> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Note

Create a note on a Freshservice ticket.

**Notes:**

* To create a reply with attachments, use `Create Note With Attachments` action.
* By default, any note that you add will be private. To add a public note, set `private` to `false`.

<Note>
  External Documentation

  To learn more, visit the [Freshservice documentation](https://api.freshservice.com/#create_a_note).
</Note>

## Parameters

<div className="integrations-table">
  | Parameter     | Description                                                                        |
  | ------------- | ---------------------------------------------------------------------------------- |
  | Body          | The content of the note in HTML format.                                            |
  | Incoming      | Select to make the note appear as created from outside the web portal.             |
  | Notify Emails | A comma-separated list of agent or user email addresses to notify about this note. |
  | Private       | Select to create a private note.                                                   |
  | Ticket ID     | The ID of the ticket to add the note to.                                           |
  | User ID       | The ID of the agent or user who is adding the note.                                |
</div>

## Example Output

```json theme={"dark"}
{
	"conversation": {
		"id": 4289856,
		"incoming": false,
		"private": false,
		"user_id": 1232463344,
		"support_email": null,
		"body": "<div>Hi tom, Still Angry</div>",
		"body_text": "Hi tom, Still Angry",
		"ticket_id": 51,
		"to_emails": [],
		"attachments": [],
		"created_at": "2021-04-12T06:44:09Z",
		"updated_at": "2021-04-12T06:44:09Z"
	}
}
```

## Workflow Library Example

[Create Note with Freshservice and Send Results Via Email](https://library.blinkops.com/workflows/create-note-with-freshservice-and-send-results-via-email)

<div className="iframe-wrapper">
  <div className="iframe-media">
    <img src="https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max&auto=format&n=ojHYuDeYX5FWuN8a&q=85&s=b8af968e71438a9499c3223c9bd29fb2" alt="Workflow Library" width="16" height="16" data-path="img/Icons/play-box.svg" />

    Preview this Workflow on desktop
  </div>

  <iframe className="iframe" src="https://library.blinkops.com/workflows/create-note-with-freshservice-and-send-results-via-email/canvas" />
</div>