This resource helps you to get information about a request or an incident in EVSM.

Notes:

_- If no parameters (fields) are given, all the fields, even E__ ones are returned.

- Some sensitive fields reserved to Easyvista are not returned.

Example: requests/I161026_000005.

To learn more, visit the EasyVista documentation.

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Parameters​

ParameterDescription
Ticket IDThe ID of the ticket.

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Example Output​

{    "ANALYTICAL_CHARGE_PATH": "string",    "AVAILABLE_FIELD_1": "string",    "AVAILABLE_FIELD_2": "string",    "AVAILABLE_FIELD_3": "string",    "AVAILABLE_FIELD_4": "string",    "AVAILABLE_FIELD_5": "string",    "AVAILABLE_FIELD_6": "string",    "BUDGET_EFFECTIVE": "string",    "BUDGET_ID": "string",    "BUDGET_PLANNED": "string",    "CAN_BE_DUPLICATED": "string",    "CLICK_2_GET_INSTALL_RESULT": "string",    "COMMENT": {        "HREF": "https://www.myserver.com/resource"    },    "CREATION_DATE_UT": "date-time",    "DELAY": "string",    "DEPARTMENT": {        "DEPARTMENT_CODE": "string",        "DEPARTMENT_EN": "string",        "DEPARTMENT_LABEL": "string",        "DEPARTMENT_PATH": "string",        "HREF": "uri"    },    "DEPARTMENT_PATH": "string",    "DESCRIPTION": {        "HREF": "https://www.myserver.com/resource"    },    "DYNAMIC_DETAILS": {        "HREF": "https://www.myserver.com/resource"    },    "EFFECTIVE_CHANGE_DATE_END": "date-time",    "EFFECTIVE_CHANGE_DATE_START": "date-time",    "END_DATE_UT": "date-time",    "ESTIMATED_NET_PRICE": "string",    "ESTIMATED_PERCENT_COMPLETE": "string",    "EXPECTED_DATE_UT": "date-time",    "EXPECTED_DURATION": "string",    "EXPECTED_END_DATE_UT": "date-time",    "EXPECTED_START_DATE_UT": "date-time",    "EXTERNAL_REFERENCE": "string",    "FIRST_CALL_RESOLUTION": "string",    "HOUR_PER_DAY": "string",    "HREF": "uri",    "IMPUTATION_DATE": "date-time",    "INITIAL_SD_CATALOG_PATH": "string",    "IS_FINANCIAL_COMPTED": "string",    "IS_MAJOR_INCIDENT": "string",    "IS_TEMPLATE": "string",    "KNOWN_PROBLEMS_PATH": "string",    "LAST_UPDATE": "string",    "LOCATION": {        "CITY": "string",        "HREF": "uri",        "LOCATION_CODE": "string",        "LOCATION_EN": "string",        "LOCATION_PATH": "string"    },    "LOCATION_PATH": "string",    "MARK_1": "string",    "MARK_2": "string",    "MAX_RESOLUTION_DATE_UT": "date-time",    "MS_PROJECT_IMPORT_VALIDATION_WAITING": "string",    "NET_PRICE": "string",    "NOT_DEDUCED_CALL": "string",    "ORDER_NET_PRICE": "string",    "PLANNED_CHANGE_DATE_END": "date-time",    "PLANNED_CHANGE_DATE_START": "date-time",    "PROJECT_NAME": "string",    "PROJECT_START_DATE_UT": "date-time",    "QTY": "string",    "RECIPIENT": {        "BEGIN_OF_CONTRICT": "date-time",        "CELLULAR_NUMBER": "string",        "DEPARTMENT_PATH": "string",        "E_MAIL": "email",        "HREF": "uri",        "LAST_NAME": "string",        "LOCATION_PATH": "string",        "PHONE_NUMBER": "string"    },    "RENTAL_NET_PRICE": "string",    "REQUALIFICATION_PROCESSING": "string",    "REQUESTED_CHANGE_DATE_END": "date-time",    "REQUESTED_CHANGE_DATE_START": "date-time",    "REQUESTOR": {        "BEGIN_OF_CONTRICT": "date-time",        "CELLULAR_NUMBER": "string",        "DEPARTMENT_PATH": "string",        "E_MAIL": "email",        "HREF": "uri",        "LAST_NAME": "string",        "LOCATION_PATH": "string",        "PHONE_NUMBER": "string"    },    "REQUESTOR_FEEDBACK": "string",    "REQUESTOR_IP_ADDRESS": "string",    "REQUESTOR_PHONE": "string",    "REQUEST_ID": "string",    "RFC_NUMBER": "string",    "RISK_AMOUNT": "string",    "RISK_DESCRIPTION": {        "HREF": "https://www.myserver.com/resource"    },    "SD_CATALOG_PATH": "string",    "STATUS": {        "HREF": "uri",        "STATUS_EN": "string",        "STATUS_GUID": "uuid"    },    "SUBMIT_DATE_UT": "date-time",    "TIME_USED_TO_DELIVER_FEEDBACK": "string",    "TIME_USED_TO_SOLVE_REQUEST": "string",    "VALIDATION_LEVEL_REQUIRED": "string",    "WAVE_ID_TARGET": "string"}

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Workflow Library Example​

Get Tickets with Easyvista and Send Results Via Email

Preview this Workflow on desktop

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