> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Issue

Update an existing issue. Only provided fields are modified.

**Note:** Maximum `20` requests per minute are allowed.

For more information about the required permissions refer to [Access Control](https://docs.usepylon.com/pylon-docs/customer-portal/access-control).

<Note>
  External Documentation

  To learn more, visit the [Pylon documentation](https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues#patch-issues-id).
</Note>

## Basic Parameters

<div className="integrations-table">
  | Parameter        | Description                                                                                                                                                                       |
  | ---------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
  | Account ID       | The account ID that the issue belongs to. Can be obtained using `List Accounts` action.<br /><br />**Note:** Supported only for issues with `Manual`, `Form`, or `Email` sources. |
  | Assignee ID      | The ID of the user that is assigned to the issue. Can be obtained using `List Users` action.                                                                                      |
  | Issue Identifier | The ID or number of the issue to update. Can be obtained using `List Issues` action.                                                                                              |
  | Requester ID     | The ID of the requester that this issue is on behalf of. Can be obtained using `List Contacts` action.                                                                            |
  | State            | The state to move the issue to.                                                                                                                                                   |
  | Team ID          | The ID of the team to update. Can be obtained using `List Teams` action.                                                                                                          |
  | Title            | The title of the issue to update.                                                                                                                                                 |
</div>

## Advanced Parameters

<div className="integrations-table">
  | Parameter               | Description                                              |
  | ----------------------- | -------------------------------------------------------- |
  | Customer Portal Visible | Select to make the issue visible in the customer portal. |
  | Tags                    | A comma-separated list of tags to update.                |
</div>

## Example Output

```json theme={"dark"}
{
	"data": {
		"account": {
			"id": "text"
		},
		"assignee": {
			"email": "text",
			"id": "text"
		},
		"attachment_urls": [
			"text"
		],
		"author_unverified": true,
		"body_html": "text",
		"business_hours_first_response_seconds": 1,
		"business_hours_resolution_seconds": 1,
		"chat_widget_info": {
			"page_url": "text"
		},
		"created_at": "text",
		"csat_responses": [
			{
				"comment": "text",
				"score": 1
			}
		],
		"custom_fields": {
			"ANY_ADDITIONAL_PROPERTY": {
				"slug": "text",
				"value": "text",
				"values": [
					"text"
				]
			}
		},
		"customer_portal_visible": true,
		"external_issues": [
			{
				"external_id": "text",
				"link": "text",
				"source": "text"
			}
		],
		"first_response_seconds": 1,
		"first_response_time": "text",
		"id": "text",
		"latest_message_time": "text",
		"link": "text",
		"number": 1,
		"number_of_touches": 1,
		"requester": {
			"email": "text",
			"id": "text"
		},
		"resolution_seconds": 1,
		"resolution_time": "text",
		"slack": {
			"channel_id": "text",
			"message_ts": "text",
			"workspace_id": "text"
		},
		"snoozed_until_time": "text",
		"source": "slack",
		"state": "text",
		"tags": [
			"text"
		],
		"team": {
			"id": "text"
		},
		"title": "text",
		"type": "Conversation"
	},
	"request_id": "text"
}
```

## Workflow Library Example

[Update Issue with Pylon and Send Results Via Email](https://library.blinkops.com/workflows/update-issue-with-pylon-and-send-results-via-email)

<div className="iframe-wrapper">
  <div className="iframe-media">
    <img src="https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max&auto=format&n=ojHYuDeYX5FWuN8a&q=85&s=b8af968e71438a9499c3223c9bd29fb2" alt="Workflow Library" width="16" height="16" data-path="img/Icons/play-box.svg" />

    Preview this Workflow on desktop
  </div>

  <iframe className="iframe" src="https://library.blinkops.com/workflows/update-issue-with-pylon-and-send-results-via-email/canvas" />
</div>