Update Incident
Update an incident by a given incident ID.
Basic Parameters
Parameter | Description |
---|---|
First Name | First name of the customer the incident ticket is for. |
Incident ID | The ID of the incident. |
Last Name | Last name of the customer the incident ticket is for. |
Urgency | The urgency level of the incident. |
Advanced Parameters
Parameter | Description |
---|---|
Assigned Support Company | The organization for the assignee’s support organization. It is second tier of the assignee’s support organization data structure. |
Assigned Support Company | The company for the assignee’s support organization. It is first tier of the assignee’s support organization data structure. |
Assigned Support Group | The group for the assignee’s support organization. It is third tier of the assignee’s support organization data structure. |
Assignee ID | The login ID of the assignee of the incident. Must be used together with the Assignee Name field. |
Assignee Name | The full name of the assignee of the incident. Must be used together with the Assignee ID field. |
Company | The company associated with the incident. |
Description | The description of the incident. |
Detailed Description | The detailed description of the incident. |
Impact | The impact level of the incident. |
Incident Template ID | The ID of the incident template that will be applied on the created incident. |
Region | The region associated with the company. |
Reported Source | The reported source of the incident. |
Service Type | The service type of the incident. |
Site | The site associated with the site group. |
Site Group | The site group associated with the region. |
Status | The status of the incident. |
Workflow Library Example
Update Incident with Bmc Remedy and Send Results Via Email