> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics.

## Creating a Zendesk connection

To create the connection you need:

* To enable API token access
* A token
* A Zendesk URL

### Obtaining the credentials

#### Enabling API token access

API token access is disabled by default. Before you can generate an API token, enable API token access.

1. In [Admin Center](https://support.zendesk.com/hc/en-us/articles/4581766374554-Using-Zendesk-Admin-Center#topic_hfg_dyz_1hb) sidebar, click **Apps and integrations**.

2. Select **APIs** > **Zendesk APIs**.

3. Click the **Token Access** toggle to enable API token access.

<img src="https://mintcdn.com/blinkops-2/4jJzHLYX9WcCQdrG/img/Zendesk/api_token_access.png?fit=max&auto=format&n=4jJzHLYX9WcCQdrG&q=85&s=83a584cfd86939fe912d68be56db88ce" alt="api_token_access" width="721" height="93" data-path="img/Zendesk/api_token_access.png" />

#### Generating an API token

Once you have enabled API token access, admins can generate an API token.

1. In [Admin Center](https://support.zendesk.com/hc/en-us/articles/4408839227290#topic_hfg_dyz_1hb) sidebar, click **Apps and integrations**.

2. Select **APIs** > **Zendesk APIs**.

3. Click the **Settings** tab, and make sure Token Access is **enabled**.

4. Click the **Add API token** button to the right of **Active API Tokens**.

   The token is generated and displayed.

   <img src="https://mintcdn.com/blinkops-2/4jJzHLYX9WcCQdrG/img/Zendesk/token_created2.png?fit=max&auto=format&n=4jJzHLYX9WcCQdrG&q=85&s=26375a291a05130d4c349e7bd2195dad" alt="token_created2" width="842" height="121" data-path="img/Zendesk/token_created2.png" />

5. Enter an **API token description**.

6. **Copy** the token and paste it somewhere secure. Once you close this window, the full token will never be displayed again.

7. Click **Save** to return to the API page.

   If you click the token to reopen it, a truncated version of the token is displayed.

   <img src="https://mintcdn.com/blinkops-2/4jJzHLYX9WcCQdrG/img/Zendesk/token_displayed2.png?fit=max&auto=format&n=4jJzHLYX9WcCQdrG&q=85&s=6ab67f9910994e752ef4dc156010caf3" alt="token_displayed2" width="516" height="88" data-path="img/Zendesk/token_displayed2.png" />

### Creating your connection

1. In the Blink platform, navigate to the **Connections** page > **Add connection**. A New Connection dialog box opens displaying icons of external service providers available.

2. Select the **Zendesk** icon. A dialog box with name of the connection and connection methods appears.

3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.

4. Select **Access Token** as the method to create the connection.

5. Fill in the parameters:

   * The token
   * The Zendesk API address
   * The Zendesk email

6. (Optional) Click **Test Connection** to test it.

7. Click **Create connection**. The new connection appears on the **Connections** page.