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BMC Remedy BMC Remedy

BMC Remedy streamlines IT service management by offering a central platform for handling incidents, requests, and problems, improving resolution efficiency.

Creating a BMC Remedy connection​

Using Username & Password​

To create the connection you need:

  • An API Address
  • A Username
  • A Password

Creating your connection​

  1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
  2. Select the BMC Remedy icon. A dialog box with name of the connection and connection methods appear.
  3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
  4. Select Username & Password as the method to create the connection.
  5. Fill in the parameters:
    • The API Address
    • The Username
    • The Password
  6. (Optional) Click Test Connection to test it.
  7. Click Create connection. The new connection appears on the Connections page.