Assign Incident (deprecated)

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This action has been deprecated and will no longer be available in new workflows.

Assignes an incident ticket of a ServiceNow instance to a user.

External Documentation

To learn more, visit the ServiceNow documentation.

Parameters

Parameter	Description
Assigned User	The user that will be assigned to the incident ticket.
System ID	The ID assigned to the record.
Table Name	The name of the table, such as "incident" or "asset".

Example Output

{
    "result": {
        "parent": "",
        "made_sla": "true",
        "caused_by": "",
        "watch_list": "",
        "upon_reject": "Cancel all future Tasks",
        "sys_updated_on": "2022-12-21 04:08:52",
        "child_incidents": "0",
        "hold_reason": "",
        "origin_table": "",
        "task_effective_number": "INC0010034",
        "approval_history": "",
        "number": "INC0010034",
        "resolved_by": "",
        "sys_updated_by": "admin",
        "opened_by": {
            "display_value": "System Administrator",
            "link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
        },
        "user_input": "",
        "sys_created_on": "2022-12-21 04:08:52",
        "sys_domain": {
            "display_value": "global",
            "link": "https://dev125455.service-now.com/api/now/table/sys_user_group/global"
        },
        "state": "In Progress",
        "route_reason": "",
        "sys_created_by": "admin",
        "knowledge": "false",
        "order": "",
        "calendar_stc": "",
        "closed_at": "",
        "cmdb_ci": "",
        "delivery_plan": "",
        "contract": "",
        "impact": "1 - High",
        "active": "true",
        "work_notes_list": "",
        "business_service": "",
        "business_impact": "",
        "priority": "1 - Critical",
        "sys_domain_path": "/",
        "rfc": "",
        "time_worked": "",
        "expected_start": "",
        "opened_at": "2022-12-21 04:08:52",
        "business_duration": "",
        "group_list": "",
        "work_end": "",
        "caller_id": "",
        "reopened_time": "",
        "resolved_at": "",
        "approval_set": "",
        "subcategory": null,
        "work_notes": "",
        "universal_request": "",
        "short_description": "Example Incident Title",
        "close_code": null,
        "correlation_display": "",
        "delivery_task": "",
        "work_start": "",
        "assignment_group": "",
        "additional_assignee_list": "",
        "business_stc": "",
        "cause": "",
        "description": "Example long description",
        "origin_id": "",
        "calendar_duration": "",
        "close_notes": "",
        "notify": "Do Not Notify",
        "service_offering": "",
        "sys_class_name": "Incident",
        "closed_by": "",
        "follow_up": "",
        "parent_incident": "",
        "sys_id": "a39da5d387f7d1105e5cfd57dabb35e5",
        "contact_type": null,
        "reopened_by": "",
        "incident_state": "In Progress",
        "urgency": "1 - High",
        "problem_id": "",
        "company": "",
        "reassignment_count": "0",
        "activity_due": "2022-12-21 06:08:52",
        "assigned_to": {
            "display_value": "System Administrator",
            "link": "https://dev125455.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
        },
        "severity": "3 - Low",
        "comments": "",
        "approval": "Not Yet Requested",
        "sla_due": "UNKNOWN",
        "comments_and_work_notes": "",
        "due_date": "",
        "sys_mod_count": "0",
        "reopen_count": "0",
        "sys_tags": "",
        "escalation": "Normal",
        "upon_approval": "Proceed to Next Task",
        "correlation_id": "",
        "location": "",
        "category": "Inquiry / Help"
    }
}

Workflow Library Example

Assign Incident Deprecated with Servicenow and Send Results Via Email

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