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Search Conversations

Fetch a list of all conversations filtered by team.

Parameters​

ParameterDescription
Team IDThe team's ID to filter conversations by.

Example Output​

{
    "type": "conversation.list",
    "pages": {
        "type": "pages",
        "page": 1,
        "per_page": 150,
        "total_pages": 1
    },
    "total_count": 2,
    "conversations": [
        {
            "type": "conversation",
            "id": "4",
            "created_at": 1658045996,
            "updated_at": 1660574998,
            "waiting_since": 1658045997,
            "snoozed_until": null,
            "source": {
                "type": "conversation",
                "id": "123456789",
                "delivered_as": "customer_initiated",
                "subject": "",
                "body": "<p>dasjdalskjdaslkdsa</p>",
                "author": {
                    "type": "lead",
                    "id": "123454ffffrrerr",
                    "name": null,
                    "email": ""
                },
                "attachments": [],
                "url": null,
                "redacted": false
            },
            "contacts": {
                "type": "contact.list",
                "contacts": [
                    {
                        "type": "contact",
                        "id": "123454ffffrrerr"
                    }
                ]
            },
            "first_contact_reply": {
                "created_at": 1658045996,
                "type": "conversation",
                "url": null
            },
            "admin_assignee_id": null,
            "team_assignee_id": 123456,
            "open": true,
            "state": "open",
            "read": true,
            "tags": {
                "type": "tag.list",
                "tags": []
            },
            "priority": "not_priority",
            "sla_applied": null,
            "statistics": {
                "type": "conversation_statistics",
                "time_to_assignment": 604800,
                "time_to_admin_reply": null,
                "time_to_first_close": null,
                "time_to_last_close": null,
                "median_time_to_reply": null,
                "first_contact_reply_at": 1658045996,
                "first_assignment_at": 1660574998,
                "first_admin_reply_at": null,
                "first_close_at": null,
                "last_assignment_at": 1660574998,
                "last_assignment_admin_reply_at": null,
                "last_contact_reply_at": 1658046000,
                "last_admin_reply_at": null,
                "last_close_at": null,
                "last_closed_by_id": null,
                "count_reopens": 0,
                "count_assignments": 1,
                "count_conversation_parts": 7
            },
            "conversation_rating": null,
            "teammates": {
                "type": "admin.list",
                "admins": []
            },
            "title": "",
            "custom_attributes": {},
            "topics": {
                "type": "topic.list",
                "topics": [],
                "total_count": 0
            }
        }
    ]
}

Workflow Library Example​

Search Conversations with Intercom and Send Results Via Email

Workflow LibraryPreview this Workflow on desktop