> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Reply

Create a reply on a Freshservice ticket.

**Note:** To create a reply with attachments, use `Create Reply With Attachments` action.

<Note>
  External Documentation

  To learn more, visit the [Freshservice documentation](https://api.freshservice.com/#create_a_reply).
</Note>

## Parameters

<div className="integrations-table">
  | Parameter  | Description                                                                                       |
  | ---------- | ------------------------------------------------------------------------------------------------- |
  | BCC Emails | A comma-separated list of email addresses to add to the `bcc` field of the outgoing ticket email. |
  | Body       | The content of the reply in HTML format.                                                          |
  | CC Emails  | A comma-separated list of email addresses to add to the `cc` field of the outgoing ticket email.  |
  | From Email | The email address from which the reply is sent. By default, the global support email is used.     |
  | Ticket ID  | The ID of the ticket to reply to.                                                                 |
  | User ID    | The ID of the agent or user who is adding the reply.                                              |
</div>

## Example Output

```json theme={"dark"}
{
	"conversation": {
		"id": 1000005176,
		"user_id": 1000000493,
		"from_email": "helpdesk@zubin.freshbase.co",
		"cc_emails": [],
		"bcc_emails": [],
		"body": "<div>We are working on this issue. Will keep you posted.</div>",
		"body_text": "We are working on this issue. Will keep you posted.",
		"ticket_id": 265,
		"to_emails": [
			"tom@outerspace.com"
		],
		"attachments": [],
		"created_at": "2017-09-11T09:54:36Z",
		"updated_at": "2017-09-11T09:54:36Z"
	}
}
```

## Workflow Library Example

[Create Reply with Freshservice and Send Results Via Email](https://library.blinkops.com/workflows/create-reply-with-freshservice-and-send-results-via-email)

<div className="iframe-wrapper">
  <div className="iframe-media">
    <img src="https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max&auto=format&n=ojHYuDeYX5FWuN8a&q=85&s=b8af968e71438a9499c3223c9bd29fb2" alt="Workflow Library" width="16" height="16" data-path="img/Icons/play-box.svg" />

    Preview this Workflow on desktop
  </div>

  <iframe className="iframe" src="https://library.blinkops.com/workflows/create-reply-with-freshservice-and-send-results-via-email/canvas" />
</div>