> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Oracle Service Cloud

> Oracle Service Cloud (B2C) is a customer experience platform that helps organizations deliver personalized, omnichannel customer support across email, chat, social, and self-service channels.

## Creating an Oracle Service Cloud connection

### Using Username & Password

To create the connection you need:

* An API Address
* A Username
* A Password

#### Obtaining the credentials

For more information about obtaining the credentials and creating the connection, please refer to [Oracle documentation](https://docs.oracle.com/en/cloud/saas/b2c-service/cxsvc/c_osvc_quick_start.html)

#### Creating your connection

1. In the Blink platform, navigate to the **Connections** page > **Add connection**. A New Connection dialog box opens displaying icons of external service providers available.
2. Select the **Oracle Service Cloud** icon. A dialog box with name of the connection and connection methods appear.
3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
4. Select **Username & Password** as the method to create the connection.
5. Fill in the parameters:

* The API Address
* The Username
* The Password
* The  (optional)

6. (Optional) Click **Test Connection** to test it.
7. Click **Create connection**. The new connection appears on the **Connections** page.