Basic Parameters
| Parameter | Description |
|---|---|
| First Name | First name of the customer the incident ticket is for. |
| Incident ID | The ID of the incident. |
| Last Name | Last name of the customer the incident ticket is for. |
| Urgency | The urgency level of the incident. |
Advanced Parameters
| Parameter | Description |
|---|---|
| Assigned Support Company | The organization for the assignee’s support organization. It is second tier of the assignee’s support organization data structure. |
| Assigned Support Company | The company for the assignee’s support organization. It is first tier of the assignee’s support organization data structure. |
| Assigned Support Group | The group for the assignee’s support organization. It is third tier of the assignee’s support organization data structure. |
| Assignee ID | The login ID of the assignee of the incident. Must be used together with the Assignee Name field. |
| Assignee Name | The full name of the assignee of the incident. Must be used together with the Assignee ID field. |
| Company | The company associated with the incident. |
| Description | The description of the incident. |
| Detailed Description | The detailed description of the incident. |
| Impact | The impact level of the incident. |
| Incident Template ID | The ID of the incident template that will be applied on the created incident. |
| Region | The region associated with the company. |
| Reported Source | The reported source of the incident. |
| Service Type | The service type of the incident. |
| Site | The site associated with the site group. |
| Site Group | The site group associated with the region. |
| Status | The status of the incident. |
Workflow Library Example
Update Incident with Bmc Remedy and Send Results Via Email