> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Update Ticket
Make changes to the parameters of a ticket, from updating statuses to changing ticket type.
External Documentation
To learn more, visit the [Freshservice documentation](https://api.freshservice.com/#update_ticket_priority).
## Basic Parameters
| Parameter | Description |
| --------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Priority | Priority of the ticket. Note - In order for the chosen priority to be selected, Priority Matrix must be disabled. You can navigate to Admin > Priority Matrix to disable it. |
| Source | The channel through which the ticket was created. |
| Status | Status of the ticket. |
| Ticket ID | ID of the ticket to update. |
## Advanced Parameters
| Parameter | Description |
| ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Category | Category of the ticket. |
| Group ID | ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email\_config\_id. |
| Item Category | The item category. |
| Name | Name of the requester. |
| Phone | Phone number of the requester. If no contact exists with this phone number in Freshservice, it will be added as a new contact. |
| Responder ID | ID of the agent to whom the ticket has been assigned. |
| Sub-Category | Sub-Category of the ticket:
\* For Hardware, it should be one of these values: `Computer`,`Printer`,`Phone`,`Peripherals`.
\* For Software, it should be one of these values: `MS Office`,`Adobe Reader`,`Windows`,`Chrome`.
\* For Network, it should be one of these values: `Access`,`Connectivity`.
\* For Other, it should not be set, as input is not expected. |
| Tags | A Comma-separated list of Tags that have been associated with the ticket e.g "tag1","tag2","tag3". |
## Example Output
```json theme={"dark"}
{
"ticket": {
"cc_emails": [
"ram@freshservice.com",
"diana@freshservice.com"
],
"fwd_emails": [],
"reply_cc_emails": [
"ram@freshservice.com",
"diana@freshservice.com"
],
"spam": false,
"email_config_id": null,
"fr_escalated": true,
"group_id": null,
"priority": 3,
"requester_id": 1000000675,
"requested_for_id": 1000000670,
"responder_id": null,
"source": 2,
"status": 2,
"subject": "Support Needed...",
"description": "Details about the issue...
",
"description_text": "Details about the issue...",
"category": null,
"sub_category": null,
"item_category": null,
"resolution_notes": null,
"resolution_notes_html": null,
"custom_fields": {
"custom_text": "This is a custom text box",
"auto_checkbox": null
},
"id": 1,
"type": "Incident",
"to_emails": null,
"department_id": null,
"is_escalated": false,
"tags": [
"hello",
"how",
"are",
"you",
"now"
],
"due_by": "2017-09-09T04:04:28+05:30",
"fr_due_by": "2017-09-08T20:04:28+05:30",
"created_at": "2017-09-08T10:34:28Z",
"updated_at": "2017-09-11T07:27:07Z",
"attachments": [],
"workspace_id": 3
}
}
```
## Workflow Library Example
[Update Ticket with Freshservice and Send Results Via Email](https://library.blinkops.com/workflows/update-ticket-with-freshservice-and-send-results-via-email)
Preview this Workflow on desktop