> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# New Incident

Trigger a workflow on every new incident created.

**Endpoint**: `https://{instanceName}.service-now.com/api/now/table/incident`

<Note>
  Workflows with this trigger check for new events **every 5 minutes by default**. You can adjust this interval in the Trigger settings.
</Note>

## Parameters

<div className="integrations-table">
  | Parameter | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
  | --------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
  | Fields    | Set the fields of the incident to be returned.                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
  | Query     | A query string to filter the incoming newly created incidents. For more information about the query language see [ServiceNow's documentation](https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/use/using-lists/concept/c_EncodedQueryStrings.html).<br />Please **DO NOT** query by the `sys_created_on` field, as Blink uses it in its polling mechanic.<br />**Note** that any query string provided here will be combined with Blink's time-based querying using an `AND` logical operator. |
</div>

## Sample Event

```json theme={"dark"}
{
	"sys_id": "9e7f9864532023004247ddeeff7b321lv",
	"short_description": "The USB port on my PC stopped working",
	"sys_created_on": "2024-11-15 09:43:10",
	"priority": "5",
	"assigned_to": ""
}
```