> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.
# List Tickets
List all tickets.
By default, only tickets that have been created within the last 30 days are returned.
Use the `Updated Since` parameter for older tickets.
External Documentation
To learn more, visit the [Freshdesk documentation](https://developers.freshdesk.com/api/#list_all_tickets).
## Parameters
| Parameter | Description |
| ------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Company ID | Filter tickets by company ID. |
| Email | Filter tickets by requester email address. |
| Filter | Select a predefined filter to apply. |
| Include | Include additional details in the response:
\* `stats` - Returns closed\_at, resolved\_at, and first\_responded\_at timestamps.
\* `requester` - Returns the requester's email, id, mobile, name, and phone.
\* `description` - Returns the ticket's description. |
| Order By | Select the field to sort tickets by. |
| Page | The page number of the results to retrieve. |
| Per Page | The maximum number of records to return per page. Maximum is 100. |
| Requester ID | Filter tickets by requester ID. |
| Return All Pages | Automatically fetch all resources, page by page. |
| Sort Order | Select the sort direction. |
| Unique External ID | Filter tickets by the requester's unique external ID. |
| Updated Since | The timestamp after which updated tickets will be retrieved. |
## Example Output
```json theme={"dark"}
[
{
"cc_emails" : ["user@cc.com", "user2@cc.com"],
"fwd_emails" : [ ],
"reply_cc_emails" : ["user@cc.com", "user2@cc.com"],
"fr_escalated" : false,
"spam" : false,
"email_config_id" : null,
"group_id" : 2,
"priority" : 1,
"requester_id" : 5,
"responder_id" : 1,
"source" : 2,
"source_info": 1,
"status" : 2,
"subject" : "Please help",
"to_emails" : null,
"product_id" : null,
"id" : 18,
"type" : Lead,
"created_at" : "2015-08-17T12:02:50Z",
"updated_at" : "2015-08-17T12:02:51Z",
"due_by" : "2015-08-20T11:30:00Z",
"fr_due_by" : "2015-08-18T11:30:00Z",
"is_escalated" : false,
"structured_description" : {
"description_contents" : [
{
"type" : "text",
"data" : {
"content" : "Please help with this issue"
}
}
]
},
"custom_fields" : {
"category" : "Default"
}
}
]
```
## Workflow Library Example
[List Tickets with Freshdesk and Send Results Via Email](https://library.blinkops.com/workflows/list-tickets-with-freshdesk-and-send-results-via-email)
Preview this Workflow on desktop