External DocumentationTo learn more, visit the Manage Engine ServiceDesk Plus Cloud documentation.
Parameters
| Parameter | Description |
|---|---|
| Attributes | The custom attributes of the custom module record. Note: Each attribute must be pre-configured in the application settings ( Setup/Developer Space/Custom Modules) before using this action.Format: |
| Custom Module API Name | The API name. Must start with cm_ prefix.For more information, refer to Service Desk’s documentation |
| Custom Module Record Name | The custom module record name, mapped to the text_name attribute. |
| Portal Name | The Portal URL Name. For more information, refer to Service Desk’s documentation |
Example Output
{
"response_status": {
"status_code": 2000,
"status": "success"
},
"cm_client_portal": {
"created_time": {
"display_value": "Oct 13, 2021 11:42 AM",
"value": "1634105536583"
},
"last_updated_by": null,
"attachments": [],
"last_updated_time": null,
"cm_attributes": {
"num_insurance_number": "12344",
"txt_address": "Paris",
"ref_department": {
"site": null,
"name": "Sales",
"id": "1440000000006627"
},
"txt_email": "johndoe@example.com",
"txt_name": "John Doe"
},
"id": "1440000004206003",
"custom_module": {
"api_plural_name": "cm_client_portal",
"name": "cm_client_portal",
"display_name_plural": "Client Portal",
"id": "1440000004197001",
"display_name": "Client Portal",
"icon_name": "cmdb-default-icon"
},
"created_by": {
"email_id": "sugan@zylker.com",
"is_technician": true,
"sms_mail": null,
"mobile": null,
"last_name": "ugant",
"user_scope": "0",
"phone": "9791152464",
"name": "Sugan",
"id": "1440000000073011",
"photo_url": "https://contacts.local.com/file?exp=10&ID=53876454&t=user&height=60&width=60",
"is_vip_user": false,
"department": null,
"first_name": "V",
"job_title": null
},
"deleted_time": null
}
}
Workflow Library Example
Add Custom Module Record with Manage Engine Servicedesk Plus Cloud and Send Results Via Email