New Incident

Trigger a workflow on every new incident created.

info

Workflows based on this trigger will search for new events every 5 minutes.

Parameters

Parameter	Description
Fields	Set the fields of the incident to be returned.
Query	A query string to filter the incoming newly created incidents. For more information about about the query language see ServiceNow's documentation.Please DO NOT query by the sys_created_on field, as Blink uses it in it's polling mechanic.Note that any query string provided here will be combined with Blink's time-based querying using an AND logical operator.

Sample Event

{
    "sys_id": "9e7f9864532023004247ddeeff7b321lv",
    "short_description": "The USB port on my PC stopped working",
    "sys_created_on": "2024-11-15 09:43:10",
    "priority": "5",
    "assigned_to": ""
}