> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Ticket

Update the properties of an existing ticket.

<Note>
  External Documentation

  To learn more, visit the [Freshdesk documentation](https://developers.freshdesk.com/api/#update_ticket).
</Note>

## Basic Parameters

<div className="integrations-table">
  | Parameter   | Description                        |
  | ----------- | ---------------------------------- |
  | Description | The HTML content of the ticket.    |
  | Priority    | Select the priority of the ticket. |
  | Status      | Select the status of the ticket.   |
  | Subject     | The subject of the ticket.         |
  | Ticket ID   | Select the ticket.                 |
</div>

## Advanced Parameters

<div className="integrations-table">
  | Parameter             | Description                                                                                                                                                                                                                                                                                                                                                                                       |
  | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
  | Additional Parameters | A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters.<br /><br />For example:<br /><pre><code>\{<br />    "first\_key": 12345,<br />    "second\_key": "some\_value"<br />}</code></pre>The object must follow the vendor's structure as defined in the [API documentation](https://developers.freshdesk.com/api/#update_ticket). |
  | Due By                | The timestamp at which the ticket is due to be resolved.                                                                                                                                                                                                                                                                                                                                          |
  | Group ID              | The ID of the group to assign to the ticket. Can be obtained in the `List Groups` action.                                                                                                                                                                                                                                                                                                         |
  | Parent ID             | The ID of the parent ticket. Setting this makes the ticket a child ticket.                                                                                                                                                                                                                                                                                                                        |
  | Responder ID          | Select the agent to assign to the ticket.                                                                                                                                                                                                                                                                                                                                                         |
  | Source                | Select the channel through which the ticket was created or updated.                                                                                                                                                                                                                                                                                                                               |
  | Tags                  | A comma-separated list of tags to associate with the ticket.                                                                                                                                                                                                                                                                                                                                      |
  | Type                  | The type of the ticket.                                                                                                                                                                                                                                                                                                                                                                           |
</div>

## Example Output

```json theme={"dark"}
{
	"cc_emails": [],
	"fwd_emails": [],
	"reply_cc_emails": [],
	"description_text": "Not given.",
	"structured_description": {
		"description_contents": [
			{
				"type": "text",
				"data": {
					"content": "Not given."
				}
			}
		]
	},
	"description": "<div>Not given.</div>",
	"spam": false,
	"email_config_id": null,
	"fr_escalated": false,
	"group_id": null,
	"priority": 2,
	"requester_id": 1,
	"responder_id": null,
	"source": 3,
	"status": 3,
	"subject": "",
	"id": 20,
	"type": null,
	"to_emails": null,
	"product_id": null,
	"attachments": [],
	"is_escalated": false,
	"tags": [],
	"created_at": "2015-08-24T11:56:51Z",
	"updated_at": "2015-08-24T11:59:05Z",
	"due_by": "2015-08-27T11:30:00Z",
	"fr_due_by": "2015-08-25T11:30:00Z"
}
```

## Workflow Library Example

[Update Ticket with Freshdesk and Send Results Via Email](https://library.blinkops.com/workflows/update-ticket-with-freshdesk-and-send-results-via-email)

<div className="iframe-wrapper">
  <div className="iframe-media">
    <img src="https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max&auto=format&n=ojHYuDeYX5FWuN8a&q=85&s=b8af968e71438a9499c3223c9bd29fb2" alt="Workflow Library" width="16" height="16" data-path="img/Icons/play-box.svg" />

    Preview this Workflow on desktop
  </div>

  <iframe className="iframe" src="https://library.blinkops.com/workflows/update-ticket-with-freshdesk-and-send-results-via-email/canvas" />
</div>