Fetch a list of all conversations.

​
Parameters

ParameterDescription
OrderReturns the conversations in ascending (asc) or descending (desc) order.
SortReturns the conversations sorted by their created_at, updated_at, or waiting_since timestamp values.

​
Example Output

{
	"type": "<string>",
	"pages": {
		"type": "<string>",
		"next": "<string>",
		"page": 1,
		"per_page": 17,
		"total_pages": 1547511
	},
	"total_count": 9113320,
	"conversations": [
		{
			"type": "<string>",
			"id": "<string>",
			"created_at": 202286965,
			"updated_at": 2364046472,
			"waiting_since": null,
			"snoozed_until": null,
			"source": {
				"type": "<string>",
				"id": "<string>",
				"delivered_as": "<string>",
				"subject": "<string>",
				"body": "<string>",
				"author": {
					"type": "<string>",
					"id": "<string>",
					"name": "<string>",
					"email": "<string>"
				},
				"attachments": [],
				"url": null,
				"redacted": false
			},
			"contacts": {
				"type": "<string>",
				"contacts": [
					{
						"type": "<string>",
						"id": "<string>"
					}
				]
			},
			"first_contact_reply": {
				"created_at": 1076480780,
				"type": "<string>",
				"url": null
			},
			"admin_assignee_id": 6975232,
			"team_assignee_id": 5964346,
			"open": true,
			"state": "<string>",
			"read": true,
			"tags": {
				"type": "<string>",
				"tags": [
					{
						"type": "<string>",
						"id": "<string>",
						"name": "<string>",
						"applied_at": 2287359597,
						"applied_by": {
							"type": "<string>",
							"id": "<string>"
						}
					},
					{
						"type": "<string>",
						"id": "<string>",
						"name": "<string>",
						"applied_at": 1096112111,
						"applied_by": {
							"type": "<string>",
							"id": "<string>"
						}
					}
				]
			},
			"priority": "<string>",
			"sla_applied": null,
			"statistics": {
				"type": "<string>",
				"time_to_assignment": 4,
				"time_to_admin_reply": 54,
				"time_to_first_close": null,
				"time_to_last_close": null,
				"median_time_to_reply": 247,
				"first_contact_reply_at": 2100111110,
				"first_assignment_at": 1082942618,
				"first_admin_reply_at": 2973676452,
				"first_close_at": null,
				"last_assignment_at": 2071878102,
				"last_assignment_admin_reply_at": 125700493,
				"last_contact_reply_at": 904830565,
				"last_admin_reply_at": 2767814647,
				"last_close_at": null,
				"last_closed_by_id": null,
				"count_reopens": 2,
				"count_assignments": 0,
				"count_conversation_parts": 43
			},
			"conversation_rating": null,
			"teammates": {
				"type": "<string>",
				"admins": [
					{
						"type": "<string>",
						"id": "<string>"
					}
				]
			},
			"title": "<string>",
			"custom_attributes": {
				"Auto-translated": false,
				"Copilot used": false,
				"Language": "<string>",
				"New User": "<string>",
				"Impact Score": "<string>"
			},
			"topics": {
				"type": "<string>",
				"topics": [
					{
						"type": "<string>",
						"id": 62488,
						"name": "<string>"
					}
				],
				"total_count": 2
			}
		},
		{
			"type": "<string>",
			"id": "<string>",
			"created_at": 1277322449,
			"updated_at": 502606393,
			"waiting_since": 2124399420,
			"snoozed_until": null,
			"source": {
				"type": "<string>",
				"id": "<string>",
				"delivered_as": "<string>",
				"subject": "<string>",
				"body": "<string>",
				"author": {
					"type": "<string>",
					"id": "<string>",
					"name": "<string>",
					"email": "<string>"
				},
				"attachments": [],
				"url": null,
				"redacted": false
			},
			"contacts": {
				"type": "<string>",
				"contacts": [
					{
						"type": "<string>",
						"id": "<string>"
					}
				]
			},
			"first_contact_reply": {
				"created_at": 1771286914,
				"type": "<string>",
				"url": null
			},
			"admin_assignee_id": 15048615,
			"team_assignee_id": 2637383,
			"open": true,
			"state": "<string>",
			"read": true,
			"tags": {
				"type": "<string>",
				"tags": [
					{
						"type": "<string>",
						"id": "<string>",
						"name": "<string>",
						"applied_at": 2457998086,
						"applied_by": {
							"type": "<string>",
							"id": "<string>"
						}
					},
					{
						"type": "<string>",
						"id": "<string>",
						"name": "<string>",
						"applied_at": 248905022,
						"applied_by": {
							"type": "<string>",
							"id": "<string>"
						}
					}
				]
			},
			"priority": "<string>",
			"sla_applied": null,
			"statistics": {
				"type": "<string>",
				"time_to_assignment": 1,
				"time_to_admin_reply": 80,
				"time_to_first_close": null,
				"time_to_last_close": null,
				"median_time_to_reply": 71,
				"first_contact_reply_at": 2228764305,
				"first_assignment_at": 852372987,
				"first_admin_reply_at": 1503492303,
				"first_close_at": null,
				"last_assignment_at": 2946334449,
				"last_assignment_admin_reply_at": 1136204020,
				"last_contact_reply_at": 1718857871,
				"last_admin_reply_at": 3138057529,
				"last_close_at": null,
				"last_closed_by_id": null,
				"count_reopens": 0,
				"count_assignments": 2,
				"count_conversation_parts": 74
			},
			"conversation_rating": null,
			"teammates": {
				"type": "<string>",
				"admins": [
					{
						"type": "<string>",
						"id": "<string>"
					}
				]
			},
			"title": "<string>",
			"custom_attributes": {
				"Auto-translated": false,
				"Copilot used": false,
				"Language": "<string>",
				"New User": "<string>",
				"Impact Score": "<string>"
			},
			"topics": {
				"type": "<string>",
				"topics": [
					{
						"type": "<string>",
						"id": 42772,
						"name": "<string>"
					},
					{
						"type": "<string>",
						"id": 96208,
						"name": "<string>"
					}
				],
				"total_count": 1
			}
		}
	]
}

​
Workflow Library Example

List All Conversations with Intercom and Send Results Via Email

Preview this Workflow on desktop