Primary Contact - ID or Lookup Name.
External DocumentationTo learn more, visit the Oracle Service Cloud documentation.
Basic Parameters
| Parameter | Description |
|---|---|
| Account - Lookup Name | The lookup name of the account to assign the incident to. |
| Application Context | The application context information to attach as OSvC-CREST-Application-Context request header. For more information, please refer to Oracle documentation. |
| Assign Primary Account | Select the attribute used to identify the primary contact. Note: A primary contact must be assigned to the created incident. This can be done using the contact’s ID or Lookup Name. |
| Assign To Account | Select to fill account details to assign the incident to. Note: To represent an account - one of ID or Lookup Name is required. |
| Assign To Staff Group | Select to fill staff group details to assign the incident to. Note: To represent a staff group - one of ID or Lookup Name is required. |
| Assignment - Account ID | The ID of the account to assign the incident to. |
| Lookup Name | The lookup name of the incident. Maximum length is 255. |
| Primary Contact - ID | The ID of the primary contact to assign the incident to. |
| Primary Contact - Lookup Name | The lookup name of the primary contact to assign the incident to. |
| Staff Group - ID | The ID of the staff group to assign the incident to. |
| Staff Group - Lookup Name | The lookup name of the staff group to assign the incident to. |
| Subject | The description of the incident to create. Maximum length is 240. |
Advanced Parameters
| Parameter | Description |
|---|---|
| Additional Parameters | A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters. For example: |
| File Attachments | A list of file objects to attach to the incident. For example: |
| Language | Select to fill language details. Note: To represent a language - one of ID or Lookup Name is required. |
| Language - Lookup Name | The lookup name of the language. Maximum length is 255. |
| Language ID | The ID of the language. Valid range is 1-9223372036854776000. |
| Next Request After | The time (in milliseconds) that must elapse before subsequent API calls will be executed. This value will be attached as osvc-crest-next-request-after request header. For more information, please refer to Oracle documentation. |
Example Output
{
"id": 67,
"lookupName": "160128-000000",
"createdTime": "2016-01-28T21:06:35.000Z",
"updatedTime": "2016-01-28T21:06:35.000Z",
"primaryContact": {
"links": [
{
"rel": "self",
"href": "https://mysite.example.com/services/rest/connect/v1.4/contacts/2"
},
{
"rel": "canonical",
"href": "https://mysite.example.com/services/rest/connect/v1.4/contacts/2"
},
{
"rel": "describedby",
"href": "https://mysite.example.com/services/rest/connect/v1.4/metadata-catalog/contacts"
}
]
},
"subject": "FishPhone not working",
"threads": {
"links": [
{
"rel": "self",
"href": "https://mysite.example.com/services/rest/connect/v1.4/incidents/32/threads"
}
]
},
"links": [
{
"rel": "self",
"href": "https://mysite.example.com/services/rest/connect/v1.4/incidents/32"
},
{
"rel": "canonical",
"href": "https://mysite.example.com/services/rest/connect/v1.4/incidents/32"
},
{
"rel": "describedby",
"href": "https://mysite.example.com/services/rest/connect/v1.4/metadata-catalog/incidents"
},
{
"rel": "alternate",
"href": "https://mysite.example.com/services/rest/connect/v1.4/incidents/32",
"mediaType": "application/schema+json"
}
]
}
Workflow Library Example
Create Incident with Oracle Service Cloud and Send Results Via Email