> ## Documentation Index > Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt > Use this file to discover all available pages before exploring further. # Get Ticket Get the details of a ticket by its ID. > [!NOTE] > > External Documentation > > To learn more, visit the [Halo ITSM documentation](https://www.usehalo.com/swagger). ## Parameters | Parameter | Description | | - | - | | ID | The ID of the ticket to retrieve. | | Include Child IDs | Select to include the IDs of the ticket's child tickets in the response. | | Include Details | Select to include the ticket's full details in the response. | | Include Last Action | Select to include the ticket's last action in the response. | ## Example Output ```json theme={"dark"} { "actioncode": 0, "id": 0, "dateoccurred": "2019-08-02T14:35:55.618Z", "summary": "string", "details": "string", "status_id": 0, "tickettype_id": 0, "sla_id": 0, "priority_id": 0, "client_id": 0, "client_name": "string", "site_id": 0, "site_name": "string", "user_id": 0, "user_name": "string", "team": "string", "agent_id": 0, "category_1": "string", "category_2": "string", "category_3": "string", "category_4": "string", "estimate": 0, "timetaken": 0, "supplier_name": "string", "parent_id": 0, "child_count": 0, "attachment_count": 0, "flagged": true, "read": true, "enduserstatus": 0, "onhold": true, "respondbydate": "2019-08-02T14:35:55.618Z", "responsedate": "2019-08-02T14:35:55.618Z", "responsestartdate": "2019-08-02T14:35:55.618Z", "slaresponsestate": "string", "fixbydate": "2019-08-02T14:35:55.618Z", "dateclosed": "2019-08-02T14:35:55.618Z", "excludefromsla": true, "slaholdtime": 0, "site_timezone": "string", "slaactiondate": "2019-08-02T14:35:55.618Z", "slapercused": 0, "slatimeleft": 0, "lastactiondate": "2019-08-02T14:35:55.618Z", "organisation_id": 0, "department_id": 0, "reportedby": "string", "user_email": "string", "emailtolist": "string", "emailcclist": "string", "matched_kb_id": 0, "release_note": "string", "release_id": 0, "release_name": "string", "release2_id": 0, "release2_name": "string", "release3_id": 0, "release3_name": "string", "child_ticket_id_string": "string", "child_ticket_ids": [ 0 ], "nextactivitydate": "2019-08-02T14:35:55.618Z", "inventory_number": "string", "workflow_id": 0, "workflow_step": 0, "hasbeenclosed": true, "unread_child_action_count": 0, "child_action_count": 0, "is_vip": true, "isimportantcontact": true, "impact": 0, "urgency": 0, "startdate": "2019-08-02T14:35:55.618Z", "starttime": "string", "targetdate": "2019-08-02T14:35:55.618Z", "targettime": "string", "deadlinedate": "2019-08-02T14:35:55.618Z", "followupdate": "2019-08-02T14:35:55.618Z", "oppcontactname": "string", "oppcompanyname": "string", "oppemailaddress": "string", "oppcustomertitle": "string", "opptel": "string", "oppaddr1": "string", "oppaddr2": "string", "oppaddr3": "string", "oppaddr4": "string", "opppostcode": "string", "oppcountry": "string", "opptype": "string", "oppvalue": 0, "oppconversionprobability": 0, "oppvalueadjusted": 0, "oppprofit": 0, "oppcurrentsystem": "string", "oppcompetitors": "string", "opptrialdate": "2019-08-02T14:35:55.618Z", "oppdemodate": "2019-08-02T14:35:55.618Z", "oppdiscountdate": "2019-08-02T14:35:55.618Z", "oppattemptsmade": 0, "oppconverteddate": "2019-08-02T14:35:55.618Z", "oppproductchosen": "string", "oppreason": "string", "opphear": "string", "opptimezonename": "string", "oppclosurecategory": 0, "projecttimebudget": 0, "projectmoneybudget": 0, "projecttimeactual": 0, "projectmoneyactual": 0, "lastnote": "string", "userdef1": "string", "userdef2": "string", "userdef3": "string", "userdef4": "string", "userdef5": "string", "customfields": [ { "id": 0, "name": "string", "label": "string", "summary": "string", "type": 0, "value": {}, "display": "string", "characterlimit": 0, "characterlimittype": 0, "inputtype": 0, "copytochild": true, "searchable": true, "ordervalues": true } ], "phonenumber": "string", "details_html": "string", "takenby": "string", "datecreated": "2019-08-02T14:35:55.618Z", "createdfrom_id": 0, "closure_note": "string", "closure_time": 0, "closure_agent_id": 0, "top_level_id": 0, "asset_number": 0, "asset_site": 0, "slatimeelapsed": 0, "slastate": "string", "slaexcuse": "string", "site_sla_id": 0, "supplier_id": 0, "supplier": { "id": 0, "name": "string", "logo": "string", "toplevel_id": 0, "toplevel_name": "string", "contact_name": "string", "email_address": "string", "phone_number": "string", "inactive": true, "emailtemplate_id": 0, "datecreated": "2019-08-02T14:35:55.618Z", "phone_number_2": "string", "phone_number_3": "string", "notes": "string", "address": "string", "switchslatosupplier": true, "emailoverduefixby": true, "emailoverdueresponse": true, "webserviceurl": "string", "emailtemplate_name": "string", "accounts_id": "string", "website": "string", "portal_url": "string", "portal_ref": "string", "portal_username": "string", "portal_password": "string", "contact_title": "string", "mobile": "string", "fax": "string", "email_start_tag": "string", "email_end_tag": "string", "usesnhd": true, "nhdurl": "string", "nhdemailaddress": "string", "nhdpassword": "string", "parentid": 0, "_warning": "string", "customfields": [] }, "supplier_reference": "string", "supplier_date": "2019-08-02T14:35:55.618Z", "supplier_contract_id": 0, "supplier_contract_ref": "string", "supplier_sla_id": 0, "supplier_priority_id": 0, "supplier_responsestate": "string", "supplier_responsedate": "2019-08-02T14:35:55.618Z", "supplier_responsetime": 0, "supplier_respondbydate": "2019-08-02T14:35:55.618Z", "supplier_slastate": "string", "supplier_slatimeelapsed": 0, "supplier_dateclosed": "2019-08-02T14:35:55.618Z", "supplier_fixbydate": "2019-08-02T14:35:55.618Z", "supplier_breachrespsent": true, "supplier_breachfixbysent": true, "itil_requesttype_id": 0, "showforusers": true, "messsent": "string", "satisfactionlevel": 0, "satisfactioncomment": "string", "invoicenumber": "string", "invoicedate": "2019-08-02T14:35:55.625Z", "nonbillable_time": 0, "mileage": 0, "planneddate": "2019-08-02T14:35:55.625Z", "ccaddress": "string", "responsetime": 0, "alsoinform": "string", "approval_status": 0, "justification": "string", "backoutplan": "string", "communicationplan": "string", "testplan": "string", "riskdescription": "string", "risklevel": 0, "impactdescription": "string", "impactlevel": 0, "serviceid": 0, "surveysent": true, "source": 0, "whoresponded": 0, "reviewed": true, "currentfaactionnumber": 0, "approval_process_step": 0, "approval_process_id": 0, "faultcode": 0, "deliverycontact": "string", "delivery_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2019-08-02T14:35:55.625Z", "date_inactive": "2019-08-02T14:35:55.625Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "messsentlast": "string", "unapprovedchangestatus": 0, "changeseq": 0, "lastrecurringemailsentdate": "2019-08-02T14:35:55.625Z", "template_id": 0, "child_template_id": 0, "slaholdreminderdatelastemailed": "2019-08-02T14:35:55.625Z", "assetstring": "string", "mailboxid": 0, "merged_into_id": 0, "alerttype": "string", "actisbillabledefault": true, "chargerate": 0, "forwardinboundupdates": true, "loggedoutofhdworkinghours": true, "gfialerttype": "string", "firsttimefix": 0, "istweet": true, "twitterscreenname": "string", "twitterid": 0, "isfacebookpost": true, "facebookid": "string", "facebookuserid": 0, "facebookname": "string", "fixbydateadjusted": true, "loggedonbehalfby": "string", "release_important": true, "oppdontaddtomailinglist": true, "third_party_id": 0, "sendprintrequest": 0, "pagerdutyid": "string", "pagerdutystatus": 0, "pagerdutyurl": "string", "pagerdutyincidentid": "string", "product_id": 0, "product_name": "string", "component_id": 0, "component_name": "string", "version_id": 0, "version_name": "string", "reassigncount": 0, "contract_id": 0, "billing_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2019-08-02T14:35:55.625Z", "date_inactive": "2019-08-02T14:35:55.625Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "workflow_name": "string", "workflow_stepstarted": "2019-08-02T14:35:55.625Z", "currency": 0, "servicefailurestid": 0, "hdid": 0, "deleted": true, "matched_rule_id": 0, "ignore_kb_match": true, "deadlinenotificationhours": 0, "showonroadmap": true, "roadmapnote": "string", "phonenumberfrom": "string", "addressfrom": "string", "releasenotegroup_id": 0, "releasenotegroup_name": "string", "changeinformation_html": "string", "team_id": 0, "team_department_id": 0, "sendack": true, "agent": { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2019-08-02T14:35:55.625Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [], "departments": [], "clients": [], "_canupdate": true, "_canupdate_moreinfo": true }, "user": { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "customfields": [], "datecreated": "2019-08-02T14:35:55.626Z", "inv1": 0, "inv2": 0, "inv3": 0, "inv4": 0, "notes": "string", "slaid": 0, "new_password": "string", "dontackemails": true, "web_access_level": 0, "showmeonly": 0, "showrecentonly": 0, "inform": true, "inv1site": 0, "inv2site": 0, "inv3site": 0, "inv4site": 0, "inv5": 0, "inv6": 0, "inv7": 0, "inv8": 0, "inv9": 0, "inv10": 0, "inv5site": 0, "inv6site": 0, "inv7site": 0, "inv8site": 0, "inv9site": 0, "inv10site": 0, "informaction": true, "informclearance": true, "inv11": 0, "inv12": 0, "inv13": 0, "inv14": 0, "inv15": 0, "inv16": 0, "inv17": 0, "inv18": 0, "inv19": 0, "inv20": 0, "inv21": 0, "inv22": 0, "inv23": 0, "inv24": 0, "inv25": 0, "inv11site": 0, "inv12site": 0, "inv13site": 0, "inv14site": 0, "inv15site": 0, "inv16site": 0, "inv17site": 0, "inv18site": 0, "inv19site": 0, "inv20site": 0, "inv21site": 0, "inv22site": 0, "inv23site": 0, "inv24site": 0, "inv25site": 0, "showslatimes": true, "priority_id": 0, "canadd": true, "allowviewsitedocs": true, "third_party_guid": "string", "ischangeapprover": true, "cancreateuser": true, "department": "string", "isheadofdept": true, "deputysite": 0, "deputyusername": "string", "cat2": "string", "lastlogindate": "2019-08-02T14:35:55.626Z", "email2": "string", "email3": "string", "iscontractcontact": true, "informnewarea": true, "informactionarea": true, "informclearancearea": true, "disclaimermatchstring": "string", "viewallcleared": true, "twitterscreenname": "string", "facebookid": 0, "isexternal": true, "question1": 0, "question2": 0, "question3": 0, "question4": 0, "question5": 0, "dontaddtomailinglist": true, "caneditwebdetails": true, "cataloglevel": 0, "canaccesscatalog": true, "hasbeentrained": true, "admanager": "string", "canviewcontracts": true, "ispoapprover": true, "encmethod": 0, "adconnection": 0, "useadlogin": 0, "site": {}, "sendwelcomeemail": true, "resetpassword": true, "_anonymise": true, "_reassign_all_to_user": 0, "ismaincontact": true, "primary_address": {}, "addresses": [], "departments": [], "linked_agent_id": 0, "organisation_id": 0, "popup_notes": [], "open_ticket_count": 0, "onhold_ticket_count": 0, "total_ticket_count": 0, "opened_thismonth_count": 0, "_isnew": true, "_warning": "string", "client_id": 0 }, "lastaction": { "note_html": "string", "ticket_id": 0, "id": 0, "outcome": "string", "who": "string", "who_type": 0, "who_imgpath": "string", "who_agentid": 0, "datetime": "2019-08-02T14:35:55.627Z", "note": "string", "emailbody": "string", "emailsubject": "string", "emailbody_html": "string", "actionuserdef": 0, "userdesc": "string", "actiondatecreated": "2019-08-02T14:35:55.627Z", "actioninvoicenumber": "string", "externalinvoicenumber": 0, "actionchargeamount": 0, "actionchargehours": 0, "actionnonchargeamount": 0, "actionnonchargehours": 0, "actioncontractid": 0, "actprocessid": 0, "actiontravelamount": 0, "actionmileageamount": 0, "actiontravelmileageinvoicenumber": 0, "actionbillingplanid": 0, "actioncalendarstatus": 0, "actionapptid": "string", "actionsmsstatus": 0, "timetakenadjusted": 0, "sitevisitunits": 0, "svid": 0, "asset_id": 0, "asset_site": 0, "lwwarrantyreported": true, "from_mailbox_id": 0, "from_address_override": "string", "actionarrivaldate": "2019-08-02T14:35:55.627Z", "actioncompletiondate": "2019-08-02T14:35:55.627Z", "actiontravelstartdate": "2019-08-02T14:35:55.627Z", "actiontravelenddate": "2019-08-02T14:35:55.627Z", "actionactualresponse": 0, "actionslaresponsestate": "string", "actisbillable": true, "actisreadyforprocessing": true, "labourwarranty": true, "actreviewed": true, "actprocesseddate": "2019-08-02T14:35:55.627Z", "actionprepayhours": 0, "emailbccnew": "string", "actionuserdefineddata": "string", "emailtolistall": "string", "emaildirection": "string", "reply_direct": true, "actioninformownerofaction": true, "surchargeid": 0, "achargetotalaction": true, "achargetotalprocessed": true, "sendtweet": true, "tweetsent": true, "tweetfrom": "string", "twitterid": 0, "sendtofb": true, "senttofb": true, "facebookid": "string", "facebookname": "string", "calloutcomenum": 0, "actionresponsedate": "2019-08-02T14:35:55.627Z", "actiontargetresponsedate": "2019-08-02T14:35:55.627Z", "pagerdutysendstatus": 0, "mailentryid": "string", "replytoaddress": "string", "actsapuuid": "string", "whowith": "string", "chatid": 0, "dynamicsactionid": "string", "actionby_agent_id": 0, "actionby_user_id": 0, "action_appointment_id": 0, "new_tickettype": 0, "new_priority": 0, "new_category1": "string", "new_category2": "string", "new_category3": "string", "new_category4": "string", "new_estimate": 0, "new_impact": 0, "new_urgency": 0, "new_matched_rule_id": 0, "new_firsttimefix": true, "new_team": "string", "new_agent": 0, "new_slastatus": 0, "new_fixbydate": "2019-08-02T14:35:55.627Z", "new_followupdate": "2019-08-02T14:35:55.627Z", "new_deadlinedate": "2019-08-02T14:35:55.627Z", "new_deadlinenotificationhours": 0, "new_startdate": "2019-08-02T14:35:55.627Z", "new_starttime": "string", "new_targetdate": "2019-08-02T14:35:55.627Z", "new_targettime": "string", "new_oppcontactname": "string", "new_oppcompanyname": "string", "new_oppemailaddress": "string", "new_oppcustomertitle": "string", "new_opptel": "string", "new_oppcountry": "string", "new_opptype": "string", "new_opphear": "string", "new_oppvalue": 0, "new_oppconversionprobability": 0, "new_oppprofit": 0, "new_oppcurrentsystem": "string", "new_oppcompetitors": "string", "new_opptrialdate": "2019-08-02T14:35:55.627Z", "new_oppdemodate": "2019-08-02T14:35:55.627Z", "new_oppdiscountdate": "2019-08-02T14:35:55.627Z", "new_oppattemptsmade": 0, "new_oppconverteddate": "2019-08-02T14:35:55.627Z", "new_oppproductchosen": "string", "new_oppreason": "string", "new_opptimezonename": "string", "new_oppclosurecategory": 0, "new_oppdontaddtomailinglist": true, "new_approvalprocess": 0, "new_approvalprocess_agent_id": 0, "new_approvalprocess_user_id": 0, "new_approvalprocess_users": [], "new_approvalprocess_email": "string", "new_approvalprocess_cab_id": 0, "new_approvalprocess_cab": [], "new_product_id": 0, "new_component_id": 0, "new_version_id": 0, "new_ticket": {}, "new_appointment": {}, "new_matched_kb_id": 0, "new_linkedticket_template_id": 0, "new_supplier_id": 0, "new_supplier_ref": "string", "new_supplier_contract_id": 0, "new_supplier_priority_id": 0, "new_supplier_response_date": "2019-08-02T14:35:55.629Z", "new_supplier_fix_date": "2019-08-02T14:35:55.629Z", "new_linkedticket_status": 0, "emailtemplate_id": 0, "create_article": true, "sendemail": true, "action_showpreview": true, "setnotetoemailbody": true, "action_isresponse": true, "attachments": [], "outcome_details": {}, "update_children": true, "update_parent": true, "signature_customer": "string", "signature_customer_name": "string", "signature_agent": "string", "signature_agent_name": "string", "follow": true, "appointment_id": 0, "appointment_complete_status": 0, "add_followup_appointment": true, "add_followup_task": true, "_appointment_force": true, "appointment_update": {}, "third_party_product_id": "string", "_forcereassign": true, "_agent01_ok": true, "_agent02_ok": true, "_canupdate": true, "dont_do_rules": true, "_includeticketinresponse": true, "ticket": {}, "_warning": "string", "outcome_id": 0, "action_systemid": 0, "dateemailed": "2019-08-02T14:35:55.633Z", "timetaken": 0, "nonbilltime": 0, "traveltime": 0, "mileage": 0, "chargerate": 0, "hiddenfromuser": true, "important": true, "old_status": 0, "new_status": 0, "new_status_name": "string", "emailfrom": "string", "emailtonew": "string", "emailto": "string", "emailccnew": "string", "emailcc": "string", "emailbcc": "string", "emailsubjectnew": "string", "colour": "string", "attachment_count": 0, "unread": 0, "actionby_application_id": "string", "attachment_list": {}, "customfields": [] }, "tickettype": { "id": 0, "name": "string", "ticket_count": 0, "visible": true, "enduserscanselect": true, "itilrequesttype": 0, "statusafteruserupdate": 0, "statusaftersupplierupdate": 0, "closedrequestswithupdates": 0, "includeinmobiledbsync": true, "workflow_id": 0, "workflow_name": "string", "always_bcc": "string", "reopenedstatus": 0, "closedrequestsemailid": 0, "webannouncement": "string", "chargerate": 0, "initial_status": 0, "default_team": "string", "default_agent": 0, "default_agent_name": "string", "default_sla": 0, "default_priority": 0, "default_category_1": "string", "default_category_2": "string", "default_category_3": "string", "default_category_4": "string", "default_summary": "string", "default_details": "string", "default_details_html": "string", "default_excludefromsla": true, "default_showforusers": true, "default_sendack": 0, "default_sendemail": true, "allowall_actions": true, "allowed_actions": [], "allowall_status": true, "allowed_status": [], "allowall_category1": true, "allowed_category1": [], "allowall_category2": true, "allowed_category2": [], "allowall_category3": true, "allowed_category3": [], "allowall_category4": true, "allowed_category4": [], "approval_process_id": 0, "approval_process_name": "string", "from_mailbox_id": 0, "hide_respond": true, "close_kb_action": 0, "default_product_id": 0, "default_product_name": "string", "email_start_tag_override": "string", "email_end_tag_override": "string", "acknowledgementtemplate": 0, "acknowledgementtemplate_name": "string", "acknowledgementtemplateooh": 0, "acknowledgementtemplateooh_name": "string", "dontsendslareminders": true, "fields": [], "_warning": "string", "use": "string", "sequence": 0, "group_id": 0, "group_name": "string" }, "outcomes": [ { "id": 0, "outcome": "string", "buttonname": "string", "labellong": "string", "colour": "string", "sequence": 0, "hidden": true, "systemid": 0, "dontshowscreen": true, "respondtype": 0, "sendemail": 0, "actionvisibility": true, "child_template_id": 0, "tfstype": "string", "icon": "string", "colour_type": 0, "newstatus": 0, "slaholdischecked": true, "userdesc": "string", "emailtemplate_id": 0, "emailtemplate_name": "string", "slareleaseischecked": true, "chargerate": 0, "defaultuserdef": 0, "defaultmanhrs": 0, "defaultnonbill": 0, "securitylevel": 0, "approval_process_id": 0, "approval_process_name": "string", "hidefromuser": true, "fieldvisible": "string", "hotkey": "string", "buttonimage": 0, "hidesendemail": true, "hidecloserequest": true, "defaultagent": 0, "defaultagent_name": "string", "defaultteam": "string", "includecc": true, "includeto": true, "default_note": "string", "mustassign": true, "requesttype": 0, "mustaddnote": true, "worddocid": 0, "worddocpath": "string", "synctosap": true, "child_template_name": "string", "tooverride": "string", "ccoverride": "string", "workflow_id": 0, "workflow_name": "string", "synctodynamics": true, "showhidecheckbox": true, "showslacheckbox": true, "showimportantcheckbox": true, "isimportant": true, "showfollowcheckbox": true, "follow": true, "defaultappointmentstatus": 0, "todo_template_id": 0, "todo_template_name": "string", "child_emailtemplate_id": 0, "child_emailtemplate_name": "string", "default_linkedticket_status": 0, "newaction_subject": "string", "newaction_subject_close": "string", "newaction_emailto": "string", "newaction_emailcc": "string", "newaction_emailbcc": "string", "newaction_emailfrom": 0, "newaction_emailfrom_address_override": "string", "newaction_projecttimebudget": 0, "fields": [], "newticket_user": {}, "attachments": [], "_ticketinfoloaded": true, "_warning": "string" } ], "newaction_emailfrom": 0, "newaction_emailfrom_address_override": "string", "_canupdate": true, "_spam": true, "_spamblock": true, "users_name": "string", "child_count_open": 0, "sibling_count_open": 0, "parent_summary": "string", "parent_status": 0, "new_approvalprocess": 0, "new_approvalprocess_agent_id": 0, "new_approvalprocess_user_id": 0, "new_approvalprocess_users": [ { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "customfields": [], "client_id": 0 } ], "new_approvalprocess_email": "string", "new_approvalprocess_cab_id": 0, "new_approvalprocess_cab": [ { "id": 0, "cab_id": 0, "agent_id": 0, "type": 0, "user_id": 0, "member_name": "string", "emailaddress": "string", "_warning": "string" } ], "approval_process": { "id": 0, "name": "string", "steps": [], "_warning": "string" }, "approvers": [ { "ticket_id": 0, "purchase_order_id": 0, "purchase_order_ref": "string", "seq": 0, "actionnumber": 0, "emailstatus": 0, "result": 0, "emailaddress": "string", "type": 0, "agent_id": 0, "user_id": 0, "cab_id": 0, "templateid": 0, "name": "string", "image": "string", "initials": "string", "colour": "string", "requestor_agent_id": 0, "requestor_user_id": 0, "datetime": "2019-08-02T14:35:55.635Z", "approval_process_id": 0, "approval_process_guid": "string", "requestor_name": "string", "requestor_imgpath": "string", "requestor_colour": "string", "requestor_initials": "string", "requestor_onlinestatus": 0, "requestor_lastonline": "string", "summary": "string", "note": "string", "attachment_list": {}, "_warning": "string" } ], "new_approvers": [ { "ticket_id": 0, "purchase_order_id": 0, "purchase_order_ref": "string", "seq": 0, "actionnumber": 0, "emailstatus": 0, "result": 0, "emailaddress": "string", "type": 0, "agent_id": 0, "user_id": 0, "cab_id": 0, "templateid": 0, "name": "string", "image": "string", "initials": "string", "colour": "string", "requestor_agent_id": 0, "requestor_user_id": 0, "datetime": "2019-08-02T14:35:55.635Z", "approval_process_id": 0, "approval_process_guid": "string", "requestor_name": "string", "requestor_imgpath": "string", "requestor_colour": "string", "requestor_initials": "string", "requestor_onlinestatus": 0, "requestor_lastonline": "string", "summary": "string", "note": "string", "attachment_list": {}, "_warning": "string" } ], "appointment_count": 0, "task_count": 0, "create_article": true, "appointments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "agents": [], "colour": "string", "holiday_id": "string", "collection_id": "string", "type": 0, "ticket_id": 0, "subject": "string", "confirmed": true, "start_date": "2019-08-02T14:35:55.635Z", "end_date": "2019-08-02T14:35:55.635Z", "exchangestartdate": "2019-08-02T14:35:55.635Z", "exchangeenddate": "2019-08-02T14:35:55.635Z", "exchangemailboxfqdn": "string", "status": 0, "allday": true, "entryid": "string", "messagestatus": 0, "agent_status": 0, "note": "string", "note_html": "string", "betweenstart": "2019-08-02T14:35:55.635Z", "betweenend": "2019-08-02T14:35:55.635Z", "tolist": "string", "cclist": "string", "bcclist": "string", "usermessagestatus": 0, "reminderminutes": 0, "reminderstatus": 0, "is_task": true, "is_private": true, "reminderdate": "2019-08-02T14:35:55.635Z", "complete_note": "string", "complete_status": 0, "fromcompletedapid": 0, "complete_date": "2019-08-02T14:35:55.635Z", "complete_agent_id": 0, "offhold": true, "exchangelastmodifieddate": "2019-08-02T14:35:55.635Z", "changekey": "string", "changedinnhd": true, "client_id": 0, "client_name": "string", "site_id": 0, "site_name": "string", "user_id": 0, "user_name": "string", "meetingtype": 0, "commisionable": true, "invitesent": 0, "cspid": 0, "reminder_shown": true, "inform_agents": true, "inform_user": true, "holiday_type": 0, "_canupdate": true, "_force": true, "add_followup_appointment": true, "add_followup_task": true, "followup_start_date": "2019-08-02T14:35:55.635Z", "followup_end_date": "2019-08-02T14:35:55.635Z", "followup_allday": true, "followup_inform_agents": true, "followup_inform_user": true, "followup_agents": [], "followup_user_id": 0, "followup_is_private": true, "followup_reminderminutes": 0, "followup_agent_status": 0, "followup_date": "2019-08-02T14:35:55.636Z", "followup_note": "string", "followup_note_html": "string", "followup_id": 0, "reassign_ticket": true, "contact_emailaddress": "string", "contact_phonenumber": "string", "appointment_hours": 0, "appointment_work_hours": 0, "complete_timetaken": 0, "contact_address": {}, "ticket": {}, "outcomes": [], "utcoffset": 0, "_validateonly": true, "_warning": "string" } ], "children": [ {} ], "dont_do_rules": true, "apply_rules": true, "_forcereassign": true, "_agent01_ok": true, "_agent02_ok": true, "return_this": true, "_validate_form": true, "attachments": [ { "id": 0, "filename": "string", "datecreated": "2019-08-02T14:35:55.637Z", "note": "string", "filesize": 0, "type": 0, "unique_id": 0, "desc": "string", "data": "string", "ticket_id": 0, "action_id": 0, "user_id": 0, "agent_id": 0, "attachmentaction_id": 0, "_canupdate": true, "_warning": "string", "showforusers": true, "data_base64": "string" } ], "popup_notes": [ { "id": 0, "client_id": 0, "site_id": 0, "user_id": 0, "date_created": "2019-08-02T14:35:55.637Z", "note": "string", "dismissable": true, "read_status": 0, "displaymodal": true, "_warning": "string" } ], "current_action_type": "string", "current_action_name": "string", "viewers": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2019-08-02T14:35:55.637Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [], "departments": [], "clients": [], "datecreated": "2019-08-02T14:35:55.637Z", "password": "string", "workday_id": 0, "workday_name": "string", "lunchbreak": 0, "costprice": 0, "agentphotodata": "string", "pagesize": 0, "signature": "string", "default_filter_id_tickets": 0, "default_filter_name_tickets": "string", "default_columns_id_tickets": 0, "default_columns_name_tickets": "string", "default_view_tickets": "string", "default_view_tickets_selectedid": 0, "default_view_tickets_selectedname": "string", "default_filter_id_opps": 0, "default_filter_name_opps": "string", "default_columns_id_opps": 0, "default_columns_name_opps": "string", "default_view_opps": "string", "default_view_opps_selectedid": 0, "default_view_opps_selectedname": "string", "default_action_view": "string", "default_action_display": 0, "default_feed_view": "string", "ticket_preview_mode": 0, "default_ticket_preview_size": 0, "list_type": 0, "navmenu_mode": 0, "default_calendar_view": "string", "calendar_options": "string", "search_options": "string", "newtabpref": 0, "theme": "string", "language_id": 0, "language_name": "string", "app_colour": "string", "app_colour_type": 0, "actionscreen_display_type": 0, "homescreenchartid": 0, "homescreenchartname": "string", "homescreenchartpublishedid": "string", "sendowneremails": true, "dontemailmeifiloggedit": true, "workhour_start": 0, "workhour_end": 0, "chargerate": 0, "activedirectory_dn": "string", "third_party_guid": "string", "roles": [], "add_roles": [], "claims": [], "languagepack": {}, "department": "string", "_is_a_departmentmanager": true, "_is_a_teammanager": true, "cannedtext": [], "templates": [], "twofactor_enabled": true, "current_action_type": "string", "current_action_name": "string", "_isnew": true, "adconnection": 0, "useadlogin": 0, "container_dn": "string", "is_sales": true, "_warning": "string", "_canupdate": true, "_canupdate_moreinfo": true } ], "_ispreview": true, "assets": [ { "id": 0, "inventory_number": "string", "key_field": "string", "key_field2": "string", "key_field3": "string", "client_id": 0, "client_name": "string", "site_id": 0, "site_name": "string", "assettype_id": 0, "assettype_name": "string", "colour": "string", "icon": "string", "warranty_end": "2019-08-02T14:35:55.638Z", "inactive": true, "is_primary_asset": true, "fields": [], "customfields": [], "device_number": 0, "parent_id": 0, "child_id": 0, "contract_value": 0, "contract_ref": "string" } ], "nochangesequpdate": true, "_reclose": true, "email_start_tag_override": "string", "email_end_tag_override": "string", "follower_count": 0, "followers_agent": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2019-08-02T14:35:55.638Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [], "departments": [], "clients": [], "_canupdate": true, "_canupdate_moreinfo": true } ], "followers_user": [ { "id": 0, "name": "string", "site_id": 0, "site_name": "string", "client_name": "string", "firstname": "string", "surname": "string", "initials": "string", "title": "string", "emailaddress": "string", "phonenumber_preferred": "string", "sitephonenumber": "string", "phonenumber": "string", "homenumber": "string", "mobilenumber": "string", "mobilenumber2": "string", "fax": "string", "telpref": 0, "activedirectory_dn": "string", "container_dn": "string", "login": "string", "inactive": true, "colour": "string", "isimportantcontact": true, "other1": "string", "other2": "string", "other3": "string", "other4": "string", "other5": "string", "neversendemails": true, "customfields": [], "client_id": 0 } ], "contact_address": { "id": 0, "type": 0, "description": "string", "note": "string", "line1": "string", "line2": "string", "line3": "string", "line4": "string", "postcode": "string", "primary": true, "inactive": true, "date_active": "2019-08-02T14:35:55.638Z", "date_inactive": "2019-08-02T14:35:55.638Z", "lat": 0, "long": 0, "site_id": 0, "user_id": 0, "_warning": "string" }, "chat_id": 0, "clone_count": 0, "todo_list": [ { "ticket_id": 0, "id": 0, "done": true, "done_by_id": 0, "done_by_name": "string", "text": "string", "start_date": "2019-08-02T14:35:55.638Z", "end_date": "2019-08-02T14:35:55.638Z", "actual_start": "2019-08-02T14:35:55.638Z", "actual_end": "2019-08-02T14:35:55.638Z", "sequence": 0, "_warning": "string" } ], "service_count": 0, "services": [ { "id": 0, "name": "string" } ], "commits": [ { "id": 0, "ticket_id": 0, "name": "string", "url": "string" } ], "is_opportunity": true, "is_project": true, "_warning": "string" } ``` ## Workflow Library Example [Get Ticket with Halo Itsm and Send Results Via Email](https://library.blinkops.com/workflows/get-ticket-with-halo-itsm-and-send-results-via-email) ![Workflow Library](https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max\&auto=format\&n=ojHYuDeYX5FWuN8a\&q=85\&s=b8af968e71438a9499c3223c9bd29fb2) Preview this Workflow on desktop [https://library.blinkops.com/workflows/get-ticket-with-halo-itsm-and-send-results-via-email/canvas](https://library.blinkops.com/workflows/get-ticket-with-halo-itsm-and-send-results-via-email/canvas) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.