> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Ticket

Get the details of a specific ticket.

<Note>
  External Documentation

  To learn more, visit the [Zoho Desk documentation](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_GetTicket).
</Note>

## Parameters

<div className="integrations-table">
  | Parameter | Description                                                                      |
  | --------- | -------------------------------------------------------------------------------- |
  | Include   | Select additional related data to include in the response.                       |
  | Ticket ID | The ID of the ticket.<br /><br />Can be obtained from the `List Tickets` action. |
</div>

## Example Output

```json theme={"dark"}
{
	"modifiedTime": "2016-06-21T13:16:14.000Z",
	"subCategory": "Sub General",
	"statusType": "Open",
	"subject": "Hi. There is a sudden delay in the processing of the orders. Check this with high priority",
	"dueDate": "2016-06-21T16:16:16.000Z",
	"departmentId": "1892000000006907",
	"channel": "FORUMS",
	"onholdTime": null,
	"language": "English",
	"source": {
		"appName": null,
		"extId": null,
		"type": "SYSTEM",
		"permalink": null,
		"uuid": null,
		"appPhotoURL": null
	},
	"resolution": null,
	"sharedDepartments": [
		{
			"name": "Sample Department Name",
			"id": "1892000000006909",
			"type": "READ_WRITE"
		},
		{
			"name": "Sample Department Name",
			"id": "1892000000006911",
			"type": "READ_ONLY"
		}
	],
	"closedTime": null,
	"sharedCount": "3",
	"approvalCount": "1",
	"isOverDue": false,
	"isTrashed": false,
	"contact": {
		"lastName": "Carol",
		"firstName": "Lucas",
		"phone": "1 888 900 9646",
		"mobile": "8838486174",
		"id": "1892000000042032",
		"isSpam": false,
		"type": null,
		"email": "carol@zylker.com",
		"account": {
			"website": "www.desk.com",
			"accountName": "desk Account",
			"id": "1892000000975382"
		}
	},
	"createdTime": "2013-11-04T11:21:07.000Z",
	"id": "1892000000042034",
	"customerResponseTime": "2013-11-04T11:21:07.912Z",
	"productId": null,
	"contactId": "1892000000042032",
	"threadCount": "121",
	"secondaryContacts": [
		"1892000000042038",
		"1892000000042042",
		"1892000000042056"
	],
	"priority": "High",
	"classification": null,
	"commentCount": "1",
	"taskCount": "1",
	"phone": "1 888 900 9646",
	"webUrl": "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38",
	"isSpam": false,
	"assignee": {
		"firstName": "dasca",
		"lastName": "vins",
		"photoURL": "https://desk.zoho.com/api/v1/agents/1892000000056007/photo?orgId=298902",
		"id": "1892000000056007",
		"email": "jack@zylker.com"
	},
	"status": "Open",
	"entitySkills": [
		"18921000000379001",
		"18921000000364001",
		"18921000000379055",
		"18921000000379031"
	],
	"ticketNumber": "101",
	"isRead": false,
	"description": "Hi. There is a sudden delay in the processing of the orders. Check this with high priority",
	"timeEntryCount": "3",
	"channelRelatedInfo": {
		"topicId": "1892000000056253",
		"isTopicDeleted": false,
		"forumStatus": "ANALYSING",
		"sourceLink": "https://desk.zoho.com/support/zylker/ShowHomePage.do#Community/singlepost/problem-topic-forum-ticket-18-5-2018",
		"topicType": "PROBLEM"
	},
	"isDeleted": "false",
	"department": {
		"name": "dasdasdasd",
		"id": "1892000000006907"
	},
	"followerCount": "5",
	"email": "carol@zylker.com",
	"layoutDetails": {
		"id": "5000000013466",
		"layoutName": "Default Ticket Layout"
	},
	"channelCode": null,
	"product": null,
	"cf": {
		"cf_permanentaddress": null,
		"cf_dateofpurchase": null,
		"cf_phone": null,
		"cf_numberofitems": null,
		"cf_url": null,
		"cf_secondaryemail": null,
		"cf_severitypercentage": "0.0",
		"cf_modelname": "F3 2017"
	},
	"isFollowing": "true",
	"team": {
		"name": "kjsdfjks",
		"id": "8920000000069071",
		"logoUrl": "https://desk.zoho.com/api/v1/teams/8920000000069071/logo?orgId=11278831"
	},
	"assigneeId": "1892000000056007",
	"teamId": "8920000000069071",
	"contractId": null,
	"tagCount": "2",
	"attachmentCount": "1",
	"isEscalated": false,
	"category": "general"
}
```

## Workflow Library Example

[Get Ticket with Zoho Desk and Send Results Via Email](https://library.blinkops.com/workflows/get-ticket-with-zoho-desk-and-send-results-via-email)

<div className="iframe-wrapper">
  <div className="iframe-media">
    <img src="https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max&auto=format&n=ojHYuDeYX5FWuN8a&q=85&s=b8af968e71438a9499c3223c9bd29fb2" alt="Workflow Library" width="16" height="16" data-path="img/Icons/play-box.svg" />

    Preview this Workflow on desktop
  </div>

  <iframe className="iframe" src="https://library.blinkops.com/workflows/get-ticket-with-zoho-desk-and-send-results-via-email/canvas" />
</div>