External DocumentationTo learn more, visit the Datto Autotask documentation.
Basic Parameters
| Parameter | Description |
|---|---|
| Company ID | The ID of the company of the ticket. Cannot be changed if the ticket has an associated and posted TimeEntry, TicketCharge, or Expense. |
| Description | The description of the ticket. |
| Due Date Time | The due date and time for the ticket. This field may be required depending on the ticket’s category configuration: * If the ticket category specifies only a due date or only a due time, this field becomes required and must be supplied. * If the ticket category (or the user’s default ticket category) has both due date and due time configured, this field is optional. When a ticket is created from a Datto RMM alert and the category defines a default due date/time, Autotask will override the alert’s Due Date Time and apply the category’s default. |
| ID | The id of the ticket to update. |
| Impersonation Resource ID | The Autotask resource ID to impersonate when performing API requests. Use this when you need to act on behalf of a specific Autotask user. |
| Priority | The priority of the ticket. Note: If the current priority is inactive, update is allowed if the priority value is not changed, or if priority is changed to an active value. |
| Queue ID | The ID of the queue to assign to the ticket. This parameter is required in cases where the ticket’s category and its Queue is Required setting:* If the category requires a queue Always, this field must be provided.* If the category requires a queue Never, this field is optional.* If the category requires a queue Required When Primary Resource ID Blank, the API will require either Queue ID or Resource ID — and will return an error if both are empty. |
| Status | The status of the ticket. |
| Title | The title of the ticket. |
Advanced Parameters
| Parameter | Description |
|---|---|
| Additional Parameters | A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters. For example: |
| Estimated Hours | The number of hours estimated to finish with the ticket. |
| Issue Type | The type of the issue that is assigned to the ticket. |
Example Output
{
"itemId": "{Item ID}"
}
Workflow Library Example
Update Ticket with Datto Autotask and Send Results Via Email