New Incident - BlinkOps Documentation

Trigger a workflow on every new incident created. Endpoint: https://{instanceName}.service-now.com/api/now/table/incident

Workflows with this trigger check for new events every 5 minutes by default. You can adjust this interval in the Trigger settings.

Parameters

Parameter	Description
Fields	Set the fields of the incident to be returned.
Query	A query string to filter the incoming newly created incidents. For more information about the query language see ServiceNow’s documentation. Please DO NOT query by the `sys_created_on` field, as Blink uses it in its polling mechanic. Note that any query string provided here will be combined with Blink’s time-based querying using an `AND` logical operator.

Sample Event

{
	"sys_id": "9e7f9864532023004247ddeeff7b321lv",
	"short_description": "The USB port on my PC stopped working",
	"sys_created_on": "2024-11-15 09:43:10",
	"priority": "5",
	"assigned_to": ""
}

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