Halo Service Desk
Halo Service Desk
Halo Service Desk is a comprehensive IT service management (ITSM) solution designed to streamline and automate support processes, enabling organizations to efficiently manage incidents, service requests, and assets while providing exceptional customer service.
Creating a Halo Service Desk connection
Create the connection by using one of the following methods:
Using Username & Password
To create the connection you need:
- An API Address
- A Client ID
- A Username
- A Password
- A Scope
- A Tenant
Obtaining the credentials
- On the left-hand panel click on
Configuration
. - Navigate to
Integrations
->Halo Service Desk API
. - Copy your API Address and tenant.
- Click on
View Applications
. - Create a new application by pressing
new
on the upper right corner or select an existing application. - Make sure that the
Authentication Method
is set toUsername & Password
. - Copy the Client ID.
Creating your connection
- In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
- Select the Halo Service Desk icon. A dialog box with name of the connection and connection methods appear.
- (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
- Select Username & Password as the method to create the connection.
- Fill in the parameters:
- The API Address
- The Client ID
- The Username
- The Password
- The Scope
- The Tenant
- (Optional) Click Test Connection to test it.
- Click Create connection. The new connection appears on the Connections page.
Using Client Credentials
To create the connection you need:
- An API Address
- A Client ID
- A Client Secret
- A Scope
- A Tenant
Obtaining the credentials
- On the left-hand panel click on
Configuration
. - Navigate to
Integrations
->Halo Service Desk API
. - Copy your API Address and tenant.
- Click on
View Applications
. - Create a new application by pressing
new
on the upper right corner or select an existing application. - Make sure that the
Authentication Method
is set toClient ID and Secret(Services)
. - Copy the Client ID and Client Secret.
Creating your connection
- In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
- Select the Halo Service Desk icon. A dialog box with name of the connection and connection methods appear.
- (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
- Select Client Credentials as the method to create the connection.
- Fill in the parameters:
- The API Address
- The Client ID
- The Client Secret
- The Scope
- The Tenant
- (Optional) Click Test Connection to test it.
- Click Create connection. The new connection appears on the Connections page.
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