> ## Documentation Index > Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt > Use this file to discover all available pages before exploring further. # Update Incident Update an existing incident. External Documentation To learn more, visit the [Oracle Service Cloud documentation](https://docs.oracle.com/en/cloud/saas/b2c-service/cxsvc/op-services-rest-connect-v1.4-incidents-id-patch.html). ## Basic Parameters
| Parameter | Description | | ----------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Account - Lookup Name | The lookup name of the account to assign the incident to. | | Application Context | The application context information to attach as `OSvC-CREST-Application-Context` request header. For more information, please refer to [Oracle documentation](https://docs.oracle.com/en/cloud/saas/b2c-service/cxsvc/c_osvc_custom_headers.html#CustomHeaders-12F270BF__concept-102-2DB1C328). | | Assign Primary Account | Select the attribute used to identify the primary contact.

**Note:** A primary contact must be assigned to the created incident. This can be done using the contact's `ID` or `Lookup Name`. | | Assign To Account | Select to fill account details to assign the incident to.

**Note:** To represent an account - one of `ID` or `Lookup Name` is required. | | Assign To Staff Group | Select to fill staff group details to assign the incident to.

**Note:** To represent a staff group - one of `ID` or `Lookup Name` is required. | | Assignment - Account ID | The ID of the account to assign the incident to. | | Incident ID | The ID of the incident to update. | | Lookup Name | The lookup name of the incident. Maximum length is `255`. | | Primary Contact - ID | The ID of the primary contact to assign the incident to. | | Primary Contact - Lookup Name | The lookup name of the primary contact to assign the incident to. | | Staff Group - ID | The ID of the staff group to assign the incident to. | | Staff Group - Lookup Name | The lookup name of the staff group to assign the incident to. | | Subject | The subject of the incident. Maximum length is `240`. |
## Advanced Parameters
| Parameter | Description | | ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | File Attachments | A list of file objects to attach to the incident.

For example:
\[
    \{
      "updatedTime": "2025-01-10T12:45:00Z",
      "contentType": "text/plain",
      "name": "Log File",
      "uRL": "[https://example.com/files/12345](https://example.com/files/12345)",
      "description": "System-generated log file attachment.",
      "private": false,
      "fileName": "system\_log.txt",
      "createdTime": "2025-01-10T12:30:00Z",
      "data": "VGhpcyBpcyBhIHNhbXBsZSBsb2cgZmlsZS4=", 
      "id": 12345,
      "size": 2048
    }
  ]
| | Language | Select to fill language details.

**Note:** To represent a language - one of `ID` or `Lookup Name` is required. | | Language - Lookup Name | The lookup name of the language. Maximum length is 255. | | Language ID | The ID of the language. Valid range is `1`-`9223372036854776000`. | | Next Request After | The time (in milliseconds) that must elapse before subsequent API calls will be executed. This value will be attached as `osvc-crest-next-request-after` request header. For more information, please refer to [Oracle documentation](https://docs.oracle.com/en/cloud/saas/b2c-service/cxsvc/c_osvc_custom_headers.html#CustomHeaders-12F270BF__concept-136-12F2B577). |
## Example Output ```json theme={"dark"} { "id": 67, "lookupName": "160128-000000", "statusWithType": { "status": { "id": 1, "lookupName": "Unresolved" }, "statusType": { "id": 1, "lookupName": "Unresolved" } }, "subject": "FishPhone STILL not working" } ``` ## Workflow Library Example [Update Incident with Oracle Service Cloud and Send Results Via Email](https://library.blinkops.com/workflows/update-incident-with-oracle-service-cloud-and-send-results-via-email)
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