF": "https://www.myserver.com/resource"
},
"EFFECTIVE_CHANGE_DATE_END": "date-time",
"EFFECTIVE_CHANGE_DATE_START": "date-time",
"END_DATE_UT": "date-time",
"ESTIMATED_NET_PRICE": "string",
"ESTIMATED_PERCENT_COMPLETE": "string",
"EXPECTED_DATE_UT": "date-time",
"EXPECTED_DURATION": "string",
"EXPECTED_END_DATE_UT": "date-time",
"EXPECTED_START_DATE_UT": "date-time",
"EXTERNAL_REFERENCE": "string",
"FIRST_CALL_RESOLUTION": "string",
"HOUR_PER_DAY": "string",
"HREF": "uri",
"IMPUTATION_DATE": "date-time",
"INITIAL_SD_CATALOG_PATH": "string",
"IS_FINANCIAL_COMPTED": "string",
"IS_MAJOR_INCIDENT": "string",
"IS_TEMPLATE": "string",
"KNOWN_PROBLEMS_PATH": "string",
"LAST_UPDATE": "string",
"LOCATION": {
"CITY": "string",
"HREF": "uri",
"LOCATION_CODE": "string",
"LOCATION_EN": "string",
"LOCATION_PATH": "string"
},
"LOCATION_PATH": "string",
"MARK_1": "string",
"MARK_2": "string",
"MAX_RESOLUTION_DATE_UT": "date-time",
"MS_PROJECT_IMPORT_VALIDATION_WAITING": "string",
"NET_PRICE": "string",
"NOT_DEDUCED_CALL": "string",
"ORDER_NET_PRICE": "string",
"PLANNED_CHANGE_DATE_END": "date-time",
"PLANNED_CHANGE_DATE_START": "date-time",
"PROJECT_NAME": "string",
"PROJECT_START_DATE_UT": "date-time",
"QTY": "string",
"RECIPIENT": {
"BEGIN_OF_CONTRICT": "date-time",
"CELLULAR_NUMBER": "string",
"DEPARTMENT_PATH": "string",
"E_MAIL": "email",
"HREF": "uri",
"LAST_NAME": "string",
"LOCATION_PATH": "string",
"PHONE_NUMBER": "string"
},
"RENTAL_NET_PRICE": "string",
"REQUALIFICATION_PROCESSING": "string",
"REQUESTED_CHANGE_DATE_END": "date-time",
"REQUESTED_CHANGE_DATE_START": "date-time",
"REQUESTOR": {
"BEGIN_OF_CONTRICT": "date-time",
"CELLULAR_NUMBER": "string",
"DEPARTMENT_PATH": "string",
"E_MAIL": "email",
"HREF": "uri",
"LAST_NAME": "string",
"LOCATION_PATH": "string",
"PHONE_NUMBER": "string"
},
"REQUESTOR_FEEDBACK": "string",
"REQUESTOR_IP_ADDRESS": "string",
"REQUESTOR_PHONE": "string",
"REQUEST_ID": "string",
"RFC_NUMBER": "string",
"RISK_AMOUNT": "string",
"RISK_DESCRIPTION": {
"HREF": "https://www.myserver.com/resource"
},
"SD_CATALOG_PATH": "string",
"STATUS": {
"HREF": "uri",
"STATUS_EN": "string",
"STATUS_GUID": "uuid"
},
"SUBMIT_DATE_UT": "date-time",
"TIME_USED_TO_DELIVER_FEEDBACK": "string",
"TIME_USED_TO_SOLVE_REQUEST": "string",
"VALIDATION_LEVEL_REQUIRED": "string",
"WAVE_ID_TARGET": "string"
}
Workflow Library Example
Get Tickets with Easyvista and Send Results Via Email
Preview this Workflow on desktop
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Case Management
Automated Case Management
Case Management Dashboard
Case Management Interface
- Managing Cases
- Cases
- Observables
- Alerts
- Attachments
- Tasks
Triggers & Actions
- Actions
- Triggers
Case Management Settings
Get Tickets
Returns the specified incident or request
This resource helps you to get information about a request or an incident in EVSM.
Notes:
- If no parameters (fields) are given, all the fields, even E_ ones are returned.
- Some sensitive fields reserved to Easyvista are not returned.
Example: requests/I161026_000005.
External Documentation
To learn more, visit the EasyVista documentation.
Parameters
| Parameter | Description |
|---|---|
| Ticket ID | The ID of the ticket. |
Example Output
Copy
Ask AI
{
"ANALYTICAL_CHARGE_PATH": "string",
"AVAILABLE_FIELD_1": "string",
"AVAILABLE_FIELD_2": "string",
"AVAILABLE_FIELD_3": "string",
"AVAILABLE_FIELD_4": "string",
"AVAILABLE_FIELD_5": "string",
"AVAILABLE_FIELD_6": "string",
"BUDGET_EFFECTIVE": "string",
"BUDGET_ID": "string",
"BUDGET_PLANNED": "string",
"CAN_BE_DUPLICATED": "string",
"CLICK_2_GET_INSTALL_RESULT": "string",
"COMMENT": {
"HREF": "https://www.myserver.com/resource"
},
"CREATION_DATE_UT": "date-time",
"DELAY": "string",
"DEPARTMENT": {
"DEPARTMENT_CODE": "string",
"DEPARTMENT_EN": "string",
"DEPARTMENT_LABEL": "string",
"DEPARTMENT_PATH": "string",
"HREF": "uri"
},
"DEPARTMENT_PATH": "string",
"DESCRIPTION": {
"HREF": "https://www.myserver.com/resource"
},
"DYNAMIC_DETAILS": {
"HREF": "https://www.myserver.com/resource"
},
"EFFECTIVE_CHANGE_DATE_END": "date-time",
"EFFECTIVE_CHANGE_DATE_START": "date-time",
"END_DATE_UT": "date-time",
"ESTIMATED_NET_PRICE": "string",
"ESTIMATED_PERCENT_COMPLETE": "string",
"EXPECTED_DATE_UT": "date-time",
"EXPECTED_DURATION": "string",
"EXPECTED_END_DATE_UT": "date-time",
"EXPECTED_START_DATE_UT": "date-time",
"EXTERNAL_REFERENCE": "string",
"FIRST_CALL_RESOLUTION": "string",
"HOUR_PER_DAY": "string",
"HREF": "uri",
"IMPUTATION_DATE": "date-time",
"INITIAL_SD_CATALOG_PATH": "string",
"IS_FINANCIAL_COMPTED": "string",
"IS_MAJOR_INCIDENT": "string",
"IS_TEMPLATE": "string",
"KNOWN_PROBLEMS_PATH": "string",
"LAST_UPDATE": "string",
"LOCATION": {
"CITY": "string",
"HREF": "uri",
"LOCATION_CODE": "string",
"LOCATION_EN": "string",
"LOCATION_PATH": "string"
},
"LOCATION_PATH": "string",
"MARK_1": "string",
"MARK_2": "string",
"MAX_RESOLUTION_DATE_UT": "date-time",
"MS_PROJECT_IMPORT_VALIDATION_WAITING": "string",
"NET_PRICE": "string",
"NOT_DEDUCED_CALL": "string",
"ORDER_NET_PRICE": "string",
"PLANNED_CHANGE_DATE_END": "date-time",
"PLANNED_CHANGE_DATE_START": "date-time",
"PROJECT_NAME": "string",
"PROJECT_START_DATE_UT": "date-time",
"QTY": "string",
"RECIPIENT": {
"BEGIN_OF_CONTRICT": "date-time",
"CELLULAR_NUMBER": "string",
"DEPARTMENT_PATH": "string",
"E_MAIL": "email",
"HREF": "uri",
"LAST_NAME": "string",
"LOCATION_PATH": "string",
"PHONE_NUMBER": "string"
},
"RENTAL_NET_PRICE": "string",
"REQUALIFICATION_PROCESSING": "string",
"REQUESTED_CHANGE_DATE_END": "date-time",
"REQUESTED_CHANGE_DATE_START": "date-time",
"REQUESTOR": {
"BEGIN_OF_CONTRICT": "date-time",
"CELLULAR_NUMBER": "string",
"DEPARTMENT_PATH": "string",
"E_MAIL": "email",
"HREF": "uri",
"LAST_NAME": "string",
"LOCATION_PATH": "string",
"PHONE_NUMBER": "string"
},
"REQUESTOR_FEEDBACK": "string",
"REQUESTOR_IP_ADDRESS": "string",
"REQUESTOR_PHONE": "string",
"REQUEST_ID": "string",
"RFC_NUMBER": "string",
"RISK_AMOUNT": "string",
"RISK_DESCRIPTION": {
"HREF": "https://www.myserver.com/resource"
},
"SD_CATALOG_PATH": "string",
"STATUS": {
"HREF": "uri",
"STATUS_EN": "string",
"STATUS_GUID": "uuid"
},
"SUBMIT_DATE_UT": "date-time",
"TIME_USED_TO_DELIVER_FEEDBACK": "string",
"TIME_USED_TO_SOLVE_REQUEST": "string",
"VALIDATION_LEVEL_REQUIRED": "string",
"WAVE_ID_TARGET": "string"
}
Workflow Library Example
Get Tickets with Easyvista and Send Results Via Email
Preview this Workflow on desktop
Assistant
Responses are generated using AI and may contain mistakes.
Was this page helpful?
On this page