Fetch a list of all conversations.
Parameter | Description |
---|---|
Order | Returns the conversations in ascending (asc) or descending (desc) order. |
Sort | Returns the conversations sorted by their created_at, updated_at, or waiting_since timestamp values. |
{
"type": "<string>",
"pages": {
"type": "<string>",
"next": "<string>",
"page": 1,
"per_page": 17,
"total_pages": 1547511
},
"total_count": 9113320,
"conversations": [
{
"type": "<string>",
"id": "<string>",
"created_at": 202286965,
"updated_at": 2364046472,
"waiting_since": null,
"snoozed_until": null,
"source": {
"type": "<string>",
"id": "<string>",
"delivered_as": "<string>",
"subject": "<string>",
"body": "<string>",
"author": {
"type": "<string>",
"id": "<string>",
"name": "<string>",
"email": "<string>"
},
"attachments": [],
"url": null,
"redacted": false
},
"contacts": {
"type": "<string>",
"contacts": [
{
"type": "<string>",
"id": "<string>"
}
]
},
"first_contact_reply": {
"created_at": 1076480780,
"type": "<string>",
"url": null
},
"admin_assignee_id": 6975232,
"team_assignee_id": 5964346,
"open": true,
"state": "<string>",
"read": true,
"tags": {
"type": "<string>",
"tags": [
{
"type": "<string>",
"id": "<string>",
"name": "<string>",
"applied_at": 2287359597,
"applied_by": {
"type": "<string>",
"id": "<string>"
}
},
{
"type": "<string>",
"id": "<string>",
"name": "<string>",
"applied_at": 1096112111,
"applied_by": {
"type": "<string>",
"id": "<string>"
}
}
]
},
"priority": "<string>",
"sla_applied": null,
"statistics": {
"type": "<string>",
"time_to_assignment": 4,
"time_to_admin_reply": 54,
"time_to_first_close": null,
"time_to_last_close": null,
"median_time_to_reply": 247,
"first_contact_reply_at": 2100111110,
"first_assignment_at": 1082942618,
"first_admin_reply_at": 2973676452,
"first_close_at": null,
"last_assignment_at": 2071878102,
"last_assignment_admin_reply_at": 125700493,
"last_contact_reply_at": 904830565,
"last_admin_reply_at": 2767814647,
"last_close_at": null,
"last_closed_by_id": null,
"count_reopens": 2,
"count_assignments": 0,
"count_conversation_parts": 43
},
"conversation_rating": null,
"teammates": {
"type": "<string>",
"admins": [
{
"type": "<string>",
"id": "<string>"
}
]
},
"title": "<string>",
"custom_attributes": {
"Auto-translated": false,
"Copilot used": false,
"Language": "<string>",
"New User": "<string>",
"Impact Score": "<string>"
},
"topics": {
"type": "<string>",
"topics": [
{
"type": "<string>",
"id": 62488,
"name": "<string>"
}
],
"total_count": 2
}
},
{
"type": "<string>",
"id": "<string>",
"created_at": 1277322449,
"updated_at": 502606393,
"waiting_since": 2124399420,
"snoozed_until": null,
"source": {
"type": "<string>",
"id": "<string>",
"delivered_as": "<string>",
"subject": "<string>",
"body": "<string>",
"author": {
"type": "<string>",
"id": "<string>",
"name": "<string>",
"email": "<string>"
},
"attachments": [],
"url": null,
"redacted": false
},
"contacts": {
"type": "<string>",
"contacts": [
{
"type": "<string>",
"id": "<string>"
}
]
},
"first_contact_reply": {
"created_at": 1771286914,
"type": "<string>",
"url": null
},
"admin_assignee_id": 15048615,
"team_assignee_id": 2637383,
"open": true,
"state": "<string>",
"read": true,
"tags": {
"type": "<string>",
"tags": [
{
"type": "<string>",
"id": "<string>",
"name": "<string>",
"applied_at": 2457998086,
"applied_by": {
"type": "<string>",
"id": "<string>"
}
},
{
"type": "<string>",
"id": "<string>",
"name": "<string>",
"applied_at": 248905022,
"applied_by": {
"type": "<string>",
"id": "<string>"
}
}
]
},
"priority": "<string>",
"sla_applied": null,
"statistics": {
"type": "<string>",
"time_to_assignment": 1,
"time_to_admin_reply": 80,
"time_to_first_close": null,
"time_to_last_close": null,
"median_time_to_reply": 71,
"first_contact_reply_at": 2228764305,
"first_assignment_at": 852372987,
"first_admin_reply_at": 1503492303,
"first_close_at": null,
"last_assignment_at": 2946334449,
"last_assignment_admin_reply_at": 1136204020,
"last_contact_reply_at": 1718857871,
"last_admin_reply_at": 3138057529,
"last_close_at": null,
"last_closed_by_id": null,
"count_reopens": 0,
"count_assignments": 2,
"count_conversation_parts": 74
},
"conversation_rating": null,
"teammates": {
"type": "<string>",
"admins": [
{
"type": "<string>",
"id": "<string>"
}
]
},
"title": "<string>",
"custom_attributes": {
"Auto-translated": false,
"Copilot used": false,
"Language": "<string>",
"New User": "<string>",
"Impact Score": "<string>"
},
"topics": {
"type": "<string>",
"topics": [
{
"type": "<string>",
"id": 42772,
"name": "<string>"
},
{
"type": "<string>",
"id": 96208,
"name": "<string>"
}
],
"total_count": 1
}
}
]
}
List All Conversations with Intercom and Send Results Via Email
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