> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# List Tickets

Returns List of Incidents or Requests.

This resource helps you to get incidents and requests list.

If no options are provided, an excerpt of the records is displayed.

*Note: The RFC\_NUMBER and the HREF of the resource are always returned.*

Example: http\://my\_server/api/v1/80000/requests?max\_rows=3\&fields=submit\_date\_ut, requestor.last\_name\&sort=submit\_date\_ut+desc\&search=RFC\_NUMBER:S161121\_000074

*Notes:*

*- Some sensitive fields reserved to Easyvista are not returned.*.

<Note>
  External Documentation

  To learn more, visit the [EasyVista documentation](https://wiki.easyvista.com/xwiki/bin/view/Documentation/Integration/WebService%20REST/REST%20API%20-%20See%20a%20list%20of%20incidents-requests/).
</Note>

## Parameters

<div className="integrations-table">
  | Parameter | Description                                                                                                                        |
  | --------- | ---------------------------------------------------------------------------------------------------------------------------------- |
  | Fields    | Selected fields to be returned<br />Example: **fields=submit\_date\_ut+desc,end\_date\_ut,requestor.last\_name,recipient.e\_mail** |
  | Limit     | Maximum number of rows to be returned.                                                                                             |
  | Search    | Search/Filter on fields.<br />For Example:<br />**rfc\_number:"I161026\_000005**<br />**submit\_date\_ut:last\_week**              |
</div>

## Example Output

```json theme={"dark"}
{
	"HREF": "string",
	"record_count": "string",
	"records": [
		{
			"HREF": "string",
			"record_count": "string",
			"records": [
				{
					"COMMENT": {
						"HREF": "uri"
					},
					"DEPARTMENT": {
						"HREF": "uri",
						"STATUS_EN": "string",
						"STATUS_GUID": "uuid"
					},
					"HREF": "uri",
					"LOCATION": {
						"CITY": "string",
						"HREF": "uri",
						"LOCATION_CODE": "string",
						"LOCATION_EN": "string",
						"LOCATION_PATH": "string"
					},
					"MAX_RESOLUTION_DATE_UT": "date-time",
					"RECIPIENT": {
						"BEGIN_OF_CONTRICT": "date-time",
						"CELLULAR_NUMBER": "string",
						"DEPARTMENT_PATH": "string",
						"E_MAIL": "email",
						"HREF": "uri",
						"LAST_NAME": "string",
						"LOCATION_PATH": "string",
						"PHONE_NUMBER": "string"
					},
					"REQUESTOR": {
						"BEGIN_OF_CONTRICT": "date-time",
						"CELLULAR_NUMBER": "string",
						"DEPARTMENT_PATH": "string",
						"E_MAIL": "email",
						"HREF": "uri",
						"LAST_NAME": "string",
						"LOCATION_PATH": "string",
						"PHONE_NUMBER": "string"
					},
					"RFC_NUMBER": "string",
					"STATUS": {
						"HREF": "uri",
						"STATUS_EN": "string",
						"STATUS_GUID": "uuid"
					},
					"SUBMIT_DATE_UT": "string"
				}
			],
			"total_record_count": "string"
		}
	],
	"total_record_count": "string"
}
```

## Workflow Library Example

[List Tickets with Easyvista and Send Results Via Email](https://library.blinkops.com/workflows/list-tickets-with-easyvista-and-send-results-via-email)

<div className="iframe-wrapper">
  <div className="iframe-media">
    <img src="https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max&auto=format&n=ojHYuDeYX5FWuN8a&q=85&s=b8af968e71438a9499c3223c9bd29fb2" alt="Workflow Library" width="16" height="16" data-path="img/Icons/play-box.svg" />

    Preview this Workflow on desktop
  </div>

  <iframe className="iframe" src="https://library.blinkops.com/workflows/list-tickets-with-easyvista-and-send-results-via-email/canvas" />
</div>