Search Conversations
Fetch a list of all conversations filtered by team.
Parameters
Parameter | Description |
---|---|
Team ID | The team's ID to filter conversations by. |
Example Output
{
"type": "conversation.list",
"pages": {
"type": "pages",
"page": 1,
"per_page": 150,
"total_pages": 1
},
"total_count": 2,
"conversations": [
{
"type": "conversation",
"id": "4",
"created_at": 1658045996,
"updated_at": 1660574998,
"waiting_since": 1658045997,
"snoozed_until": null,
"source": {
"type": "conversation",
"id": "123456789",
"delivered_as": "customer_initiated",
"subject": "",
"body": "<p>dasjdalskjdaslkdsa</p>",
"author": {
"type": "lead",
"id": "123454ffffrrerr",
"name": null,
"email": ""
},
"attachments": [],
"url": null,
"redacted": false
},
"contacts": {
"type": "contact.list",
"contacts": [
{
"type": "contact",
"id": "123454ffffrrerr"
}
]
},
"first_contact_reply": {
"created_at": 1658045996,
"type": "conversation",
"url": null
},
"admin_assignee_id": null,
"team_assignee_id": 123456,
"open": true,
"state": "open",
"read": true,
"tags": {
"type": "tag.list",
"tags": []
},
"priority": "not_priority",
"sla_applied": null,
"statistics": {
"type": "conversation_statistics",
"time_to_assignment": 604800,
"time_to_admin_reply": null,
"time_to_first_close": null,
"time_to_last_close": null,
"median_time_to_reply": null,
"first_contact_reply_at": 1658045996,
"first_assignment_at": 1660574998,
"first_admin_reply_at": null,
"first_close_at": null,
"last_assignment_at": 1660574998,
"last_assignment_admin_reply_at": null,
"last_contact_reply_at": 1658046000,
"last_admin_reply_at": null,
"last_close_at": null,
"last_closed_by_id": null,
"count_reopens": 0,
"count_assignments": 1,
"count_conversation_parts": 7
},
"conversation_rating": null,
"teammates": {
"type": "admin.list",
"admins": []
},
"title": "",
"custom_attributes": {},
"topics": {
"type": "topic.list",
"topics": [],
"total_count": 0
}
}
]
}
Workflow Library Example
Search Conversations with Intercom and Send Results Via Email