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New Ticket

Triggers a workflow on every new Zendesk ticket.

info

Automations based on this trigger will search for new events every 5 minutes.

Sample Event​

{
    "url": "https://blinkopssupport.zendesk.com/api/v2/tickets/2.json",
    "id": 2,
    "external_id": null,
    "via": {
        "channel": "api",
        "source": {
            "from": {},
            "to": {},
            "rel": null
        }
    },
    "created_at": "2022-07-16T09:53:00Z",
    "updated_at": "2022-07-16T09:53:00Z",
    "type": null,
    "subject": "subject",
    "raw_subject": "subject",
    "description": "desc",
    "priority": null,
    "status": "open",
    "recipient": null,
    "requester_id": 5936951881757,
    "submitter_id": 5936951881757,
    "assignee_id": 5936951881757,
    "organization_id": 5937049424925,
    "group_id": 5937049422621,
    "collaborator_ids": [],
    "follower_ids": [],
    "email_cc_ids": [],
    "forum_topic_id": null,
    "problem_id": null,
    "has_incidents": false,
    "is_public": true,
    "due_at": null,
    "tags": [],
    "custom_fields": [],
    "satisfaction_rating": null,
    "sharing_agreement_ids": [],
    "fields": [],
    "followup_ids": [],
    "ticket_form_id": 5937030080797,
    "brand_id": 5937030150301,
    "allow_channelback": false,
    "allow_attachments": true,
    "result_type": "ticket"
}