Editing a Case

1. In the Cases table, click on the Case you would like to edit.

2. A dialog box containing all the Cases details will appear.

3. The case overview window will appear, fill in all the details for your new Case. You can use the default Case Name or edit it by clicking on the name and giving it a new name.

4. Edit the Severity level of your case by selecting one of the following options: Low, Medium, High, or Critical.

5. You can edit the current Case Type of the case, from available status options.

6. Further categorize your case by attaching relevant Tags. Simply check the boxes corresponding to your preferred tags.

7. You can edit the current Status of the case, from available status options.

8. Assign a Case Manager by either selecting or searching the name of the responsible individual who will oversee the case. Only a Blink User can be assigned as a Case Manager.

9. You can add Collaborators to the case by checking the box next to the users name or uncheck the box to remove the user as a collaborator.

10. Edit the SLA for the selected case by choosing a time duration in Days, Hours, or Minutes.

11. Directly below, you will find an Overview of the case you are creating. In the Overview tab You can make any desired changes to existing information in rich text pertaining to the Case. The Overview follows an HTML format.

In Overview of the case , you can personalize and edit your text by double clicking on the Overview section and choose from the different options and then click save to apply the selected options, like in the following example:

12. Within the Overview Section's Table Tab, you can access information concerning IOCs, Attachments, or Alerts associated with the case by selecting the corresponding tabs. To edit any of these elements, simply double-click on the respective table row. After making your desired changes, save them by clicking anywhere on the screen.

13. To the left, the Timeline section provides a comprehensive history of the case, including its creation and any subsequent modifications and edits.

info

• Within the timeline section, you have the option to tag a user by using the @ symbol followed by their name.

• You have the ability to effortlessly attach a file by either dragging and dropping it into the designated area or by clicking the paper clip icon and selecting the desired file for inclusion in the timeline section.

• To streamline your search for specific case-related details, utilize the search bar or click the filter icon to narrow down information based on Case Details, Case Objects, Users, or Timeframes.

13. After making your desired changes to the selected Case, proceed by clicking the X button.

14. The changes you have made will be reflected in the Cases table.