Skip to main content
Trigger a workflow on every new incident created. Endpoint: https://{instanceName}.service-now.com/api/now/table/incident
Workflows based on this trigger will search for new events every 5 minutes.

​
Parameters

ParameterDescription
FieldsSet the fields of the incident to be returned.
QueryA query string to filter the incoming newly created incidents. For more information about about the query language see ServiceNow’s documentation.
Please DO NOT query by the sys_created_on field, as Blink uses it in its polling mechanic.
Note that any query string provided here will be combined with Blink’s time-based querying using an AND logical operator.

​
Sample Event

{
	"sys_id": "9e7f9864532023004247ddeeff7b321lv",
	"short_description": "The USB port on my PC stopped working",
	"sys_created_on": "2024-11-15 09:43:10",
	"priority": "5",
	"assigned_to": ""
}