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Create Incident

Create an incident.

Basic Parameters​

ParameterDescription
DescriptionThe description of the incident.
First NameFirst name of the customer the incident ticket is for.
ImpactThe impact level of the incident.
Last NameLast name of the customer the incident ticket is for.
Reported SourceThe reported source of the incident.
Service TypeThe service type of the incident.
StatusThe status of the incident.
UrgencyThe urgency level of the incident.

Advanced Parameters​

ParameterDescription
Assigned Support CompanyThe company for the assignee’s support organization. It is first tier of the assignee’s support organization data structure.
Assigned Support CompanyThe organization for the assignee’s support organization. It is second tier of the assignee’s support organization data structure.
Assigned Support GroupThe group for the assignee’s support organization. It is third tier of the assignee’s support organization data structure.
Assignee IDThe login ID of the assignee of the incident. Must be used together with the Assignee Name field.
Assignee NameThe full name of the assignee of the incident. Must be used together with the Assignee ID field.
CompanyThe company associated with the incident.
Detailed DescriptionThe detailed description of the incident.
Incident Template IDThe ID of the incident template that will be applied on the created incident.
RegionThe region associated with the company.
SiteThe site associated with the site group.
Site GroupThe site group associated with the region.

Example Output​

{
    "values": {
        "Incident_Entry_ID": "100000000",
        "Incident Number": "1234",
        "Create Date": "2022-07-27T08:44:51"
    }
}

Workflow Library Example​

Create Incident with Bmc Remedy and Send Results Via Email

Workflow LibraryPreview this Workflow on desktop