New Work Item - BlinkOps Documentation

Trigger the workflow for each new submission in the Work Order interface form. Endpoint: /api/arsys/v1/entry/WOI:WorkOrderInterface

Workflows with this trigger check for new events every 5 minutes by default. You can adjust this interval in the Trigger settings.

Parameters

Parameter	Description
Fields	A comma-separated list of the fields to be returned for each object in the response.
Query	The query to filter results by. Notes: * DO NOT use filters on `Submit Date` to ensure correct trigger execution. * It’s suggested not to use any parameters related to dates. * Use `AND` or `OR` expressions to separate multiple search criteria. For example: `'Request ID' = "123AB" OR 'Status' = "Rejected"`.

Sample Event

{
	"values": {
		"Request ID": "INC001|INC001",
		"Submitter": "svc_monitor",
		"Submit Date": "2024-05-12T08:31:14.000+0000",
		"Assignee Login ID": "ops_01",
		"Last Modified By": "sys_admin",
		"Last Modified Date": "2024-05-15T10:00:00.000+0000",
		"Status": "Closed",
		"Status-History": {
			"New": {
				"user": "svc_monitor",
				"timestamp": "2024-05-12T08:31:14.000+0000"
			},
			"Resolved": {
				"user": "ops_01",
				"timestamp": "2024-05-12T11:00:00.000+0000"
			},
			"Closed": {
				"user": "admin",
				"timestamp": "2024-05-15T09:00:00.000+0000"
			}
		},
		"Resolution Category": "Batch",
		"Owner Group": "L3-Support",
		"Assignee Groups": "1001;",
		"Site": "DC-01",
		"Resolution": "Issue: Lag. Fix: Re-run.",
		"Detailed Decription": "Job ALPHA late start.",
		"Priority": "Medium",
		"Urgency": "2-High",
		"Impact": "3-Limited",
		"Incident Number": "INC001",
		"Assignee": "John Doe",
		"Assigned Group": "L2-App",
		"Reported Source": "Monitoring",
		"Product Name": "App_Core",
		"Last Resolved Date": "2024-05-12T11:00:00.000+0000",
		"Reported Date": "2024-05-12T08:31:13.000+0000",
		"Closed Date": "2024-05-15T09:00:00.000+0000",
		"Entry ID": "INC001",
		"Service Type": "Infra_Event"
	},
	"_links": {
		"self": [
			{
				"href": ""
			}
		]
	}
}