> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Freshdesk is a cloud-based customer support platform that enables organizations to manage support tickets, automate workflows, and deliver customer service across multiple communication channels.

## Creating a Freshdesk connection

### Using API Key

To create the connection you need:

* An API Address
* An API Key

#### Obtaining the credentials

Follow [Freshdesk's documentation](https://support.freshdesk.com/support/solutions/articles/215517) on how to obtain your API Key.

#### Creating your connection

1. In the Blink platform, navigate to the **Connections** page > **Add connection**. A New Connection dialog box opens displaying icons of external service providers available.
2. Select the **Freshdesk** icon. A dialog box with name of the connection and connection methods appear.
3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
4. Select **API Key** as the method to create the connection.
5. Fill in the parameters:
   * The API Address
   * The API Key
6. (Optional) Click **Test Connection** to test it.
7. Click **Create connection**. The new connection appears on the **Connections** page.