List Incidents
List all incidents for an organisation.
This endpoint supports a number of filters, which can help find incidents matching certain criteria.
Filters are provided as query parameters, but due to the dynamic nature of what you can query by (different accounts have different custom fields, statuses, etc) they are more complex than most.
To help, here are some exemplar curl requests with a human description of what they search for.
Note that:
- Filters may be used together, and the result will be incidents that match all filters.
- IDs are normally in UUID format, but have been replaced with shorter strings to improve readability.
- All query parameters must be URI encoded.
By status
With status of id=ABC, find all incidents that are set to that status:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'status[one_of]=ABC'
Or all incidents that are not set to status with id=ABC:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'status[not_in]=ABC'
By status category
Find all incidents that are in a status category. Possible values are "triage", "declined", "merged", "canceled", "live", "learning" and "closed":
curl --get 'https://api.incident.io/v2/incidents' \
--data 'status_category[one_of]=live'
Or all incidents that are not in a status category:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'status_category[not_in]=live'
By severity
With severity of id=ABC, find all incidents that are set to that severity:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'severity[one_of]=ABC'
Or all incidents where severity rank is greater-than-or-equal-to the rank of severity id=ABC:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'severity[gte]=ABC'
Or all incidents where severity rank is less-than-or-equal-to the rank of severity id=ABC:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'severity[lte]=ABC'
By incident type
With incident type of id=ABC, find all incidents that are of that type:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'incident_type[one_of]=ABC'
Or all incidents not of that type:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'incident_type[not_in]=ABC'
By incident mode
By default, we return standard and retrospective incidents. This means that test and tutorial incidents are filtered out. To override this behaviour, you can use the mode filter to specify which modes you want to get.
To find incidents of all modes:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'mode[one_of]=standard&mode[one_of]=retrospective&mode[one_of]=test&mode[one_of]=tutorial'
To find just test incidents:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'mode[one_of]=test'
By incident role
Roles and custom fields have another nested layer in the query parameter, to account for operations against any of the roles or custom fields created in the account.
With incident role id=ABC, find all incidents where that role is unset:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'incident_role[ABC][is_blank]=true'
Or where the role has been set:
curl --get 'https://api.incident.io/v2/incidents' \
--data 'incident_role[ABC][is_blank]=false'
By option custom fields
With an option custom field id=ABC, all incidents that have field ABC set to the custom field option of id=XYZ:
curl \
--get 'https://api.incident.io/v2/incidents' \
--data 'custom_field[ABC][one_of]=XYZ'
Or all incidents that do not have custom field id=ABC set to option id=XYZ:
curl \
--get 'https://api.incident.io/v2/incidents' \
--data 'custom_field[ABC][not_in]=XYZ'.
To learn more, visit the incident.io documentation.
Parameters
| Parameter | Description |
|---|---|
| After | An incident's ID. This endpoint will return a list of incidents after this ID in relation to the API response order. |
| Custom Field | Filter on an incident custom field. Custom field ID should be sent, followed by the operator and values. Accepted operator will depend on the custom field type. |
| Incident Role | Filter on an incident role. Role ID should be sent, followed by the operator and values. The accepted operators are 'one_of', 'is_blank'. |
| Incident Type | Filter on incident type. The accepted operators are 'one_of, or 'not_in'. |
| Mode | Filter on incident mode. The accepted operator is 'one_of'. If this is not provided, this value defaults to {"one_of": ["standard", "retrospective"] }, meaning that test and tutorial incidents are not included. |
| Page Size | number of records to return. |
| Severity | Filter on incident severity. The accepted operators are 'one_of', 'not_in', 'gte', 'lte'. |
| Status | Filter on incident status. The accepted operators are 'one_of', or 'not_in'. |
| Status Category | Filter on the category of the incidents status. The accepted operators are 'one_of', or 'not_in'. If this is not provided, this value defaults to {"one_of": ["triage", "active", "post-incident", "closed"] }, meaning that canceled, declined and merged incidents are not included. |
Example Output
{
"incidents": [
{
"call_url": "https://zoom.us/foo",
"created_at": "2021-08-17T13:28:57.801578Z",
"creator": {
"api_key": {
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"name": "My test API key"
},
"user": {
"email": "lisa@incident.io",
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"name": "Lisa Karlin Curtis",
"role": "viewer",
"slack_user_id": "U02AYNF2XJM"
}
},
"custom_field_entries": [
{
"custom_field": {
"description": "Which team is impacted by this issue",
"field_type": "single_select",
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"name": "Affected Team",
"options": [
{
"custom_field_id": "01FCNDV6P870EA6S7TK1DSYDG0",
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"sort_key": 10,
"value": "Product"
}
]
},
"values": [
{
"value_catalog_entry": {
"aliases": [
"lawrence@incident.io",
"lawrence"
],
"external_id": "761722cd-d1d7-477b-ac7e-90f9e079dc33",
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"name": "Primary On-call"
},
"value_link": "https://google.com/",
"value_numeric": "123.456",
"value_option": {
"custom_field_id": "01FCNDV6P870EA6S7TK1DSYDG0",
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"sort_key": 10,
"value": "Product"
},
"value_text": "This is my text field, I hope you like it"
}
]
}
],
"duration_metrics": [
{
"duration_metric": {
"id": "01FCNDV6P870EA6S7TK1DSYD5H",
"name": "Lasted"
},
"value_seconds": 1
}
],
"external_issue_reference": {
"issue_name": "INC-123",
"issue_permalink": "https://linear.app/incident-io/issue/INC-1609/find-copywriter-to-write-up",
"provider": "asana"
},
"id": "01FDAG4SAP5TYPT98WGR2N7W91",
"incident_role_assignments": [
{
"assignee": {
"email": "lisa@incident.io",
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"name": "Lisa Karlin Curtis",
"role": "viewer",
"slack_user_id": "U02AYNF2XJM"
},
"role": {
"created_at": "2021-08-17T13:28:57.801578Z",
"description": "The person currently coordinating the incident",
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"instructions": "Take point on the incident; Make sure people are clear on responsibilities",
"name": "Incident Lead",
"required": false,
"role_type": "lead",
"shortform": "lead",
"updated_at": "2021-08-17T13:28:57.801578Z"
}
}
],
"incident_status": {
"category": "triage",
"created_at": "2021-08-17T13:28:57.801578Z",
"description": "Impact has been **fully mitigated**, and we're ready to learn from this incident.",
"id": "01FCNDV6P870EA6S7TK1DSYD5H",
"name": "Closed",
"rank": 4,
"updated_at": "2021-08-17T13:28:57.801578Z"
},
"incident_timestamp_values": [
{
"incident_timestamp": {
"id": "01FCNDV6P870EA6S7TK1DSYD5H",
"name": "Impact started",
"rank": 1
},
"value": {
"value": "2021-08-17T13:28:57.801578Z"
}
}
],
"incident_type": {
"create_in_triage": "always",
"created_at": "2021-08-17T13:28:57.801578Z",
"description": "Customer facing production outages",
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"is_default": false,
"name": "Production Outage",
"private_incidents_only": false,
"updated_at": "2021-08-17T13:28:57.801578Z"
},
"mode": "standard",
"name": "Our database is sad",
"permalink": "https://app.incident.io/incidents/123",
"postmortem_document_url": "https://docs.google.com/my_doc_id",
"reference": "INC-123",
"severity": {
"created_at": "2021-08-17T13:28:57.801578Z",
"description": "Issues with **low impact**.",
"id": "01FCNDV6P870EA6S7TK1DSYDG0",
"name": "Minor",
"rank": 1,
"updated_at": "2021-08-17T13:28:57.801578Z"
},
"slack_channel_id": "C02AW36C1M5",
"slack_channel_name": "inc-165-green-parrot",
"slack_team_id": "T02A1FSLE8J",
"summary": "Our database is really really sad, and we don't know why yet.",
"updated_at": "2021-08-17T13:28:57.801578Z",
"visibility": "public",
"workload_minutes_late": 40.7,
"workload_minutes_sleeping": 0,
"workload_minutes_total": 60.7,
"workload_minutes_working": 20
}
],
"pagination_meta": {
"after": "01FCNDV6P870EA6S7TK1DSYDG0",
"page_size": 25,
"total_record_count": 238
}
}
Workflow Library Example
List Incidents with Incidentio and Send Results Via Email
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