> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Ticket

Update an existing ticket in Halo ITSM.

> [!NOTE]
>
> External Documentation
>
> To learn more, visit the [Halo ITSM documentation](https://www.usehalo.com/swagger).

## Basic Parameters

| Parameter | Description |
| - | - |
| Details | The details of the ticket. |
| ID | The ID of the ticket to update. |
| Status ID | The ID of the ticket status. Can be obtained from the `List Statuses` action. |
| Summary | The summary of the ticket. |
| Ticket Type ID | The ID of the ticket type. Can be obtained from the `List Ticket Types` action. |

## Advanced Parameters

| Parameter | Description |
| - | - |
| Agent ID | The ID of the agent to assign the ticket to. Can be obtained from the `List Agents` action. |
| Custom Fields | The custom fields to set on the ticket, as a JSON array. Field definitions can be obtained from the `List Custom Fields` action. **For example:** <pre>`[  {    "id": 123,    "value": "example"  }]`</pre> |
| Deadline Date | The deadline date and time of the ticket. |
| Dont Do Rules | Select to skip Halo's business rules when saving the ticket. |
| Parent ID | The ID of the parent ticket. Can be obtained from the `List Tickets` action. |
| Priority ID | The ID of the ticket's priority. |
| Team ID | The ID of the team to assign the ticket to. Can be obtained from the `List Teams` action. |

## Workflow Library Example

[Update Ticket with Halo Itsm and Send Results Via Email](https://library.blinkops.com/workflows/update-ticket-with-halo-itsm-and-send-results-via-email)

![Workflow Library](https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max\&auto=format\&n=ojHYuDeYX5FWuN8a\&q=85\&s=b8af968e71438a9499c3223c9bd29fb2)

Preview this Workflow on desktop

[https://library.blinkops.com/workflows/update-ticket-with-halo-itsm-and-send-results-via-email/canvas](https://library.blinkops.com/workflows/update-ticket-with-halo-itsm-and-send-results-via-email/canvas)


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