> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Ticket

Create a new, unassigned ticket in your service desk.

<Note>
  External Documentation

  To learn more, visit the [Freshservice documentation](https://api.freshservice.com/#create_ticket).
</Note>

## Basic Parameters

<div className="integrations-table">
  | Parameter   | Description                                                                                                                                                                      |
  | ----------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
  | Description | Content of the ticket.                                                                                                                                                           |
  | Email       | Email address of the requester. If no contact exists with this email address in Freshservice, it will be added as a new contact.                                                 |
  | Priority    | Priority of the ticket. **Note** - In order for the chosen priority to be selected, Priority Matrix must be disabled. You can navigate to Admin > Priority Matrix to disable it. |
  | Source      | The channel through which the ticket was created.                                                                                                                                |
  | Status      | Status of the ticket.                                                                                                                                                            |
  | Subject     | Subject of the ticket.                                                                                                                                                           |
</div>

## Advanced Parameters

<div className="integrations-table">
  | Parameter     | Description                                                                                                                                                                                                                                                                                                                                                                         |
  | ------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
  | CC Emails     | A Comma-separated list of Email addresses added in the 'cc' field of the incoming ticket email, e.g. "[add1@domain1.com](mailto:add1@domain1.com)","[add2@domain2.com](mailto:add2@domain2.com)","[add3@domain3.com](mailto:add3@domain3.com)".                                                                                                                                     |
  | Category      | Category of the ticket.                                                                                                                                                                                                                                                                                                                                                             |
  | Group ID      | ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email\_config\_id.                                                                                                                                                                                                                                |
  | Item Category | The item category.                                                                                                                                                                                                                                                                                                                                                                  |
  | Name          | Name of the requester.                                                                                                                                                                                                                                                                                                                                                              |
  | Phone         | Phone number of the requester. If no contact exists with this phone number in Freshservice, it will be added as a new contact.                                                                                                                                                                                                                                                      |
  | Responder ID  | ID of the agent to whom the ticket has been assigned.                                                                                                                                                                                                                                                                                                                               |
  | Sub-Category  | Sub-Category of the ticket:<br />  \* For Hardware, it should be one of these values: 'Computer,Printer,Phone,Peripherals'.<br />  \* For Software, it should be one of these values: 'MS Office,Adobe Reader,Windows,Chrome'.<br />  \* For Network, it should be one of these values: 'Access,Connectivity'.<br />  \* For Other, it should not be set, as input is not expected. |
  | Tags          | A Comma-separated list of Tags that have been associated with the ticket e.g "tag1","tag2","tag3". NOTE - While updating tags, all the tags that need to stay associated with the Ticket should be provided in the PUT request payload.                                                                                                                                             |
</div>

## Example Output

```json theme={"dark"}
{
	"ticket": {
		"cc_emails": [
			"ram@freshservice.com",
			"diana@freshservice.com"
		],
		"fwd_emails": [],
		"reply_cc_emails": [
			"ram@freshservice.com",
			"diana@freshservice.com"
		],
		"fr_escalated": false,
		"spam": false,
		"email_config_id": null,
		"group_id": null,
		"priority": 1,
		"requester_id": 1000000675,
		"requested_for_id": 1000000670,
		"responder_id": null,
		"source": 2,
		"status": 2,
		"subject": "Support Needed...",
		"to_emails": null,
		"department_id": null,
		"id": 264,
		"type": "Incident",
		"due_by": "2017-09-11T10:26:17Z",
		"fr_due_by": "2017-09-09T10:26:17Z",
		"is_escalated": false,
		"description": "<div>Details about the issue...</div>",
		"description_text": "Details about the issue...",
		"category": null,
		"sub_category": null,
		"item_category": null,
		"custom_fields": {
			"auto_checkbox": null
		},
		"created_at": "2017-09-08T10:26:17Z",
		"updated_at": "2017-09-08T10:26:17Z",
		"tags": [],
		"attachments": [],
		"workspace_id": 3,
		"resolution_notes": "Resolution note for the ticket...",
		"resolution_notes_html": "<div>Resolution note for the ticket...</div>"
	}
}
```

## Workflow Library Example

[Create Ticket with Freshservice and Send Results Via Email](https://library.blinkops.com/workflows/create-ticket-with-freshservice-and-send-results-via-email)

<div className="iframe-wrapper">
  <div className="iframe-media">
    <img src="https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max&auto=format&n=ojHYuDeYX5FWuN8a&q=85&s=b8af968e71438a9499c3223c9bd29fb2" alt="Workflow Library" width="16" height="16" data-path="img/Icons/play-box.svg" />

    Preview this Workflow on desktop
  </div>

  <iframe className="iframe" src="https://library.blinkops.com/workflows/create-ticket-with-freshservice-and-send-results-via-email/canvas" />
</div>