Returns the specified incident or request

This resource helps you to get information about a request or an incident in EVSM.

Notes:

- If no parameters (fields) are given, all the fields, even E_ ones are returned.

- Some sensitive fields reserved to Easyvista are not returned.

Example: requests/I161026_000005.

External Documentation

To learn more, visit the EasyVista documentation.

​
Parameters

ParameterDescription
Ticket IDThe ID of the ticket.

​
Example Output

{
	"ANALYTICAL_CHARGE_PATH": "string",
	"AVAILABLE_FIELD_1": "string",
	"AVAILABLE_FIELD_2": "string",
	"AVAILABLE_FIELD_3": "string",
	"AVAILABLE_FIELD_4": "string",
	"AVAILABLE_FIELD_5": "string",
	"AVAILABLE_FIELD_6": "string",
	"BUDGET_EFFECTIVE": "string",
	"BUDGET_ID": "string",
	"BUDGET_PLANNED": "string",
	"CAN_BE_DUPLICATED": "string",
	"CLICK_2_GET_INSTALL_RESULT": "string",
	"COMMENT": {
		"HREF": "https://www.myserver.com/resource"
	},
	"CREATION_DATE_UT": "date-time",
	"DELAY": "string",
	"DEPARTMENT": {
		"DEPARTMENT_CODE": "string",
		"DEPARTMENT_EN": "string",
		"DEPARTMENT_LABEL": "string",
		"DEPARTMENT_PATH": "string",
		"HREF": "uri"
	},
	"DEPARTMENT_PATH": "string",
	"DESCRIPTION": {
		"HREF": "https://www.myserver.com/resource"
	},
	"DYNAMIC_DETAILS": {
		"HREF": "https://www.myserver.com/resource"
	},
	"EFFECTIVE_CHANGE_DATE_END": "date-time",
	"EFFECTIVE_CHANGE_DATE_START": "date-time",
	"END_DATE_UT": "date-time",
	"ESTIMATED_NET_PRICE": "string",
	"ESTIMATED_PERCENT_COMPLETE": "string",
	"EXPECTED_DATE_UT": "date-time",
	"EXPECTED_DURATION": "string",
	"EXPECTED_END_DATE_UT": "date-time",
	"EXPECTED_START_DATE_UT": "date-time",
	"EXTERNAL_REFERENCE": "string",
	"FIRST_CALL_RESOLUTION": "string",
	"HOUR_PER_DAY": "string",
	"HREF": "uri",
	"IMPUTATION_DATE": "date-time",
	"INITIAL_SD_CATALOG_PATH": "string",
	"IS_FINANCIAL_COMPTED": "string",
	"IS_MAJOR_INCIDENT": "string",
	"IS_TEMPLATE": "string",
	"KNOWN_PROBLEMS_PATH": "string",
	"LAST_UPDATE": "string",
	"LOCATION": {
		"CITY": "string",
		"HREF": "uri",
		"LOCATION_CODE": "string",
		"LOCATION_EN": "string",
		"LOCATION_PATH": "string"
	},
	"LOCATION_PATH": "string",
	"MARK_1": "string",
	"MARK_2": "string",
	"MAX_RESOLUTION_DATE_UT": "date-time",
	"MS_PROJECT_IMPORT_VALIDATION_WAITING": "string",
	"NET_PRICE": "string",
	"NOT_DEDUCED_CALL": "string",
	"ORDER_NET_PRICE": "string",
	"PLANNED_CHANGE_DATE_END": "date-time",
	"PLANNED_CHANGE_DATE_START": "date-time",
	"PROJECT_NAME": "string",
	"PROJECT_START_DATE_UT": "date-time",
	"QTY": "string",
	"RECIPIENT": {
		"BEGIN_OF_CONTRICT": "date-time",
		"CELLULAR_NUMBER": "string",
		"DEPARTMENT_PATH": "string",
		"E_MAIL": "email",
		"HREF": "uri",
		"LAST_NAME": "string",
		"LOCATION_PATH": "string",
		"PHONE_NUMBER": "string"
	},
	"RENTAL_NET_PRICE": "string",
	"REQUALIFICATION_PROCESSING": "string",
	"REQUESTED_CHANGE_DATE_END": "date-time",
	"REQUESTED_CHANGE_DATE_START": "date-time",
	"REQUESTOR": {
		"BEGIN_OF_CONTRICT": "date-time",
		"CELLULAR_NUMBER": "string",
		"DEPARTMENT_PATH": "string",
		"E_MAIL": "email",
		"HREF": "uri",
		"LAST_NAME": "string",
		"LOCATION_PATH": "string",
		"PHONE_NUMBER": "string"
	},
	"REQUESTOR_FEEDBACK": "string",
	"REQUESTOR_IP_ADDRESS": "string",
	"REQUESTOR_PHONE": "string",
	"REQUEST_ID": "string",
	"RFC_NUMBER": "string",
	"RISK_AMOUNT": "string",
	"RISK_DESCRIPTION": {
		"HREF": "https://www.myserver.com/resource"
	},
	"SD_CATALOG_PATH": "string",
	"STATUS": {
		"HREF": "uri",
		"STATUS_EN": "string",
		"STATUS_GUID": "uuid"
	},
	"SUBMIT_DATE_UT": "date-time",
	"TIME_USED_TO_DELIVER_FEEDBACK": "string",
	"TIME_USED_TO_SOLVE_REQUEST": "string",
	"VALIDATION_LEVEL_REQUIRED": "string",
	"WAVE_ID_TARGET": "string"
}

​
Workflow Library Example

Get Tickets with Easyvista and Send Results Via Email

Preview this Workflow on desktop