> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Issue

Create a new issue.

**Important Notes:**

* Maximum `10` requests per minute are allowed.
* Must specify `Requester Email` if `Account ID` is not specified.

For more information about the required permissions refer to [Access Control](https://docs.usepylon.com/pylon-docs/customer-portal/access-control).

<Note>
  External Documentation

  To learn more, visit the [Pylon documentation](https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues#post-issues).
</Note>

## Basic Parameters

<div className="integrations-table">
  | Parameter       | Description                                                                                                                                                           |
  | --------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
  | Account ID      | The account ID that the issue belongs to. Can be obtained using `List Accounts` action.                                                                               |
  | Assignee ID     | The user ID the issue should be assigned to. Can be obtained using `List Users` action.                                                                               |
  | Body HTML       | The content of the issue in HTML format.                                                                                                                              |
  | Priority        | The priority of the issue.                                                                                                                                            |
  | Requester Email | The email of the user who created the issue.                                                                                                                          |
  | Requester ID    | The ID of the user who created the issue. Can be obtained using `List Contacts` action.<br /><br />**Note:** The requester must be associated with the given account. |
  | Requester Name  | The full name of the user that this issue is on behalf of.                                                                                                            |
  | Team ID         | The ID of the team the issue should be assigned to. Can be obtained using `List Teams` action.                                                                        |
  | Title           | The title of the issue.                                                                                                                                               |
</div>

## Advanced Parameters

<div className="integrations-table">
  | Parameter             | Description                                                                                                                                                                                                                                                                                                                                                                                                                       |
  | --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
  | Additional Parameters | A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters.<br /><br />For example:<br /><pre><code>\{<br />    "first\_key": 12345,<br />    "second\_key": "some\_value"<br />}</code></pre>The object must follow the vendor's structure as defined in the [API documentation](https://docs.usepylon.com/pylon-docs/developer/api/api-reference/issues#post-issues). |
  | Attachment Urls       | A comma-separated list of URLs to attach to the issue.                                                                                                                                                                                                                                                                                                                                                                            |
  | Created At            | The creation date and time of the issue. If not specified, the current time will be used.                                                                                                                                                                                                                                                                                                                                         |
  | Tags                  | A comma-separated list of tags to assign to the issue.                                                                                                                                                                                                                                                                                                                                                                            |
</div>

## Example Output

```json theme={"dark"}
{
	"data": {
		"account": {
			"id": "text"
		},
		"assignee": {
			"email": "text",
			"id": "text"
		},
		"attachment_urls": [
			"text"
		],
		"author_unverified": true,
		"body_html": "text",
		"business_hours_first_response_seconds": 1,
		"business_hours_resolution_seconds": 1,
		"chat_widget_info": {
			"page_url": "text"
		},
		"created_at": "text",
		"csat_responses": [
			{
				"comment": "text",
				"score": 1
			}
		],
		"custom_fields": {
			"ANY_ADDITIONAL_PROPERTY": {
				"slug": "text",
				"value": "text",
				"values": [
					"text"
				]
			}
		},
		"customer_portal_visible": true,
		"external_issues": [
			{
				"external_id": "text",
				"link": "text",
				"source": "text"
			}
		],
		"first_response_seconds": 1,
		"first_response_time": "text",
		"id": "text",
		"latest_message_time": "text",
		"link": "text",
		"number": 1,
		"number_of_touches": 1,
		"requester": {
			"email": "text",
			"id": "text"
		},
		"resolution_seconds": 1,
		"resolution_time": "text",
		"slack": {
			"channel_id": "text",
			"message_ts": "text",
			"workspace_id": "text"
		},
		"snoozed_until_time": "text",
		"source": "slack",
		"state": "text",
		"tags": [
			"text"
		],
		"team": {
			"id": "text"
		},
		"title": "text",
		"type": "Conversation"
	},
	"request_id": "text"
}
```

## Workflow Library Example

[Create Issue with Pylon and Send Results Via Email](https://library.blinkops.com/workflows/create-issue-with-pylon-and-send-results-via-email)

<div className="iframe-wrapper">
  <div className="iframe-media">
    <img src="https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max&auto=format&n=ojHYuDeYX5FWuN8a&q=85&s=b8af968e71438a9499c3223c9bd29fb2" alt="Workflow Library" width="16" height="16" data-path="img/Icons/play-box.svg" />

    Preview this Workflow on desktop
  </div>

  <iframe className="iframe" src="https://library.blinkops.com/workflows/create-issue-with-pylon-and-send-results-via-email/canvas" />
</div>