> ## Documentation Index > Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt > Use this file to discover all available pages before exploring further. # Create Ticket Create a new ticket. External Documentation To learn more, visit the [Zoho Desk documentation](https://desk.zoho.com/DeskAPIDocument#Tickets_CreateTicket). ## Basic Parameters
| Parameter | Description | | ------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Contact | The contact details to create when the contact does not already exist.

Either `lastName` or `email` must be present in the JSON object.

For more information, see [Zoho Contacts documentation](https://desk.zoho.com/DeskAPIDocument#Contacts). | | Contact ID | The ID of the contact who raised the ticket. | | Contact Type | Select how to specify the contact for the ticket. | | Department ID | The ID of the department to associate with the ticket.

Can be obtained from the `List Departments` action. | | Description | The description of the ticket. | | Email | The email address of the contact who raised the ticket. | | Priority | The priority of the ticket.

To use a custom priority value not listed below, provide the value via the `Additional Parameters` field. | | Subject | The subject of the ticket. |
## Advanced Parameters
| Parameter | Description | | --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Additional Parameters | A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters.

For example:
\{
    "first\_key": 12345,
    "second\_key": "some\_value"
}
The object must follow the vendor's structure as defined in the [API documentation](https://desk.zoho.com/DeskAPIDocument#Tickets_CreateTicket). | | Assignee ID | The ID of the agent to assign the ticket to. | | Classification | The classification of the ticket.

System-defined values include `Problem`, `Request`, and `Question`. Custom values are also supported. | | Due Date | The date and time by which the ticket is due to be resolved. | | Product ID | The ID of the product associated with the ticket. | | Status | The status of the ticket.

System-defined values include `Open`, `On Hold`, and `Closed`. Custom values are also supported. | | Uploads | A comma-separated list of upload IDs to attach to the ticket.

For more information, see [Zoho Uploads documentation](https://desk.zoho.com/DeskAPIDocument#Uploads). |
## Example Output ```json theme={"dark"} { "entitySkills": [ "18921000000379001", "18921000000364001", "18921000000379055", "18921000000379031" ], "modifiedTime": "2016-06-21T12:50:04.000Z", "ticketNumber": "773", "subCategory": "Sub General", "statusType": "Open", "subject": "Real Time analysis Requirement", "dueDate": "2016-06-21T18:50:04.573Z", "departmentId": "1892000000006907", "channel": "Email", "onholdTime": null, "description": "Hai This is description", "language": "English", "source": { "appName": null, "extId": null, "type": "SYSTEM", "permalink": null, "uuid": null, "appPhotoURL": null }, "resolution": null, "sharedDepartments": [], "closedTime": null, "sharedCount": "0", "approvalCount": "0", "timeEntryCount": "0", "isOverDue": false, "channelRelatedInfo": null, "isDeleted": "false", "isTrashed": false, "createdTime": "2016-06-21T12:50:04.000Z", "id": "1892000001054003", "email": "carol@zylker.com", "layoutDetails": { "id": "5000000013466", "layoutName": "Default Ticket Layout" }, "channelCode": null, "customerResponseTime": "2013-11-04T11:21:07.912Z", "cf": { "cf_permanentaddress": null, "cf_dateofpurchase": null, "cf_phone": null, "cf_numberofitems": null, "cf_url": null, "cf_secondaryemail": null, "cf_severitypercentage": "0.0", "cf_modelname": "F3 2017" }, "productId": null, "contactId": "1892000000042032", "threadCount": "1", "priority": "High", "classification": null, "assigneeId": "1892000000056007", "commentCount": "0", "taskCount": "0", "phone": "1 888 900 9646", "webUrl": "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38", "attachmentCount": "0", "isEscalated": false, "isSpam": false, "category": "general", "status": "Open" } ``` ## Workflow Library Example [Create Ticket with Zoho Desk and Send Results Via Email](https://library.blinkops.com/workflows/create-ticket-with-zoho-desk-and-send-results-via-email)
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