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New Incident

Triggers a workflow on every new PagerDuty incident.

info

Automations based on this trigger will search for new events every 5 minutes.

Basic Parameters​

ParameterDescription
IncludeArray of additional details to include.

Advanced Parameters​

ParameterDescription
Team IDsA comma separated list of team IDs. Only results related to these teams will be returned.
Account must have the teams ability to use this parameter.

Sample Event​

{
    "incident_number": 2,
    "title": "Test List incidents",
    "description": "Test List incidents",
    "created_at": "2022-07-12T13:29:38Z",
    "status": "triggered",
    "incident_key": "dccd602214d24ffa9b09f58f1740284f",
    "service": {
        "id": "PFRWZGT",
        "type": "service_reference",
        "summary": "Plugin test",
        "self": "https://api.pagerduty.com/services/PFRWZGT",
        "html_url": "https://plug-acc.pagerduty.com/service-directory/PFRWZGT"
    },
    "assignments": [
        {
            "at": "2022-07-12T13:29:38Z",
            "assignee": {
                "id": "PF4R6T7",
                "type": "user_reference",
                "summary": "Dani Din",
                "self": "https://api.pagerduty.com/users/PF4R6T7",
                "html_url": "https://plug-acc.pagerduty.com/users/PF4R6T7"
            }
        }
    ],
    "assigned_via": "escalation_policy",
    "last_status_change_at": "2022-07-12T13:29:38Z",
    "first_trigger_log_entry": {
        "id": "R2B1HJI4TXNH3LFX9C7KWFDO8P",
        "type": "trigger_log_entry_reference",
        "summary": "Triggered through the website.",
        "self": "https://api.pagerduty.com/log_entries/R2B1HJI4TXNH3LFX9C7KWFDO8P",
        "html_url": "https://plug-acc.pagerduty.com/incidents/Q0P83M3J7ZCUQQ/log_entries/R2B1HJI4TXNH3LFX9C7KWFDO8P"
    },
    "alert_counts": {
        "all": 0,
        "triggered": 0,
        "resolved": 0
    },
    "is_mergeable": true,
    "escalation_policy": {
        "id": "PYPBX9W",
        "type": "escalation_policy_reference",
        "summary": "Default",
        "self": "https://api.pagerduty.com/escalation_policies/PYPBX9W",
        "html_url": "https://plug-acc.pagerduty.com/escalation_policies/PYPBX9W"
    },
    "teams": [],
    "pending_actions": [],
    "acknowledgements": [],
    "basic_alert_grouping": null,
    "alert_grouping": null,
    "last_status_change_by": {
        "id": "PFRWZGT",
        "type": "service_reference",
        "summary": "Plugin test",
        "self": "https://api.pagerduty.com/services/PFRWZGT",
        "html_url": "https://plug-acc.pagerduty.com/service-directory/PFRWZGT"
    },
    "incidents_responders": [],
    "responder_requests": [],
    "subscriber_requests": [],
    "urgency": "high",
    "id": "Q0P83M3J7ZCUQQ",
    "type": "incident",
    "summary": "[#2] Test List incidents",
    "self": "https://api.pagerduty.com/incidents/Q0P83M3J7ZCUQQ",
    "html_url": "https://plug-acc.pagerduty.com/incidents/Q0P83M3J7ZCUQQ"
}