> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoho Desk

> Zoho Desk is a cloud-based help desk and customer support software designed to streamline service operations across multiple channels. It aggregates customer interactions from email, phone, live chat, social media, and web forms into a single unified workspace, using AI-driven automation, ticket routing, and self-service portals to accelerate ticket resolution.

## Creating a Zoho Desk connection

### Using OAuth

#### Creating your connection

1. In the Blink platform, navigate to the **Connections** page > **Add connection**. A New Connection dialog box opens displaying icons of external service providers available.
2. Select the **Zoho Desk** icon. A dialog box with name of the connection and connection methods appear.
3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
4. Click **Zoho Desk** to authenticate using OAuth.
5. Sign in using your credentials.