> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Engine ServiceDesk Plus

> ServiceDesk Plus is a comprehensive IT service management solution that facilitates streamlined IT support processes and best practices. Developed by ManageEngine, this software equips organizations with robust tools for ticketing, asset management, reporting, and automating IT service workflows. Adaptable to businesses of all sizes, ServiceDesk Plus integrates seamlessly with other IT management applications, ensuring a holistic approach to IT services and maximizing operational efficiency.

## Creating a Manage Engine ServiceDesk Plus connection[​](#creating-a-manage-engine-servicedesk-plus-connection "Direct link to Creating a Manage Engine ServiceDesk Plus connection")

## Using API Key[​](#using-api-key "Direct link to Using API Key")

To create the connection you need:

* An API Address
* An API Key

Follow the [Manage Engine documentation](https://www.manageengine.com/network-monitoring/how-to/generate-api-servicedeskplus.html) on how to `Generate an API key in ServiceDesk Plus`.

### Creating your connection[​](#creating-your-connection "Direct link to Creating your connection")

1. In the Blink platform, navigate to the **Connections** page > **Add connection**. A New Connection dialog box opens displaying icons of external service providers available.

2. Select the **Manage Engine ServiceDesk Plus** icon. A dialog box with name of the connection and connection methods appear.

3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.

4. Select **API Key** as the method to create the connection.

5. Fill in the parameters:

   * The API Address
   * The API Key

6. (Optional) Click **Test Connection** to test it.

7. Click **Create connection**. The new connection appears on the **Connections** page.